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Transportation in Des Plaines, Illinois,

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(847) 257-2111

(847) 257-2111

M&M Limousine and Bus Service

1300 Rand Rd.

Des Plaines, Illinois, IL

Services: Transportation | Login to save vendor

(847) 257-2111

Overall Rating

3.9 out of 5

Quality of Service:	3.8 out of 5
Responsiveness:	4.0 out of 5
Professionalism:	3.9 out of 5

Value for Cost:	4.0 out of 5
Flexibility:	3.9 out of 5

60 Reviews

Melissa David
12/31/19
reviews

1.6 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	2.0 out of 5
Professionalism:	1.0 out of 5

Value for Cost:	2.0 out of 5
Flexibility:	2.0 out of 5

First off, working with the inital salesperson was fine. She responded to me quickly and her communication was very clear. I was really excited about the vehicles that M&M had in their fleet and, the vehicle that arrived was clean and as spacious as I expected. However, it doesn't seem that our logistical communications were passed on to the driver/dispatch. Our driver arrived at the wrong location a little late. Thankfully, we had people at the location that he went to who told him where he was supposed to be. His first pickup was supposed to be to bring the groomsmen to our “first look” location, but instead, he brought all of the groomsmen to the location where all the bridesmaids and myself (the bride) where. The bus had all of the shades covering the windows so none of the boys were able to see where they were until they had arrived at the wrong location. As soon as the boys got off the bus, they noticed they were in the wrong place. Unfortunately, this resulted in ... Read moremy (now) husband and I seeing one another prior to our planned “first look”. We were so disappointed, and it frankly ruined several pre-wedding moments for us, which were already quite stressful. Instead of having the sweet and romantic moment we had planned, we were both panicked and upset by this oversight by the drivers. I wish this was my only bad story for you. We booked M&M for a little over 8 hours for wedding escort and shuttle service on New Year’s Eve. After we realized that the driver had no clue where he was supposed to be and when, we began giving him clear instructions about where to go next. After dropping us off at each pre-wedding photo location, the driver or security guard would ask a member of our group "am I done now?" This was the last thing I needed to hear on my wedding day, especially considering the high cost of this service to begin with. What on earth would make a driver think that I'd book over 8 hours of service and let him leave after only 2 hours of service? On the bus we booked, the driver/front seat is separated with a partition from the rest of the limo. Well, instead of providing a private event for the wedding party, we felt as though the partition served as a private barrier so that the driver and security didn't have to interact with us. We'd have to knock on the partition to get assistance with how to operate the radio and turn off the lights (which, by the way, ruined some of my photos). The driver had no idea how to operate these controls. How embarrassing. The security guard was an absolute joke. This man and the driver were clearly baked and high as kites as they drove myself, my closest friends and family around the city of Chicago on a busy traffic night. One of the two of them managed to leave their seat to watch everyone depart the bus, but that was about it. No assistance to anyone, let alone girls in heels, entering and exiting the bus. I guess I don't think that has to be a requirement, but I think it'd be a professional courtesy. Everywhere we went we had the blinds down but the routes these guys took were insane. I intentionally planned my wedding logistics all within a mile of each other to cut down on travel time. These guys took the LONG way every time. I couldn't believe how 5-minute drives managed to take 20-30 minutes. I know there was traffic, but there weren't road closures until much later that evening, which I had planned for - why didn't they? These are supposed to be professional drivers who are experienced in this type of logistic. I'm sorry to say, even that is not all. We booked a separate shuttle bus for the end of the night, 12am-2am, to shuttle guests safely to their hotel after a night of drinking at our reception venue. I'm not sure how this happened, but somehow the same limo bus arrived for pickup instead of the booked shuttle bus. I don't recall seeing the driver's face, so I don't know if it was the same drivers as the earlier part of the day. I don't know if the bus was on time because I wasn’t leaving right at 12pm, but after taking the first round of guests from the reception to the hotel, the driver decided that was a good time to go home and go to bed. I'm not kidding!! By the time I was leaving, there was no bus to be found. I had a friend call the phone number for the driver. The driver was the one who said he literally went home because there were only a few people on the first ride, so he thought he was done so he went home for the night. My friend said "no, you need to be doing shuttle service and more than half of the wedding guests are still waiting for rides." The driver groaned and eventually showed up for one last shuttle. This was around 1:30am. Several of my guests had to purchase Uber rides, which were surging at the time, of course. I was so upset to hear this. These men smelled of marijuana and I don’t feel we were safe; however, I was not about to further ruin my groups’ logistics for the day by making a big deal of it on my wedding day or risk them intentionally sabotaging future logistics of our day. I allowed a lot of time to cool down about this before posting to allow M&M time to rectify the situation in any way. They responded to confirm receipt of my email, but they did nothing to make this right. No disciplinary action for the drivers, no refund/credits, a half-baked (no pun intended) email apology, at best. The transportation was thankfully the only thing that went wrong with my wedding, but I put so much time and thought into the logistics. The issues with the transportation were the talk of the next day instead of how amazing everything else was, which was a disappointment. I'm frustrated because I didn’t forget to send M&M my schedule. In hindsight, I should have printed the schedule to give to the driver on the day of, but I didn’t feel that was necessary given that I had sent my detailed schedule 3 weeks in advance. I hope this terrible experience will help steer other brides far away from hiring M&M. Or at least serve as a helpful tip on how to handle them if you do. Always print a schedule!

