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Transportation in Newport, Rhode Island,
(401) 855-6746
Overall Rating
4.5 out of 5
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  • 32 Reviews


    User4335833

    reviews
    2.1 out of 5
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  • My husband and I recently worked with Newport Limousine Service for our wedding day transportation. We booked a trolley to transport the wedding party and guests to the venue and also booked a mini coach bus to transport the wedding party and guests back to their hotels at the end of the evening. I wish I could say that the day went smoothly but, it didn't. The trolley broke down on my way to the venue. The driver wasn't helpful at all. I called my day-of planner and she picked me up in her minivan - arriving to my wedding in a minivan wasn't ideal. It didn't end there - the driver was rude to our guests and had no idea where he was going (guests had to direct him). I was so embarrassed when our guests told me of their experience - it was a nightmare. Overall, we were very displeased with our experience. Within a week of communicating our concerns and displeasure with Judi, she did refund us most of our money and I am grateful for that.

    responded with the following comments.

    Yes, Lauren is correct about trolley breakdown on her wedding day. We always feel just terrible when something like that happens, but some things are beyond our control. We do our best to help compensate and make-up for the loss as much as possible. We were also working hard that day in the background to arrange back up vehicles to salvage the rest of the day. But, sometimes negative reviews don’t tell the whole story, and I am frankly surprised that she wrote this after all we tried to do to help her out. We believe her wedding planner arranged for another trolley, a green city trolley, to help out at the last minute. We think this may have been the “rude driver who didn’t know where he was going.” The wedding planner was not as professional as we are used to, and we tried to contact her get the entire story, but she did not return our call or text message, so this was not verified. Lauren did say all her guests told her that they rode on a green trolley, not white. The other important part of the story is that we not only gave all the money back she requested, but we also arranged for an complimentary extra hour in the mini-bus for her 30 some guests that were not even supposed to be picked up. This was another problem in the wedding planning for the day, which we had nothing to do with. If we had not agreed to give her the complimentary free hour, there would have been 30 guests stranded after the reception waiting for a bus that was never arranged for them, so the day would have ended in a worse nightmare. So, bottom line, is that we are very sorry about the trolley breakdown, it can happen with any vehicle. We not only gave her all the money back she requested, but went an extra mile in providing the complimentary time in the mini bus for her guests, plus taking 30 more guests to their hotels than we expected.

    User5257428

    reviews
    5 out of 5
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  • Our driver was incredibly friendly and professional. Also, we had some last minute changes to our pickup time and Newport Limo was incredibly willing to accommodate.

    Ashley

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    5 out of 5
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  • We hired Newport Limo to provide transportation for our wedding party & guests and were very happy and would recommend their services. Judi is very professional, understanding and kind. Leading up to our wedding day, Judi always made herself available, however, during peak wedding season it was sometimes difficult to catch her by phone. This made my nervous at first, but she always returned my call or e-mail and everything day of worked out perfectly. All of our guests raved about how nice & professional drivers were, and most importantly, they got everyone where they needed to be safely & on-time. I would recommend using Newport Limo, and found them to be way more professional than a lot of other options. The only thing to consider, is until the drivers are selected (usually about a week before the event), you have to wait to really lock down details in the plans.

    Michael

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    5 out of 5
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  • We hired Newport Limousine for our wedding two weeks ago, and we were so happy with the professional and courteous service we received. Sydney, our driver, was great and made sure that we had a flawless experience, which only added to how special our day was. I would recommend their service to anyone.

    Hollie

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    5 out of 5
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  • Thank you for a wonderful ride to our special day!! The services were flawless the driver kind courteous and professional... He went out if his way to make our day perfect !!! Thank you.

    Carmela

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    5 out of 5
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  • Did a great job! Everyone appreciated service!!

    Brian

    reviews
    5 out of 5
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  • everything you could expect from a professional limousine company I would recommend them to my friends and family.

    Mary

    reviews
    5 out of 5
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  • Newport Limo Service provided both motorcoach and van service for our daughter's wedding. Because of the varied location of guests and the complication of navigating narrow streets, our needs were complex. Yet the transportation went off without a hitch! The vehicles were spotless, the drivers courteous, knowledgeable and personable and the schedule implemented flawlessly. It could not have been better.

    Jost

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    5 out of 5
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  • We had to change our plans due to rain. We were so happy that Newport limo was able to accommodate us so well. They did all we asked and more!!

    Meghan

    reviews
    4.8 out of 5
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  • I had a very easy time working with Newport Limousine Service. They responded to my inquiries quickly and were right on time the day of the wedding. Would definitely recommend using them.

    Kayla

    reviews
    4.8 out of 5
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  • So professional! My husband and I felt so pampered by our driver, Bob. He was so attentive to our needs. And the customer service from Judi was excellent! She helped me find the best possible ride for our day and I'm glad I took her advice.

    Laura

    reviews
    4.7 out of 5
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  • I would definitely recommend Newport Limousine for weddings and special occasions. They were on time, the vehicles were clean, and the drivers were very professional. They ensured that all of our guests got home safely and I didn't have to worry about a thing.

    User2547628

    reviews
    4.9 out of 5
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  • We hired 2 Coach buses from Newport Limousine to transport guests to and from the ceremony and reception. The buses were in impeccable condition and the drivers were very prompt and friendly! One of the compliments that we received most after the wedding was in regards to how well organized the buses were! Although I sent a very detailed itinerary, the drivers did an amazing job sticking to the schedule and making sure everything went off without a hitch! Judith was a pleasure to work with and responded to emails very quickly. I gave professionalism a slight deduction because after dropping off the guests the drivers were nowhere to be found and we needed the buses moved to make room for the bridal party bus. A very minor mistake. They do a fantastic job and their prices can't be beat...trust me I checked everywhere. Amazing value and wonderful company!

    David

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    4.3 out of 5
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  • Working with Judi Berry at Professional Limousine was a great experience. The wedding transportation came off without a hitch and the driver was courteous and helpful.

    User2579782

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    1 out of 5
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  • Let me makes this clear we did not actually book with this company we did however look into booking with them and found a better deal some where else. To my surprise she wrote me an e-mail saying "You and your mother seem like very sneaky people" because we didn't book with them. I don't think thats how you run a business now is it?

    responded with the following comments.

    That isn't exactly the whole story at all. We exchanged several emails with this bride and her mother in helping them select the right vehicle. We even went to the trouble to arrange an appointment for them to see the vehicle after several attempts and times changes due to her work schedule. They were supposed to get back to us but did not, but instead booked that very vehicle through another salesperson without even asking if we could match the price. So, a lot of work went in to helping them plan the right vehicle and timing, but they didn't have the courtesy of even letting us know they were working around us.

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