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Venues in Whitefield, NH,
(877) 496-2994
(877) 496-2994

Mountain View Grand Resort & Spa

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101 Mountain View Road
Whitefield, NH, NH
Services: Venues | Login to save vendor
50 Reviews
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(877) 496-2994
(877) 496-2994
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Overall Rating
4.6 out of 5
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    • 50 Reviews


    Ashley Jones

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    5 out of 5
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    • The staff was professional, accommodating and went above and beyond to make sure our wedding was special despite COVID restrictions. The venuw was gorgeous, the food was delicious and everything went smoothly!

    Kristen Levesque

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    5 out of 5
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    • The venue itself is gorgeous and the other patrons at the hotel were so sweet to us! But the thing that I was most pleased with is how accommodating they all were. I was fretting about having the ceremony inside or out because of weather. Alexis, the wedding planner assigned to our party calmly told me I had until 3 hours before the ceremony to make a decision. That made all of the difference in the world. Our day was perfect.

    Stephanie King

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    5 out of 5
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    • From the moment we visited the Mountainview Grand we knew it would have to be our venue, we just didn’t know at the time how simple they would make the experience. From the tour, to the tasting, to the last minute detail meeting, we were relaxed and excited because the entire staff made it so. Special shout out to Alexis, she helped make our perfect day possible right to the end!

    responded with the following comments.

    Dear Stephanie, Thank you for taking the time to complete a wedding wire survey. I am so glad that you enjoyed your wedding day. I look forward to sharing this with Alexis and our Team. I do hope that you will be visiting us again in the future. If you have any additional questions or feedback I am at your service. Warmest regards, Christopher Diego Managing Director

    Hanah Fadrigalan Beaton

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    5 out of 5
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    • Even when I was just on research mode, Mountain View Grand has always been so informative and so cordial answering so many of my questions. Our wedding party was small - literally just our immediate family, but the intimacy of it, having the White Mountains and being surrounded by the classy feel of the resort made it feel so grand! Everyone had the best time staying over at the resort. There were so many activities to choose from: ax throwing, golf, nightly smores around a campfire, live piano playing at the lobby each night and so much more! Our guests were received very well from beginning to end. When I ordered our cake, I thought it was just going to be a simple white cake with some fondant - but wow! I was surprised that Chef Sabrina (?) handcrafted this 3-tier cake with handpainted rose design and a golden airbrushed base layer. To add, it was also delicious! The berries that they used were fresh from the farm. The food was also excellent - prepare to spend $40-50 pe... Read more

    Ruby

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    5 out of 5
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    • The hotel and the staff were outstanding for our December 2017 wedding. Our wedding coordinator Chastity Marrier was truly exceptional. She handled every detail with professionalism and went over and above accommodating last minute changes and unique requests. Thanks to her the event was beautiful, fun and stayed on time without feeling rushed. Another vendor we used had this to say about Chastity: "I've done lots of events at this hotel and she is by far the best wedding coordinator I've dealt with there." I agree! I am so glad we chose the Mountain View Grand for our wedding and I'd definitely hold another function there if the occasion arose.

    Gloria

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    5 out of 5
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    • Our wedding planner, Errin, provided us with exceptional service and did an outstanding job. She kept us on target throughout the entire process from the very beginning. You always hope and pray that everything will fall into place and that your guests will have a good time. Our guests raved about how good the food was including the cake that Sabrina created. The wait staff were awesome! I would recommend the Mountain View Grand to anyone looking for a place to hold a wedding or any other type of party. We had our rehearsal dinner their the night before our wedding and the food and service was great. We had so much fun that we made reservations for the wine cellar that same weekend and was surprised to find that each location had their own menu choices. Overall, the entire weekend was so successful and so much like a fairytale. Tom Covell and Gloria Brisson-Covell

    Emily

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    5 out of 5
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    • Our small wedding at the MVG was absolutely breath taking. The views are the reason we traveled the three hours there, but the staff is what made our day perfect. We opted for a small 30 person wedding, and the staff was extremely attentive, while letting us do our own thing and go at our own pace. There was a change in staff from when I booked our wedding to the day of, but communication was completely open and constantly maintained. Managing everything out of state was stress-free thanks to the MVG staff. I wouldn't change a thing.

    Stephanie

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    5 out of 5
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    • We booked the Mountain View Grand a week after getting engaged. It is a beautiful, well-maintained vintage hotel with impeccable service and facilities. Although it was a bit of a drive for some of our friends and family, it was well worth the trip for our guests. Rachel Manners and her event staff are incredible to work with. Rachel went out of her way to make sure that all of our needs were met within our budget. Our wedding was a fairytale come true; we couldn't have been happier.