Cesar Bonilla
11/9/19
reviews

1 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	1.0 out of 5
Professionalism:	1.0 out of 5

Value for Cost:	1.0 out of 5
Flexibility:	1.0 out of 5

Limo was late by 10 minutes to pick up from the hotel. In addition, when the limo finally arrived, the drive still had to clean up the bottles that were left from the previous trip. In turn, the church ceremony was delayed and started 30 minutes late. In addition, we wanted to go to Chicago but were never told that we needed a security guard on board in order to drink and go to the city. We were told of this the night before and did not get a chance to go to Chicago and instead stayed in the suburbs which was our second option.

Yee-Ling
9/7/19
reviews

1 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	1.0 out of 5
Professionalism:	1.0 out of 5

Value for Cost:	1.0 out of 5
Flexibility:	1.0 out of 5

Never use this transportation company. Seriously. We used M&M for our Friday rehearsal and Saturday post-reception transportation. To summarize, they royally f'ed up both evenings for us. Friday: The driver was almost AN HOUR late in picking us up for the rehearsal. They were never clear about what the true ETA was, so we just kept waiting and waiting. Apparently traffic was the issue but I'm sorry, you're a transportation company and it's Friday afternoon in downtown Chicago. Clearly someone did not plan very well and got stuck. Then, one of the managers called me and actually got sassy. Tried to tell me it was traffic and did not once apologize or take any blame. I told him I frankly did not care what happened prior to that point, but needed to know what they were going to do about it and when the driver was really arriving. He huffed and puffed and handed the phone over to a woman who was much more calm and capable. We ended up having to rush the rehearsal, and arrived at ou... Read morer rehearsal dinner 30 minutes late. Thank goodness there was a bar at the hotel. Saturday: We contracted for two buses/drivers to take guests between Adler and Blackstone, as well as Adler and our after party bar location. First bus shows up at 10:30PM, on time, great. Second bus shows up after that and is supposed to stay with us until 3AM for the last run from the bar to the hotel. First bus ended up doing his job.... AND the second bus's job because that second bus driver decided to do one run and go home. Like WTF??? My groom, a few guests, and I were the last ones to leave the reception and were left there for almost an hour after the reception ended. Thankfully the first bus stuck around and drove longer than he was contracted to (thank you Ken), but it is completely unacceptable for the second driver to not carry out her duties, especially on someone's wedding night! Like, who is M&M hiring over there? Needless to say, we were super late to our own after party and people had already left. This is time we can never have back and memories not made because M&M sucks. After the disastrous wedding weekend with M&M services, our planner reached out to them to get a resolution. We agreed that a full refund of all 3 buses from the weekend would be the right thing to do, and for us to not have any hard feelings. Apparently the owner was on vacation and it took over a week to hear back from them. Freddy was our main point of contact (and likely the same person who sassed me on the phone Friday night after his driver took almost an hour to get to us), and they agreed to refund us for 2 of the 3 buses. The rationale was that the third bus driver did his job and they couldn't provide a refund because the services were rendered. To me, this is the biggest customer service cop out ever. The fact this company screwed up BOTH nights that we used their services, on our WEDDING WEEKEND, but wouldn't be willing to just say - we are so sorry, let us comp you for all the undue stress and mishaps on our part - is really sad. When something like this happens, I feel like you should look at the entire experience and not just pick apart what went right. Sadly, they are clearly more about making money (and probably taking it from the drivers than their own profit) than maintaining a good reputation. I hope their decision to keep $375 was worth the thousands of dollars they will lose down the road, because they simply do not care about their customers.

Jeyze
7/18/19
reviews

1 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	1.0 out of 5
Professionalism:	1.0 out of 5

Value for Cost:	1.0 out of 5
Flexibility:	1.0 out of 5

I did a job for this M&M Limousine, and I asked for my trip fee, but they refused to pay me.

