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Dress & Attire in Maplewood, NJ,
(908) 293-1609
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4.1 out of 5
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  • 13 Reviews


    Christine B.

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    4.8 out of 5
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  • We had a wonderful time. Nicky has a great dress selection and service

    responded with the following comments.

    Hi Christine, We are happy that you had a great shopping experience with us, and loved assisting you with finding your dream dress!

    Ashley

    reviews
    1 out of 5
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  • In order for me to post this review I needed to give a start, but Maplewood Bridal truly gets 0 stars from me. If you happen to be on Springfield Ave, and you see it, keep driving. If you're on google looking for bridal shops, skip their website. I had an appointment this Saturday at 9:00 am, when the store opens (it says so on the doors.) I booked my bridal gown appointment a month in advance, my mom spoke to someone on the phone named Nikki where she confirmed the amount of people we could bring to the appointment AND the appointment. I had my Matron of Honor and one of my moms drive up from DC to attend this appointment. I had my Mother in law schedule transportation to be at the appointment. The day before the appointment, I also received an email confirmation. So this past Saturday I arrived for my appointment ten minutes early. The Bridal shop was dark, no one was there, doors locked. We must have called every ten minutes from 9:00 until 9:50 to find out what was going on wit... Read more

    Ardele J.

    reviews
    1 out of 5
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  • This was a horrific experience. Nikki made a dress for my daughter and it wasn't anything like they discussed. We had been dealing with her since August 13 . We went to pick up the dress on Oct. 7th and it was a HOT MESS, my daughter was devastated, and in tears, Nikki never apologized for the debacle. We had to go to another bridal shop that same night and purchase a new gown. My daughters wedding is Saturday Oct 10th. so we were cutting it close. Thank God that the other Bridal shop was able to help us in such short notice. You should be ashamed of yourself. :(

    responded with the following comments.

    Thanks for the review. We are sorry that you had a poor experience. We strive to provide excellent service and accommodate brides, even when the request becomes unreasonable. The initial contact was in August for an October wedding, and a quote was provided to alter an existing dress. The bride shop around for another three weeks before she contacted us again. At her follow up appointment, she wanted a completely different dress that our seamstress agreed to make. The lace fabric initially approved was not to the bride liking once it arrived and required replacing, delaying production of the dress. In good faith, we replace the lace fabric at no additional cost to the bride. At the final fitting, the dress was too tight, these adjustments were made at the bride's request, and the mother of the bride was not happy with the results. Our mission is to make every bride happy, yet we have learned that it's not always possible.

    Josephine

    reviews
    1 out of 5
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  • 1. Pre-Covid she was unresponsive and rude. 2. When I made appointments with her she totally ignored me through out the entire appointment. 3. Poorly prepared for consultations. 4. I came with my family prepared to pay her for the dress (and my mom was prepared to add an additional blessing) and me and my family were completely ignored. 5. She made rude comments about my body at a fitting and I left in tears. 6. She voided my invoice for my dress BEFORE checking to see if I had cancelled my wedding (which I didn’t) and she never told me or offered my family a refund. I could go on. I am not the only bride who has had terrible experiences with her. She intentionally intimidated brides on this platform so that her rating will be high. (Just wicked) This woman is in the wrong business.

    responded with the following comments.

    Maplewood Bridal strides itself to go over and above to assist every bride on their special day. However, there are times when a bride is just not going to be satisfied, and from our experience it normally comes down to money! Miss Quaye purchased an Allure dress from the manufacturer through our store. She requested that the neckline be customized from a V-neckline to a Sweetheart neckline. I was able to get the manufacturer Allure Bridal to make the requested customization in a size 22 Dress, and I went ahead and paid for and ordered the dress. The dress was originally $2,000.00, and we were able to apply a manufacturer discount of $400.00, and therefore offered the dress to Miss Quaye for $1,600.00. Miss Quaye was not able to pay the full price at that time, and permitted her to pay a deposit of $600.00, and had a balance of $1,000.00, which was never paid. While we waited for the dress to arrive, we accommodated her with 4 additional appointments. At every appointment we entertain her playing dress up. During these visits she confirmed that she wanted an additional customization to her dress. She now wanted the top of the dress layered in Rhinestones, along with an additional Ballgown Skirt, and a Cathedral Veil. The cost of the ballgown and rhinestone applications was not included in the original dress sales contract. Miss Quaye's dress arrived in May, as we were open, and receiving dress orders and sending out dresses to clients during the height of the Covid-19 Pandemic. We sent multiple emails and left many voice messages for her, and did not receive any response. We assumed, like many other weddings that the day was postponed or cancelled due to Covid-19. When we finally spoke to Miss. Quaye, she indicated her wedding was canceled and she asked if she could get a deposit back. We indicated that the dress was made, and that we have it in our store, and that there was a balance of $1,000.00 still due, and that she was not entitled to a refund. We did not hear from her for over a week, and when she came into the store without an appointment. She indicated that the wedding was back on, and that she still wanted the dress, and we played dress up again. We informed her that she had a balance and that we would need that paid immediately. On Monday, July 20th she contacted me asking what it would cost to pay for her dress, we informed her that her balance was $1000. I ask that she come into the store to make final adjustments to her dress, and please make an appointment online when she was available. She texted back that she had scheduled the appointment online. On Friday, July 24th she appeared at our boutique during another bride's scheduled appointment. We informed her that we have another appointment, and that our calendar does not show that she had an appointment. While we have a large store, we only have one luxury dressing room, and therefore its almost impossible to handle two client's a time, and that is why we have an online calendaring system. We attempted to accommodate her, but she wanted to have the place to herself to play dress up again, and she stormed out of the store. A couple of hours later her Maid-of-Honor called questioning the events of her appointment, and we explained to her what had happened, and that Miss Quaye did not have a scheduled appointment, and that we had another bride here that was scheduled for this time slot. The Maid of Honor asked for a timeline for the alterations, and asked for an Invoice as to what was the balance. Again, we sent an invoice for $1,000.00 for the balance of the dress, and an add on of $200.00 to apply the Rhinestones. We informed her that the dress had still not been paid for and that we needed the dress paid for before we would alter it with rhinestones. Miss Quaye responded and questioned the cost of the dress, and the fact that she had to pay to have rhinestones added to the dress. The reason she wrote this negative review is because Miss Quaye wanted to purchase a dress that with all of the customization should have cost her $4000, but she only wanted to pay $1600. We were only charging her $1,800.00, so for an additional $200.00 for the rhinestone treatment, she abandoned the dress. Miss Quaye contacted the boutique with less than a month from her wedding date, did not pay the full balance on her dress and the rhinestone detail she requested be added to her dress is not a customization or alteration, Is an added detail that requires additional cost for any dress, and of course this is a size 22 plus size dress. In the end, Miss Quaye never paid for her dress, she still owes our store $1,000.00 for a custom Allure Bridal Gown. When most stores require full payment up front we try to help brides afford their dresses, and when we do so, this unfortunately is what happens to us for helping out! While we understand the enforcing circumstance of COVID and the impact it has had on the wedding industry. Not getting a vendor to meet the unfair demands of a bride shouldn't earn us a negative review but it does!

