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Jewelry in Latham, NY,
(518) 399-3701
Overall Rating
4.4 out of 5
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  • 24 Reviews


    Tarra

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    5 out of 5
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  • Mayfair was amazing through the entire wedding process. From helping us pick out engagement rings (together and separately), and then wedding bands, everyone there was extremely helpful! Thank you! We can’t wait to wear these rings for years to come!

    Sarah

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    5 out of 5
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  • We love the pieces that Mayfair in Scotia made for us. John was truly a pleasure to work with!

    responded with the following comments.

    Thank you Sarah! We love making beautiful jewelry for our wonderful friends. It is exciting to combine the art of design and the technical skill to execute the design. We are blessed to have creative and highly skilled jewelers and designers.

    Julie

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    5 out of 5
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  • We worked with Dave at Mayfair Jewelers in Latham, NY to select our wedding ring sets. All of the people at Mayfair are welcoming professionals who have a wealth of knowledge and an amazing selection of styles and designers. Dave helped us find rings we will love forever.

    Kelsey

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    5 out of 5
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  • My fiancé and I were referred to John at Mayfair Jewelers in Scotia, NY by my fiance's boss, an former classmate of Jon's. My fiancé had bought me a beautiful engagement ring through a different jeweler and we were having trouble finding a wedding band that would complement it and still be practical for me to wear in my profession as a registered nurse. John was extremely professional and took the time to talk to me about ring designs I liked and disliked and to look at pictures of engraved bands that I had brought with me. He came up with the idea of a gently curved band that could be worn with my engagement ring or by itself, and he even sketched a leaf pattern that could be engraved onto the tiny band. John also helped my fiancé (who had not liked any ring designs up to that point) find a simple platinum band at a very fair price. The turnover time was remarkable...my fiance's ring was ready two weeks later and my ring was done within a month, and John even resized my engage... Read more

    Molly

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    5 out of 5
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  • I can't even begin to express my happiness that I was referred to Mayfair to have some custom work done on my ring. I worked with Chris in the Glenville location. He is the most patient, professional and thoughtful jeweler I have ever worked with. He worked with me to figure out an option for my ring to secure the stone and also keep the integrity of the original piece. It turned out better than I ever could have imagined, and at a price anyone could afford. I will go to Chris and Mayfair for any custom work I need done in the future for sure. Thanks again for the wonderful professional service you provide to our area.

    Hannah

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    5 out of 5
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  • Mayfair Jewelers is absolutely fantastic!! My fiance and mom had a wonderful experience picking out my engagement ring here. They had no problem with me coming back to get my ring sized down after he had proposed. We also chose my wedding band here and they gave us a nice discount because we had also bought the engagement ring here. They allowed us to make a down payment on the ring, and continue to pay it off until the wedding. We always just stop in to make a payment which is really awesome. They always offer to clean my rings which is really nice. We get everything here now! They make us feel so welcome and are always accommodating to all of our needs. I would definitely suggest for anyone to come here. Local businesses are the best to work with!! :)

    User4090427

    reviews
    5 out of 5
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  • This review is written for the Scotia store. John, Caroline and their ring maker at the Scotia store custom made my fiancee wedding band. They also repaired and improved my Grandmother's engagement ring, which i gave my fiancee in August of 2013. The engagement ring was worn by my grandmother for 49 years and 11 months. The repairs and improvements they made to the ring, made it look bran-new and more brilliant than ever. It was redone in 14k white gold. I'm still at a loss of words for how good these people were to us. John and his team of professionals also designed a beautiful alternating sapphire and diamond channel wedding band in 14k white gold for my fiancee, far above our expectations. The Mayfair ring maker who produced the wedding band is nothing less than a master craftsman and artist. I work in the U.S. Foreign Service as a Diplomat and have had dealing with jewelers from around the world and across the United States. Mayfair jewelers work is high quality, ... Read more

    Nicole

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    5 out of 5
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  • They designed my gorgeous engagement ring and then made my wedding band and my husband's band. They are gorgeous and sparkly and I love them!

