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Dress & Attire in ,
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4.8 out of 5
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  • 166 Reviews


    Deborah

    reviews
    1.8 out of 5
    Quality of Service:
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  • We put a deposit on a Maggie Sottero gown in Dec.2016 at Irma's Bridal in Cherry Hill, NJ. Because our daughter lives in CA she did not see the dress until 11/17. It came to the store in early July. The dress was damaged and Irma said she would order her a new dress. I contacted customer service to make sure that a new dress was in fact ordered, which it was not. A couple of weeks later Irma called to say that the dress was repaired and is now perfect. I informed her we did not put a deposit on a damaged and repaired dress and no longer would accept it. She told me I had to pay in full and could try to sell in on eBay!!! That same day MS customer service sent an email that the dress was discontinued and they could not provide a new dress for our daughter, but sent fabric to repair it. Maggie Sottero sent a damaged dress and Irma wants to hold us to the full amount of the dress and is suing our daughter in small claims court for the remainder of the balance. She wants to keep our $640... Read more

    responded with the following comments.

    Hi Deborah, We are so sorry to hear of your unfortunate situation. We always either repair or replace any gown that may be of fault, and never leave a bride without a dress for her special day. Warm regards 💖
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