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Transportation in Sacramento, CA,

MGM Limousine

7040 30th St, Unit 4 North Highlands CA 95660
Sacramento, CA, CA
Services: Transportation | Login to save vendor
(916) 804-5466
Overall Rating
3.8 out of 5
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  • 4 Reviews


    Brittany C.

    reviews
    1 out of 5
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  • I cannot give enough warnings to not hire this company. I went through a 3rd party service who contracted them on my behalf. Rented a 15 passenger van for 8 hours to shuttle multiple groups from the hotel to the wedding venue and back. What we got was Debbie... the most incompetent driver, who showed up 20 minutes late, took one shuttle of people from the hotel to our wedding venue, ran low on diesel, and disappeared. Never telling me, the BRIDE, that she was leaving and not returning while I was waiting for her to transport me and my bridesmaids to my wedding. I waited for Debbie in the parking lot of the hotel in my wedding dress for for an hour calling her phone non stop. Eventually after I was already 45 minutes late for my wedding I got a text from her asking when the next shuttle was supposed to be. I texted her back saying "45 minutes ago!!" Really my wedding was supposed to start 45 minutes prior and she was an hour late to get me. This was the last I ever heard from Debbi... Read more

    responded with the following comments.

    Brittany: Thank you for your review and details of your experience with MGM, we are very sorry that you to had some events that marred your special day. It seems the circumstances of the transportation were exasperated by having to deal with travel logistics in the mountains, the mountain roads and the distances to necessary services, such as fuel stations from Kirkwood. Traveling the mountain roads can turn a 25 minute drive one way into 45 minutes each way, such is the case when Deborah had to do the round trip from Kirkwood to the gas station 27 miles one way on winding roads. It appears that your 3d party booking agent did not mention some of the pitfalls of mountain wedding logistics, perhaps an honest oversight, or was aware when wanting us to take the event after another company cancelled. Having been a former wedding planner in North Lake Tahoe I am aware of the challenges mountain wedding locations can present. This also includes the challenges presented with adequate cell phone coverage in the mountains. Deborah is a highly skilled driver that has been with MGM for some time and perhaps under the circumstances she made decisions she felt were appropriate to handle the transportation. In conclusion we are aware weddings are one of the most special events a bride experiences and we apologize for any inconvenience that you suffered and wish you many happy memories from your wedding. Cynthia Caler, MGM Travel Coordinator

    Alex

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    5 out of 5
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  • We had a great experience, limousine brand new nice Cadillac Escalade.

    Alyssa

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    4.8 out of 5
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  • My husband and I didn't even realize we hsould probably have a mode of transportation for all our out of town guests- especially because of the open bar- until like the week of the wedding. Cue MGM being super quick to reply, mot afforable by far, and mostly great to work with. My one caveat beign the bus was late to pick up our guests and we only found out because one of the guests called a bridesmaid to ask about it who then had to go ask my husband to call them and figure out what was going on. Turns out the bus had broken down and they had to send out a new bus (slightly smaller but still fit all our guests). Wish we'd had a head's up on that but otherwise great service and would still use again.

    Karla

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    4.5 out of 5
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  • Affordable transportation for a wedding party of 24. The bus driver was very calm and down to earth. Loved the services.

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