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Favors & Gifts in Bristol,
(603) 217-5414
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2.5 out of 5
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  • 13 Reviews


    Ashley

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    2.4 out of 5
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  • Where do I start with this vendor (Now going by Spotlight Toppers), well, I paid for my toppers, then never received a response from them, after a couple of weeks of payment. I used all of the emails I was previously contacted by, and they all came back returned, and the site was down. Finally, I contacted them through the Facebook, and after the weekend, I received a response. They were having problems with their site, so okay, it happens, but the fact that I had to hunt them down was very unprofessional I thought. They had all of my contact info, and could have easily reached out to me, but never did. What if I hadn't found them on FB? None the less, we continued with the process, and my cake toppers did turn out fabulous. However, my skin shade was off, and even though I told them after the first proof it was too light, they said it was too late to change it and those were the colors I had chosen, even though I know they weren't. Then, after my second to last proof, I asked... Read more

    Carmelita

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    4.1 out of 5
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  • I am doing some last minute searching for my wedding and I came across this review for a My Memory Dolls. I found and used them prior to creating my wedding wire account and I wanted to add my experience. Honestly they are very quick to respond to all my emails and comments. My topper showed up with a little chip on the base, and they credited me for it which I greatly appreciated. It was a nice gesture on their part. They are not a flexible company because they are trying to meet your deadlines, but I guess that's a good thing. I had a good experience and have already recommended them to my sister.

    Rob

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    0 out of 5
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  • WE CANNOT RECOMMEND THIS COMPANY! We read all the negative reviews, and thought, they can't be that bad.. We tried to work with them for 2 months. When we began asking for a refund, they then stated that we had not sent them the necessary photos to do the job, and that they weren't high enough quality. But instead of asking for clarifying or better photos, they said to give them one more chance. We finally said again, no, just refund our money. Their etsy listing, which has since been removed, stated full refund if not satisfied. Their website states 100% satisfaction guaranteed. Karren at the company kept saying, "I am processing your refund". We paid by PayPal, it should have been instantaneous. We first asked for a refund on Nov 26th, and again on 30 November, 1 December, 4 December, and 8 December 2014. They did not reply to our emails on 1, 4, and 8 December. On 9 December, we filed a complaint with the North Carolina attorney general, as that is where th... Read more

    Shannon

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    0 out of 5
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  • I had my reservations, but I have it a go. The price seemed reasonable, and they offered 100% satisfaction guarantee, as well as risk free, money back guarantee. So, I placed my order on June 4, 2014. On my order, I noted I needed it by July 5, 2014. That sounded like plenty of time, considering they have a 2 week turn around rate.After placing my order, naturally I'm very excited to see the first proofs. A week goes by, and I still hadn't heard anything. I emailed the representative assigned to me, and she immediately responded with my first facial proofs. I immediately thought I was not seeing the same quality they have on their website, but I knew they could make changes, free of charge. Long story short, change request after change request, I start to get very frustrated. Some were not even changes, they were requests on my original order. The original representative assigned to me was then removed. I had contacted the site to seek advice since I was so unhappy with the experience... Read more

    Amanda

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    0 out of 5
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  • BUYERS BEWARE!!!! MyMemoryDolls is a rip off and they do horrible work... they don't even deserve 1 star! If you don't believe me, check out other wedding websites for more reviews on this company! As far as my experience goes, first of all, they did not deliver our product in time for our wedding like they promised (which I have emails to prove it!) but even if they did, I would not have used the sorry excuse for a cake topper that they sent me. Not only did my husband's face look like Fat Albert (which he is not even African American but they made his skin so dark and his face so fat that he didn't resemble my husband one bit!), but there were finger prints all over the dolls, the Mexican flag logo was flipped the wrong way, they misspelled wording on our dolls that we clearly gave them in pictures, they put no earrings on me which I sent them a picture of to add to my ears, some of the colors were wrong that we specifically sent pictures of, and to top it off, it was such bad qualit... Read more

    andrea

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    4.8 out of 5
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  • Mymemorydolls did a very beautiful job on our cake topper. When they arrived there were some damages but they took the time and effort to make us a new one which arrived in time before the wedding date . We'll definitely use their services again in the future. Everyone's super friendly and their response times are quick and accurate. The artisans do such detailed beautiful work that's like a perfect carbon copy of what you request. If you know what you want and explain that to them with the pictures they will get it exactly to what it is you request. They send proofs of their work to you during the sculpting process to make sure its how you want it to look. They're very flexible and the price is well worth it trust me because they do such amazing work and it truly shows. I do not regret my decision in having them make our cake topper, however I would've regretted my decision if I wouldn't of had them make our cake topper. Our cake topper definitely shows both our pers... Read more

