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Transportation in Brooklyn, NY,
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4.7 out of 5
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  • 30 Reviews


    Ashley

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    5 out of 5
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  • NY Trolley Co really made our wedding day fun and memorable! They were a pleasure to work with. They provided constant communication, showed up on time, and the driver was fantastic in dealing with our rowdy crew after our wedding ceremony. We couldn't ask for better service, and we highly recommend people to book them for weddings. Our guests had the time of their lives, and the cost was very reasonable, much cheaper than booking limos and in our opinion a lot more fun! Thanks NY Trolley Co for giving us wonderful transportation on our wedding day.

    User4769022

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    5 out of 5
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  • My husband and I couldn't have been happier with this service. We had a vintage themed wedding and wanted a mode of transportation to match. It was a bit of a splurge for us, but we both agreed it was well worth it. It made our wedding day extra special, and the trolley looked lovely in our photos. We used it to shuttle both our wedding party and the guests back and forth from the hotel to our venue. Our guests absolutely loved it, and it was a lot of fun to have everyone together. Dave made the booking process easy and answered all our questions. The driver, Reynaldo, was prompt and courteous. They were also very flexible (let us decorate the trolley with a "Just Married" sign, bring on food and drink, etc.) Their sound system even worked with my iPhone, so we could play my wedding playlist through the speakers!

    Clare

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    5 out of 5
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  • We used NY trolley for our wedding. We hired two buses for 70 people. The drivers were fun and personable. Buses were really clean and everyone had a great time. Dave was really cool, professional and easy to work with. Would definitely recommend. People had a blast!

    User4159987

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    5 out of 5
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  • SO happy we made the last minute decision to use New York Trolley to get our guests from our reception to our after party. The entire process was quick and easy, and the driver was amazing. It really made the end of our night feel much more special.

    User2959390

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    5 out of 5
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  • New York Trolley Company provided transportation to/from our wedding. they were on time, professional and courteous. the trolley was adorable and a great alternative to a bus. i booked via email with David who was very responsive and easy to work with. it was fun way to travel!

    User2252595

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    5 out of 5
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  • New York Trolley Company was exactly what we were looking for in transportation. Having a small wedding, we were able to hire one trolley to take our guests from the hotel to the ceremony location and then to the reception. We corresponded with David prior to the big day and he was incredibly responsive. Our driver, Angela, was absolutely fantastic and handled my rowdy Southern passengers with ease and humor. We were so happy with the service provided and the price.

    Zoila

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    5 out of 5
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  • We wanted something different and we loved having the trolley. Dave was prompt with emails and very helpful. We are so happy that we chose such a great company. A must of you are looking for that something different to arrive in!

    Daphne

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    5 out of 5
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  • This was such a cool mode of transportation and each of our guests had a seat (exactly!) It was so much fun! And it was a great value and our driver Dwayne was so professional, courteous and fun! He also had a really fun ipod mix which was great!

    Alison

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    4.1 out of 5
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  • NY Trolley Co. was an affordable and charming choice for wedding transportation. I was able to take care of the entire booking process via email exchanges with David which I loved! My husband and I wanted to check out the trolley prior to booking and David made it easy for us to visit prior to signing on the dotted line. We did have some concerns with the overall upkeep of the trolley post our visit which I vocalized to David (chipping paint on the interior, mismatched doors). He assured me all would be fixed before our wedding and kept his word. The trolley pulled up 45 mins early to pick us up on our wedding day. It was clean (with the exception of a cooler someone left behind from a prior trip) and our driver, Reggie, was kind. He didn't know his way around Jersey City very well but willingly took directions from our photographer. We booked the trolley for 4 hours and while I felt the cost was high, it was much lower in comparison to other trolley rental companies in the area. W... Read more

    Lori

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    4.1 out of 5
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  • We used New York Trolley company for our wedding NYE 2013. Dave was so easy to work with, he answered emails fast and was very flexible. We used the trolley as our limo and a shuttle for the guests. Unfortunately our driver was late to pick up my husband and then even later to pick me up making us 30 minutes late for our own wedding! We were extremely upset and let Dave know the next day, Dave responded quickly and sympathetically. He was very upset and let us know that it is unacceptable to him, and he gave us a partial refund on our payment! We were so happy to know that he took our concern seriously. After the inital trouble with being late, everything else went great. The trolley stuck to the schedule for the rest of the day, the guests had no problem with their transportation to and from the reception. I would recommend giving the trolley a very strict schedule and reinforcing the importance of punctuality to your driver, but I would recommend using NY trolley co!

    Marissa

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    4.6 out of 5
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  • We liked our experience with NYC Trolley. We had two trolleys -- each a 34 passenger. We only used them for the trip ride from the hotel to the venue versus on the way home since we wanted to get nice photos on the trolley of our bridal party. We also thought it would be a fun experience in the day light. They were punctual, knew their way around the city, and my friends and fam got a kick out of them! I would recommend telling the type of music you want in advance or bringing your own, otherwise the driver will choose whatever he likes, and it could be something your guests won't want to hear (my dad needed to ask twice to change the music). Overall good experience.

    Jessica

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    4.9 out of 5
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  • We really liked working with NY Trolley Company for our wedding. Dave was easy to communicate with and very responsive. We loved the size of the trolley as we were able to fit our wedding party and their spouses/significant others, as well as our photographers, as we took pictures. Having it air conditioned and the IPod dock where we could select our own music was also great, and they came 15 minutes early so that we could decorate. Our driver Reynaldo was easy to work with and even gave us some interesting factual tidbits as we drove. The trolley was so spacious and such a nice alternative to the traditional limousine - I would definitely recommend it to others.

    User1596228

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    4.9 out of 5
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  • They were a great alternative to the traditional limo. Everyone loved it, Dave was easy to work with, answered all questions quickly. My only issue was the charge for taking the trolley to the reception site which was maybe two at most three mile outside of the city limits it was double the price. Worth it for the fun, but still. Reggie was a great driver really friendly too. If keeping it in the city you won't find more a fun or cost effective transportation!

    Laura

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    0 out of 5
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  • DO NOT USE! We hired New York Trolley Company to transport the bridal party to the ceremony and from the ceremony to the reception. We received a call one hour before the trolley was to arrive that it had broken down on the highway and that we would just have to find other transportation. There was no offer made to send replacement transportation, help us to find additional transportation or to pay for the incremental cost incurred as a result of having to book last minute transportation. This poor level of customer service was aggravating and very disappointing. While the break down was ideal for NY Trolley Company either, it suggests that the trolleys are old and not well maintained. If you are considering using New York Trolley Company I highly advise against it.

    Marvie

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    3.8 out of 5
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  • NY trolley was responsive to my emails and it was cool and fun to have a trolley bus as our transportation. They were on time when they picked up us from the hotel but a little knowledge of alternative route and on going traffic would be a key factor for their service. My other vendors who were with me in the hotel during our wedding prep were able to reach the 15min drive to our ceremony venue without getting stuck in the traffic. Sadly, we got stuck and were 30mins late. Also, I'm not too picky with how the drivers dress but ours was just in a sweatshirt and jeans. It would have been nice if the driver put on a smart casual look. There were photos of trolley and him in the driver's seat and our photog just cropped him out of the pictures. Also, the windows weren't washed and it can also be seen in our photos. But by virtue of photo editing,it was all fixed. It was just a let down on my part not to request this as I assumed that the trolley will be in spick-and-span shape.

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