    Bethany

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    5 out of 5
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  • We had my engagement ring made, using diamonds from his mother's ring. They cut us a great deal and did a fantastic job on the ring. It is a beautiful ring. So we had my wedding band custom made there also. Again, they did a wonderful job. I'm very satisfied. Thank you!!

    Alise

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    3 out of 5
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  • At first it was all good. Then we received a call that we were over charged and that we had a credit on our account . Then we went to use the credit and there was no communication about this credit. The inside of the store is EXTREMELY DATED. It's hard to tell if the employees are angry at me or at their job. We ended up spending an average amount on rings. I don't know that we will be back.

    responded with the following comments.

    So sorry about your experience. Did we resolve the credit? I really appreciate the feed back and I am mostly concerned that our people did not seem happy and motivated. I would happily discuss any concerns you may still have and again sorry we did not do an excellent job for you. Sincerely, Jon

    Erin

    reviews
    4.9 out of 5
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  • This review is for the Scotia store- Chris designed and made our engagement ring from my grandmother's ring. He was so sweet and willing to make any changes we asked for. He also was very patient in explaining things about jewelry to us (we are very far from being experts). We also had a lot of time to dedicate to this task, as we were in no rush, but I would say everyone should be flexible if you are going there during busy times. It was a very personal experience though, and Chris texted me pictures when he had completed each step. The only less than perfect experience we had is when we showed up for an appointment and he had forgotten to tell us that he wasn't ready (we had driven half an hour from Albany). It was an honest mistake though, and I would still highly recommend this store to anyone looking for a personal experience.

    Rachel

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    4.7 out of 5
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  • We brought in some other jewelery to help with the cost of the ring, along with my mother in law's engagement ring to take the diamond out of and put into the engagement ring we were creating. The woman we worked with was amazing, drew up exactly what we were looking for, talked about what kind of gems we would like in the ring and put all the information together. We were put completely at ease, and they worked with us so well. Put a down payment down, along with the credit for the jewelery we had brought in, and ordered the ring on the spot. The custom ring was ready 4 days earlier than they estimated, great customer service, and a wonderful family run company!

    User3905806

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    0.7 out of 5
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  • Buyer beware. Professionalism way lacking. Rude. To state in writing that a client is "dumb" and "stupid" is a first grade mannerism not a store looking for business.

    User2755060

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    1.6 out of 5
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  • Avoid! Usually I love to support local mom and pop shops but this one is really not worth it. My fiance presented me with a beautiful ring that he had custom made/designed at the Glenville store. Not long after I got it did the stone begin to rattle in the setting. We brought it in and they tightened it up. That same day it was loose again! We brought it to the store a second time and they told me that "all stone eventually come loose" and I "shouldn't worry because it absolutely will not fall out." I am no diamond expert but that doesn't seem logical so I brought it to the jeweler my parents use for another opinion. After inspection the jeweler indicated the setting needed to either be replaced completely or undergo serious modifications. The people at Mayfair should have known the setting they sold my fiance would not properly hold that size and cut of diamond. Mayfair is not worth the time or hassle.

    Erin

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    2.3 out of 5
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  • Their jewelry is beautiful, but the customer service is sub-par at best. The two brothers who own the place (Victor & John) are both great, as is their custom jewelry designer (Chris), but I am consistently disappointed by the female staff members. I am very rarely greeted by them when I enter the store. When leaving, I never hear a "thank you" or "have a nice day." One day, I left work early so I could show up ten minutes before closing to pick up my ring (which we had resized); Chris called me earlier that day to tell me it was ready, and gave me their hours for the day. I was first ignored as I stood in the doorway, and then greeted by another woman with a stern "Sorry, we're closing" and told to come back another time. Another time, when looking at wedding bands, I mentioned that my engagement ring was custom designed by Chris, and we'd be interested in having him do our wedding bands as well. For some reason, she started to question me about my ring ("Are you sure it was designed... Read more

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