    User4283432

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    4.8 out of 5
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  • We just received the dolls and they are beautiful! They came in two days of shipping them out (very fast delivery!) and both were in perfect conditions. Thank you so much for having your team keeping us updated step by step of the process and accommodating with any changes we had! I highly recommend this vendor! Caroline

    Silvia

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    4.5 out of 5
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  • The cake toppers were at hit at my wedding! The company is very flexible because they allowed me to see the progress and make changes as long as it wouldn't affect my deadline date. I did get a little nervous about some things and when I called I wasn't able to get someone on the line right away, but i later realized I was calling after business hours. I suggest that the company adds their business hours to their answering machine. Aside from adding their hours to their answering machine I had a great experience with My Memory Dolls and would recommend them to other brides and grooms! :) -Silvia

    User4278980

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    4.4 out of 5
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  • My topper turned out amazing! I had a little bit of a rough start with My Memory Dolls. I didn't find that their website was very user friendly in the beginning, but their customer service reps were great helps. I would recommend this company and products to others but here are a couple helpful hints that I would like to share from my experience. 1. Make sure that you have your pictures prepared when you place the order. If you place the order without the pictures you will have to spend time emailing them to the reps. I wish I would have had everything prepared when I placed my order. 2. Check your email often for updates. The company sends proofs quickly and if you catch the email right when they send it, it will give you more time to make adjustments. I had to make an adjustment on my hair, but because I didn't reply quickly it caused a slight delay. However, I still received my topper on-time. My topper was a hit a the wedding and gave our cake a very unique touch.

    Abby

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    1 out of 5
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  • These custom cake toppers are made in China - do not be fooled by the New Hampshire address listed above. My cake topper came in a box from China with a very strong mildew like odor. I ordered a topper with me and my fiance with our two dogs. The dogs were supposed to be attached to the base and they came unattached. Also, one of my dog's tails was broken off. When I complained to the vendor - they suggested that I glue the dogs to the base on my own (and also try to use glue to re-attach). They offered no solution for the cracked base. I pressed for instructions to return the topper. After several follow-up e-mails over a week - I finally received instructions that I would have to pay shipping to return the topper to China. After sinking much time and money ($250+) into this topper - I decided not to return the topper because I do not trust the vendor to refund my money (so why would I pay more money in international shipping costs to return a piece I will never use). ... Read more

    Katie

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    1 out of 5
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  • DO NOT ORDER FROM THIS COMPANY! I ordered this cake topper from their Etsy website and was drawn to the fact that it was an American company. This was a BIG LIE. Our topper was sent from Hong Kong. I sent all our pictures to Karren in the middle of March and heard nothing for a long time. Then heard from Lieza who asked more questions about our design and it was clear from those conversation that these people were not from the USA. I was sent a proof. I wanted to make some changed and was told there would be a "minimal fee" I refused to pay the "fee" because their Etsy site says unlimited free proofs. I was told I didn't need to pay the fee. After another proof I asked for another changes and I was again told I had to pay the "fee". I refused and was told again I did not have to pay it. We received our topper on June 4th, almost 4 months after we ordered. Big disappointment, as the topper was damaged. It could have been shipped better, it arrived in 2 boxes and the top... Read more

    Jordan V

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    1 out of 5
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  • Took a VERY long time to get done and almost didn't make it in time for my wedding. Horrible communication. Came from China. No matter how many pictures and times I explained I'd get proofs that looked nothing like what I asked. Finally settled and approved because my wedding was a week away. Not the best work for the money. The cake topper is ok but not a great and to deal with the company is a nightmare so overall NOT worth it. I could go into great detail and could go on forever about how much and why I wouldn't recommend this company but I will refrain.

    User4222034

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    5 out of 5
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  • We had an absolutely amazing experience with this company. They provided a beautiful and unique topper for our wedding. I am getting ready to order from them again for my Anniversary!

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