    Brittany

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    4.8 out of 5
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    • We definitely would recommend MVG as a wedding venue. The hotel has charm and beautiful spots for photos. It is surrounded by the presidential mountains and has unlimited Mountain View’s. Our coordinator Alexis Packard was simply amazing. From calming my nerves, to answering all of my questions, to periodically checking in prior to our wedding via email and in person on the day of, to finding baskets/ plates to display items at the wedding, to keeping the wedding party in line, to placing bridal party flowers in vases in each window overlooking the mountains behind the head table, taking care of anything I needed day of, etc. everything was fabulous. There was a slight mix up with the frosting on our cake, but if that’s our only qualm, we are okay with that! We highly recommend the MVG and more specifically Alexis Packard. I truly don’t think our day would have been the same without her!

    Deanna

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    3.6 out of 5
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    • Not entirely thrilled with the wedding planning process. Had many challenges with communication, however the overall experience was good. Beautiful venue, we loved that everything was in one location it made for a great weekend of activities. Many fun things for the guests to partake in. The staff is very friendly as well.

    responded with the following comments.

    Dear Deanna, Thank you for taking the time to complete a guest survey. I am so glad that you enjoyed your stay overall, but please accept my apologies for your communication experience. I have met with Courtney Stillings, Director of Sales in regards to your comments. Please trust that your concerns have been taken to heart and I do hope you will consider visiting us again in the future. If you have any additional questions or feedback I am at your service. Warmest regards, Christopher Diego Managing Director

    Justyne

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    1 out of 5
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    • I have stayed at least 6 or so times at the Mountain View when we booked our wedding here. We absolutely loved it. The views were great, activities were fun! The hotel has such a beautiful charm in its age The staff was great! Until the night of our wedding. I write this in hopes that it prevents other brides from being as poorly treated on the night of their special day as I was. It’s a beautiful hotel but not worth the large amounts of money you’ll spend on this wedding to be treated the way they’ll treat you. The Spa was also awful for makeup. They charged each bridesmaid and myself $220 for hair that fell out at the ceremony and makeup that was so caked on we all looked milk white in pictures. We enjoyed every stay so much ... But this experience made me feel so bad, and still does to this day that I still don’t want to go back. Members of their higher staff were so degrading and rude to us. It saddens me, I loved it so much. There’s pla... Read more

    responded with the following comments.

    Dear Justyne, Thank you for your feedback here on WeddingWire as well as your additional comments on The Knot, Google and Yelp. We are deeply sorry that you feel you were not treated well. Peter Melvin, our Resort Manager, left you a number of voicemail messages last week and, as of today, has not heard back from you. As you know, late in the evening after your wedding reception, our Front Desk staff received a number of noise complaints from guests being woken up. Consequently, our night security person asked you and others to be mindful of guests sleeping in the hotel. At about midnight, I was requested by the Front Desk to return to the resort to help bring peace to the situation and address your concerns. When I got to the hotel, you and I had a conversation where I sought to better understand your feelings. It was clear that you felt that our security person did not approach you or the situation appropriately. I apologized and explained that I would address his actions, which I have. I also explained the need to protect the peace and comfort of all guests. Unfortunately, as the evening progressed, the situation in the hotel lobby did not improve and I had to again address raucous behavior. The next morning, I asked Peter to meet with you in the hopes ameliorating the situation. He listened to your concerns and offered to amend your disappointment, which you accepted. Given your recent feedback, we would greatly appreciate the opportunity to speak with you directly and hopefully improve your feelings towards the resort. If you are willing, please contact Peter Melvin or feel free to reach out to me directly. Sincerely, Christopher Diego Managing Director

    Yulie Peterson

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    1.8 out of 5
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    • We got married this September 29th, 2018 at The Mountain View Grand it’s a stunning venue for wedding. Our wedding coordinator Alexis Packard she didn’t help at all with our planning process. She wasn’t attentive to our needs, and hardly returned telephone calls or emails. If you planning to get married at Mountain View grand for your own save ask for another coordinator. She’s never there. Ceremony was at overlook lawn which is public road, and they can’t stop traffic for too long. So as a bride I was on hurry on my wedding day. They still have part of my wedding decor, after 2 months I’m still waiting for they to send it back. ( my wedding charger plates and others..)

    responded with the following comments.