Lauren
10/12/19
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

M&M ended up being a great choice for our wedding day. We needed to hire 2 party buses, one for our bridal party and one to shuttle our wedding guests from the hotel to the reception. Our options were also limited because we were crossing the Indiana/Illinois border and that apparently requires a special license. We quickly found out that licence was hard to come by and then we found M&M Limo. We were nervous because there are quite a few negative reviews out there, but they ended up being a great choice for our day! The buses showed up on time (and even a tad early!) and the drivers were so kind and friendly! The buses were clean and we could plug in our own music. We could also have alcohol on the buses, but note that if you rent within Chicago city limits, that's when you'd need the security guard. All around a great choice for us and couldn't have been happier with our experience!

Eric Gaylord
9/21/19
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

We wanted a party bus from ceremony to reception. Most trolley and bus places had 3 or 4 hour minimums for crazy prices, and we feared we'd have to just scrap the idea. M&M was flexible with us on timing and pricing was within reason. Also, the limo bus is fun because you are seated on the perimeter facing each other. I think we got the larger bus, and that was good because the quoted max. capacity would've been ambitious. I think we could have fit ~28 comfortably. They arrived on time.

Elizabeth Walsh
9/7/19
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

We hired M&M to drive the bridal party around for pre-ceremony photos and also for transportation to the venue. We hired the 28-person limo bus and it was so nice and roomy. Our driver was on time, fun and made all the requested stops seamless and stress free. Highly recommend M&M

Yannick
7/27/19
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

Our limo driver showed up nice and early for our big wedding day. We had about 18 guests that fit nicely into the white SUV limo. It was a smooth ride all the way to the venue. Would definitely use M&M Limo again.

Kathi Clarke
6/18/19
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

I read a lot of horror stories about day of wedding transportation. We had no issues at all with M and M. The vehicles were on time, clean and the drivers were great.

Maurice Brown
6/9/19
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

Very Professional transportation company. Prompt and on time! Courteous drivers and flexible. Modern fleet which are kept clean. Will recommend again

Jennifer
5/10/19
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

I highly recommend this company. Not only for a wedding! Their transportation is beautiful and extremely clean. Our driver was awesome and patient with my large crew on my wedding day. Thanks for a great experience guys!!

Nikki K
11/3/18
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

M&M provided a large, comfortable, very clean, beautifully decorated coach bus to transport Bridal Party of 30 people for pictures and also after reception for transport back and forth from venue to hotel. Very professional, prompt, and accommodating for all. Highly recommend!!

Alexandra
9/29/18
reviews

5 out of 5

Quality of Service:	5.0 out of 5
Responsiveness:	5.0 out of 5
Professionalism:	5.0 out of 5

Value for Cost:	5.0 out of 5
Flexibility:	5.0 out of 5

They provided transportation for us with a very logistically complicated travel itenerary and they were great!

Kevin
10/12/19
reviews

3 out of 5

Quality of Service:	3.0 out of 5
Responsiveness:	2.0 out of 5
Professionalism:	3.0 out of 5

Value for Cost:	3.0 out of 5
Flexibility:	4.0 out of 5

We used M&M for our October 2019 wedding. We had four reservations for the big day. We had an SUV for two hours before the ceremony for us & the photographer/videographer; a 32 passenger bus point-to-point for our guests before the ceremony; an SUV point-to-point after the ceremony for us; and a 32 passenger bus point-to-point for our guests after the ceremony. The booking process was super easy, all done online. M&M provided detailed email confirmations. The SUV before hand was approximately 10 minutes late. This was not a huge deal, as we understand Chicago traffic & the difficulty finding us in front of the hotel. Also the driver was super nice! However, at that time, I confirmed with someone that sounded like a dispatcher that the bus would be on time and exactly where the pickup was. The dispatcher looked up the GPS & confirmed the bus was on schedule. The bus was 30 min. late. As a result, I had to take time out of my wedding photos to call guests, call dispatch, & ... Read more

Melissa
10/19/18
reviews

1.4 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	0.5 out of 5
Professionalism:	2.0 out of 5

Value for Cost:	3.0 out of 5
Flexibility:	0.5 out of 5

First of all, let me start by saying I did NOT book with M&M and here is why. I reached out to them for a quote for JUST bride & groom transportation. I did not need a package for the whole bridal party, guest transport, etc. I specified JUST the two of us. They responded quickly, and with a very reasonable quote. This was the first company to actually give me a quote for what I wanted, so I thought I had found a winner. UNFORTUNATELY, when I didn't book after about 8 hours (sorry, I had to work) the rep emailed me again to ask me if I was still interested. I explained I was working doubles and would get back to her in the next day or so. Well, I did. I said I was ready to book if the offer was still available. She never responded. I reached out again to confirm that she got my message - and again, no response. I tried a third time. Still nothing. Finally, I said that if I didn't hear from someone in their office by 5pm (about 2 weeks after the initial quote was given) I ... Read more

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M&M Limousine and Bus Service

60 Reviews

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