I really don't like to leave bad reviews, but this is one I had to do. I would never, EVER, use or recommend this restaurant for any of your catering needs. They were hired to cater our wedding that was originally scheduled in November, but we had to postpone the wedding due to the world's recent COVID pandemic. We had already paid $1000 deposit, and we didn't want to lose that. They offered to allow us up to 1 year, to use the deposit. So, we decided that we would use them for my bridal shower, which was for 20 guest. Keep in mind that they were perfectly fine with the date change; but all of a sudden, I was told, via phone conversation, that there was a $250 tasting fee since we cancelled the wedding and changed to a different date. No where in the contract did it state there would be a $250 fee for tasting if there is a cancellation or date change. Let's keep in mind contract was NOT cancelled, as they did provide a service, on 10/17/2020. So, again why were we charged a tasting fe... Read moree? Didn't want to make a big fuss about it, so I asked for an itemized receipt for the items listed below, however, I was provided with a new, and modified contract that showed these items:
20 servings of Bang Bang Shrimp
1 pan of Meatballs
40 assorted pieces of fried chicken
1 pan of Sweet Potato Soufflé
1 pan of Mac and Cheese
20 servings of pasta salad
Service Full Package Service ...... $750.00
Tax 13.5%........................................ 101.25
Gratuity 15 % .............................
Now, the food...the chicken was not fresh, it had obviously be reheated, dry, no seasoning, looked as if it was fried in old grease with black specks, it was so bad that we threw away 30 pieces. The mac and cheese was dry, cheese only at the top, and not throughout. I say, if you can't successfully make these staples, then there is no need to be a soul food business. Ok, then there was the Bang Bang shrimp, mushy and was garnished with red cabbage and lemons...hmmm. Anyway, the fruit and veggie tray was ok. We did put the fruit tray on a nicer plater. Actually, we put everything on a nice platter, as I will not serve out of tin pans like they do a BBQ's. Meatballs, were just ok. The pasta salad was dry, and had to add to it to make it taste like something.
I say all of this to say, we threw $1000 in the trash. It amazes me how people portray to run a successful business with excellent customer service once they get your money. All the other vendors worked with my fiance and I, and I really thought Ms. Mary's would have too. Well, I guess they thought they did by allowing us to use our deposit for my bridal shower, and I do appreciate that, but to provide us with a product that wasn't of quality or freshness was unacceptable.
2 out of 5
Quality of Service:
1.0 out of 5
4.0 out of 5
1.0 out of 5
Value for Cost:
1.0 out of 5
3.0 out of 5
Don't let Ms. Mary's ruin your wedding reception food! They did at our daughter's wedding! They were understaffed, untrained, unprepared, unprofessional and ran out of food. Guests at the wedding literally stepped in to help cover for their shortfalls. It took over 45 minutes for 60 people to go through a food line that they were plating. We purchased meals for 75 people to insure the food would be plentiful. It was important to us. Still they ran out. Portions were very small. Maybe 3 ounces of chicken or beef for a main course. They ran out of green beans before even half of our guests were served.
The food...what little of it there was was average. To top it off, they brought no cups! Not for cocktail hour, not for dinner, not for the champagne toast. No cups! They had no one to call to bring cups because all their other staff were “at another event.” A guest who should have been sitting down to eat a meal had to run to get us cups. This was after they had told us in their ... Read moresales pitch that if we booked with them, they wouldn’t book another event the same date so we would have their full service. Sadly, this is just the beginning of a long list of problems. I am not one to write bad reviews but in this case I am compelled. If I can save someone else from an embarrassing, disappointing caterer it is my obligation to do so!
After months of careful planning and preparation to make sure every detail for the wedding was taken care of, I did not even get to eat a meal and neither did 7 other guests. When I saw the food was running out, I chose not to eat so that another guest might get a dinner.
I heard that the appetizers were tasty but again, the caterer was unprepared. They had no plates, forks or napkins for the cocktail hour. Unfortunately, I also heard from several guests that the chicken was dry and the beef was tough and over-cooked. Dear friends and relatives who travelled from hours away to celebrate with us got a bad meal, a partial meal or no meal at all.
I cannot urge strongly enough to avoid this caterer. They are great in the sales department and very friendly but it ended there. We trusted them and I am sorry we did!
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