    Dana W.

    reviews
    5 out of 5
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  • I saw on Instagram about maplewood bridal and they had great reviews! I went to visit with my mom, sister and aunt-in-law, and Nicky was AMAZING! She put me at ease when deciding my wedding dress, so welcoming and personable with my family and I. Also the dresses had amazing price point!!! I will be going back to her trunk show next month!

    responded with the following comments.

    Hi Dana, thank you so much for sharing your experience with our readers. Our mission is to ensure that your Bridal shopping appointment appointment is a memorable part of your wedding planning journey. Looking forward to you next visit. Regards, Nicky

    Tasha

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    5 out of 5
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  • From the moment I walked into the bridal salon, I felt welcomed and supported!! Nikki, the Salon owner has made every moment of my experience special!! She has gone above and beyond to make my entire wedding party feel comfortable and beautiful for my special day!! #fredandtasha2021

    Tashabias

    reviews
    5 out of 5
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  • I said yes to the dress!!!! The owner was absolutely amazing! VERY PATIENT, very knowledgeable and best service ever!! I’m so happy that I found my beautiful wedding dress!! Very reasonable pricing. Also having my bridesmaids dresses done here!!

    responded with the following comments.

    Hi Tasha, It was a joy having you in the store. Thank you for sharing your experience with our readers! Nicky

    Aigner B.

    reviews
    5 out of 5
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  • She was amazing. Very attentative and super nice.

    Kenya

    reviews
    5 out of 5
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  • My experience at Maplewood Bridal was beyond my expectations. Nicky was warm and inviting. She listened to what I wanted and pulled beautiful gowns for me to try on. She gave me feedback and was able insight into different styles. I can’t wait for the second fitting. Looking forward to it! If you’re looking for a bridal shop that will cater to all sizes and shapes, please make an appointment with Maplewood Bridal!

    Denise G.

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    5 out of 5
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  • Nikelda and her team are absolutely the best. I came to her with a request of something very detailed. Not only did she customize the dress to my exact specific details but she went above and beyond to bring my vision to life in a short period of time. I don’t think I would have been as happy as I was if I had went anywhere else.

    responded with the following comments.

    My dream is to make dreams come true. You trust in me to create your dream gown, is a gift that I will always cherish. Thanks, Denise

    [email protected]

    reviews
    5 out of 5
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  • not only did nicky design a beautiful dress for me, she was also patient, flexible and generous through out my whole experience! i would highly recommend

    responded with the following comments.

    Nicole, We loved meeting you and your family. Thank you for traveling to see us and trusting us to help you design your gown!

    Allegra

    reviews
    5 out of 5
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  • Nicky designed the dress I wore for my wedding reception based on a dress I'd found in a store. The dress came out exactly how I’d imagined it! It was light and breathable, exactly what I needed after my multi-layered ceremony dress.

    responded with the following comments.

    Allegra, We are so happy that we could be a part of bridal experience in designing your second look dream dress!the pictures of you on your special day are beautiful!

    Dee J.

    reviews
    5 out of 5
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  • Nicky was AMAZING. She created the dress of my dreams. She was patient and professional. Not only was I able to get my dress made but I was also able to purchase all of my bridal accessories with Maplewood Bridal.

    responded with the following comments.

    Thank you for trusting we to create your wedding dress, and provide you with the accessories to comple your look. Wishing you all the best! Nicky

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