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Transportation in Des Plaines, Illinois,
(847) 257-2111
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3.9 out of 5
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  • 60 Reviews


    Melissa David

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    1.6 out of 5
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  • First off, working with the inital salesperson was fine. She responded to me quickly and her communication was very clear. I was really excited about the vehicles that M&M had in their fleet and, the vehicle that arrived was clean and as spacious as I expected. However, it doesn't seem that our logistical communications were passed on to the driver/dispatch. Our driver arrived at the wrong location a little late. Thankfully, we had people at the location that he went to who told him where he was supposed to be. His first pickup was supposed to be to bring the groomsmen to our “first look” location, but instead, he brought all of the groomsmen to the location where all the bridesmaids and myself (the bride) where. The bus had all of the shades covering the windows so none of the boys were able to see where they were until they had arrived at the wrong location. As soon as the boys got off the bus, they noticed they were in the wrong place. Unfortunately, this resulted in ... Read more

    Cesar Bonilla

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    1 out of 5
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  • Limo was late by 10 minutes to pick up from the hotel. In addition, when the limo finally arrived, the drive still had to clean up the bottles that were left from the previous trip. In turn, the church ceremony was delayed and started 30 minutes late. In addition, we wanted to go to Chicago but were never told that we needed a security guard on board in order to drink and go to the city. We were told of this the night before and did not get a chance to go to Chicago and instead stayed in the suburbs which was our second option.

    Yee-Ling

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    1 out of 5
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  • Never use this transportation company. Seriously. We used M&M for our Friday rehearsal and Saturday post-reception transportation. To summarize, they royally f'ed up both evenings for us. Friday: The driver was almost AN HOUR late in picking us up for the rehearsal. They were never clear about what the true ETA was, so we just kept waiting and waiting. Apparently traffic was the issue but I'm sorry, you're a transportation company and it's Friday afternoon in downtown Chicago. Clearly someone did not plan very well and got stuck. Then, one of the managers called me and actually got sassy. Tried to tell me it was traffic and did not once apologize or take any blame. I told him I frankly did not care what happened prior to that point, but needed to know what they were going to do about it and when the driver was really arriving. He huffed and puffed and handed the phone over to a woman who was much more calm and capable. We ended up having to rush the rehearsal, and arrived at ou... Read more

    Jeyze

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    1 out of 5
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  • I did a job for this M&M Limousine, and I asked for my trip fee, but they refused to pay me.

    Lauren

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    5 out of 5
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  • M&M ended up being a great choice for our wedding day. We needed to hire 2 party buses, one for our bridal party and one to shuttle our wedding guests from the hotel to the reception. Our options were also limited because we were crossing the Indiana/Illinois border and that apparently requires a special license. We quickly found out that licence was hard to come by and then we found M&M Limo. We were nervous because there are quite a few negative reviews out there, but they ended up being a great choice for our day! The buses showed up on time (and even a tad early!) and the drivers were so kind and friendly! The buses were clean and we could plug in our own music. We could also have alcohol on the buses, but note that if you rent within Chicago city limits, that's when you'd need the security guard. All around a great choice for us and couldn't have been happier with our experience!

    Eric Gaylord

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    5 out of 5
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  • We wanted a party bus from ceremony to reception. Most trolley and bus places had 3 or 4 hour minimums for crazy prices, and we feared we'd have to just scrap the idea. M&M was flexible with us on timing and pricing was within reason. Also, the limo bus is fun because you are seated on the perimeter facing each other. I think we got the larger bus, and that was good because the quoted max. capacity would've been ambitious. I think we could have fit ~28 comfortably. They arrived on time.

    Elizabeth Walsh

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    5 out of 5
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  • We hired M&M to drive the bridal party around for pre-ceremony photos and also for transportation to the venue. We hired the 28-person limo bus and it was so nice and roomy. Our driver was on time, fun and made all the requested stops seamless and stress free. Highly recommend M&M

    Yannick

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    5 out of 5
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  • Our limo driver showed up nice and early for our big wedding day. We had about 18 guests that fit nicely into the white SUV limo. It was a smooth ride all the way to the venue. Would definitely use M&M Limo again.

    Kathi Clarke

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    5 out of 5
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  • I read a lot of horror stories about day of wedding transportation. We had no issues at all with M and M. The vehicles were on time, clean and the drivers were great.

    Maurice Brown

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    5 out of 5
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  • Very Professional transportation company. Prompt and on time! Courteous drivers and flexible. Modern fleet which are kept clean. Will recommend again

    Jennifer

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    5 out of 5
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  • I highly recommend this company. Not only for a wedding! Their transportation is beautiful and extremely clean. Our driver was awesome and patient with my large crew on my wedding day. Thanks for a great experience guys!!

    Nikki K

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    5 out of 5
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  • M&M provided a large, comfortable, very clean, beautifully decorated coach bus to transport Bridal Party of 30 people for pictures and also after reception for transport back and forth from venue to hotel. Very professional, prompt, and accommodating for all. Highly recommend!!

    Alexandra

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    5 out of 5
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  • They provided transportation for us with a very logistically complicated travel itenerary and they were great!

    Kevin

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    3 out of 5
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  • We used M&M for our October 2019 wedding. We had four reservations for the big day. We had an SUV for two hours before the ceremony for us & the photographer/videographer; a 32 passenger bus point-to-point for our guests before the ceremony; an SUV point-to-point after the ceremony for us; and a 32 passenger bus point-to-point for our guests after the ceremony. The booking process was super easy, all done online. M&M provided detailed email confirmations. The SUV before hand was approximately 10 minutes late. This was not a huge deal, as we understand Chicago traffic & the difficulty finding us in front of the hotel. Also the driver was super nice! However, at that time, I confirmed with someone that sounded like a dispatcher that the bus would be on time and exactly where the pickup was. The dispatcher looked up the GPS & confirmed the bus was on schedule. The bus was 30 min. late. As a result, I had to take time out of my wedding photos to call guests, call dispatch, & ... Read more

    Melissa

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    1.4 out of 5
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  • First of all, let me start by saying I did NOT book with M&M and here is why. I reached out to them for a quote for JUST bride & groom transportation. I did not need a package for the whole bridal party, guest transport, etc. I specified JUST the two of us. They responded quickly, and with a very reasonable quote. This was the first company to actually give me a quote for what I wanted, so I thought I had found a winner. UNFORTUNATELY, when I didn't book after about 8 hours (sorry, I had to work) the rep emailed me again to ask me if I was still interested. I explained I was working doubles and would get back to her in the next day or so. Well, I did. I said I was ready to book if the offer was still available. She never responded. I reached out again to confirm that she got my message - and again, no response. I tried a third time. Still nothing. Finally, I said that if I didn't hear from someone in their office by 5pm (about 2 weeks after the initial quote was given) I ... Read more
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