    Dear Mrs. Peterson, Thank you for your review here on Wedding Wire. I would like to start by sincerely apologizing for the number of issues that you experienced before, during and after your wedding day. We are in the business of providing an exceptional wedding experience, and based on your feedback, we did not meet these expectations. For that I am truly sorry. Yesterday I spoke with Courtney Stillings, our Director of Sales, and Alexis Packard, the Catering Manager that serviced your wedding. I have reviewed all of their correspondence with you as well as the additional notes regarding the event. It is my understanding that your wedding decor was shipped out last week. I know that this delay has been frustrating and I have reiterated our policies on returning guest property in a timely manner. Furthermore, prompt and effective communication with clients is a cornerstone of the Catering Manager position. Courtney will be working with Alexis this week to review our wedding procedures and provide additional training as needed. Alexis is a valued member of our staff and we are committed to ensuring all our team members are confident, courteous and competent in their positions. I would also like to apologize that you felt rushed during your wedding ceremony. Given that the Overlook Lawn is situated next to a public road, traffic can be a factor. That said, our team needs to ensure clients are properly informed and we have adequate team members on-hand to help direct traffic as needed. In an effort to ensure that you and your wedding party safely crossed the road, the procession moved more quickly than planned. This caused the guitarist to not complete your wedding song by the time you reached the front, which I know was a very important component of the ceremony. I have asked Courtney and Alexis to develop new procedures for better addressing the logistics of the venue. We will ensure this does not happen again. Finally, I have addressed your emailed comments regarding the cake with our Pastry Chef and the room block issues with our Reservations Department. If you have any additional questions or concerns, I am at your service. I do hope you will consider visiting us again in the future. Warmest regards, Christopher Diego Managing Director

    Elissa

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    4 out of 5
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    • I will start by saying.. this venue is absolutely stunning. When my husband and I first toured it, we instantly fell in love. It has old charm but is beautifully updated to include anything you'd need for a luxury getaway. At the start of our planning we were assigned a woman to work with who at first meeting everything was great, but very quickly we began to run into issues. Communication was less than good, we had to go back and forth with contracts several times (due to incorrect dates, numbers, etc). I could go on and on. At one point my husband and I were unsure if it would all be worth it knowing this is what we may be up against. We ended up signing the contract roughly 10 months before our wedding. The next few months went by with the same treatment, poor communication, limited direction. It got to the point where I started CC'ing the woman's direct supervisor on our emails, thinking maybe this would help keep things on track, it didn't help. I recently found out she no lon... Read more

    kimber

    reviews
    4.6 out of 5
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    • My husband and I got married on valentine's- 02/14/18 which was also MVG first valentine's wedding! Even though we are an untraditional couple (Wednesday wedding), MVG was so accommodating and made us feel very special. Chastity whom was our wedding planner following up to the wedding, was very dedicated to making us feel less stressed and spoiled to say the least. The chef made my mother in law vegan foods, and the pastry chef made her vegan cupcakes! The only complaint I would have is about the bartender working the night of my wedding- we had brought back a late night snack from the building over and she had given us a difficult time transporting and eating from one building to the other because of 'cross contamination'. But Chastity took care of it!! My husband and I will definitely be back for our one year anniversary!!

    Mary

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    3.1 out of 5
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    • We hosted out daughter's wedding on 7/8/17 with the ceremony at the gazebo and reception in the Presidential Ballroom. The views are spectacular and the hotel is beautiful. We dealt with 3 wedding planners over the course of 15 months. All were friendly and they did try to resolve our issues prior to the wedding. They accommodated a 20 min. rain delay for ceremony because of heavy rain. This allowed for the outdoor ceremony our daughter wanted-again, getting married at this location allows for spectacular views of the Presidential Mt. Range. The ballroom is beautiful. My 3 star rating is due to the lack of one person coordinating both the ceremony and more importantly, the reception. To me, the most important piece was the reception. I believe that the Mt. View relies on the scenic vista views and beauty of the hotel and grounds, and therefore, thinks that they can offer 2nd hand service regarding the ceremony/reception. The reception was extremely disorganized. No one seemed to be in ... Read more

    responded with the following comments.

    Dear Mary, Thank you for taking the time to write a review. I also appreciate your time discussing your experience in greater depth over phone, and understand now that you felt compelled to write this review because of feedback you received afterwards. While we are grateful to have such a beautiful hotel and amazing views, our team does take great pride in the service they provide. We do not offer white glove service nor do we provide tableside cocktail beverage service at our events. I do agree that there is always room for improvement and we will strive to provide further training to encourage more attentiveness during an event, be it ensuring butter is at every table, to having a manager rather than a server communicate more with the event hosts. I apologize that you felt there was a disconnect with the ceremony and reception. We do work as a team in order to ensure our events are successful. Our wedding coordinator and banquet manager or captain work together throughout the event, and each provides a lead role for particular portions. This can be a delicate balance. We will continue to work with our staff to further hone their skills and help them to anticipate guest needs. I did speak with our Executive Chef, Nate Varney, to let him know that you felt the beef portion was smaller than was at your tasting. It is also possible that some guests meals may have been room temperature as we were holding food for longer than expected in order to accommodate the rain delay. Thank you for letting us know that your daughter felt this was the best day of her life and that you would still highly recommend us. We look forward to welcoming you back in the future. Sincerely, Rachel Huddleston, Director of Sales
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