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Jewelry in Burlington,
(877) 845-6647
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4.7 out of 5
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  • 70 Reviews


    Ashley Murray

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    1 out of 5
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  • My fiance bought a ring for me here and sent quite a bit. While he still had it waiting to propose, the stone fell out! I hadn't even worn it yet! When he called to try to get this fixed, they basically told him tough luck! Awful company, overpriced, and the worst customer service I have ever heard of.

    responded with the following comments.

    Hi Ashley, Thank you for taking the time to leave a review. This circumstance sounds very atypical as we hold customer service to a very high standard. I'd love the opportunity to look further into your experience and have the chance to connect on the phone. Can you please email me the name of the purchaser so I may take a look at the ring details as well as your contact information so we can discuss your experience on the phone? [email protected] com I look forward to resolving this and having the chance to discuss this more personally. - Shari

    Liza Browning-Wellman

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    5 out of 5
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  • We first discovered Long's on a whim when beginning to look for wedding bands. Our first visit, we were alerted to their Wedding Band weekend. I was able to pick my band out and have the specifications ready to go for the event. When we arrived for the event we were paired with Sue, who is based in their Braintree store. She made everything about our experience amazing. So much so, that my husband and I have been back a few times to visit, get my rings cleaned and checked out by Sue because we know that we are in good hands. I cannot recommend Long's enough!

    Katie

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    5 out of 5
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  • My engagement ring and both of our wedding bands came from Long's in Nashua, NH. We shopped for bands in the burlington, MA location in August when they had their big wedding band extravaganza. They let us order that night and pick up in Nashua to avoid sales tax. My stone came loose about 4 months into our engagement and they fixed it no problem.

    responded with the following comments.

    Thank you for leaving a review, Katie! Congratulations on this happy time in your life! Come visit soon and we can steam your ring!

    Jenny

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    5 out of 5
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  • We purchased the engagement ring as well as our wedding bands from Long's Jewelers. We were able to attend one of their semi-annual "wedding band weekends" at the Burlington location and saved a great deal on the wedding bands. We were also able to enter contests and drawings for various gifts. The engagement ring was purchased at their Nashua, NH location, and has been repaired there once, and was cleaned just before the wedding. Everyone we have dealt with at Long's has been exceptional.

    Erika

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    5 out of 5
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  • My husband and I have been working with Longs now for ~3 years. We primarily go to the Peabody location as we love working with Christina. We initially went to Longs just to get some ideas on engagement rings, and then my husband worked with them on a custom engagement ring. We have gone back time and time again for all of our other wedding needs including both of our wedding bands, and other wedding jewelry. We are so happy with how professional, and responsive all of the staff are, and the quality of our pieces are impeccable. We will definitely be back for all future jewelry needs.

    Kathryn

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    5 out of 5
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  • Long's has great quality jewelry and superb customer service. We got my engagement ring and both our wedding rings here, and would recommend Long's to everyone. They made us feel so welcome and were always very pleasant. Between our two purchases, we ended up dealing with the same manager twice, and he actually sent us a handwritten card thanking us for choosing Long's. It made quite an impression, and I will always go to Long's for my jewelry now.

    Sarah

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    5 out of 5
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  • Delightful to work with and a great selection. We actually found my engagement ring among their estate collection and we were thrilled with the value and the quality. Their service is speedy and friendly and the staff were very adept. Would recommend them to anyone looking for a quality piece at a reasonable price.

    Aurora

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    5 out of 5
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  • We went to Long's to get my husband's wedding band. In researching men's bands, I wasn't really finding anything that both of us liked. All of it seemed the same and I wanted something that was both different and simple. We went to Long's jewelry show in March because I knew we would find what we had been searching for. I am so happy we went, because Longs has a huge selection of men's bands from different designers, styles, materials, etc. We were able to find a ring that matched what we had envisioned along with a few other styles that we were surprised we liked. Seriously, go check them out!

    Sarina

    reviews
    5 out of 5
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  • My fiancé bought my engagement ring from Long's right before their wedding band event in August and we couldn't be happier with it! The ring is gorgeous and we got an AMAZING deal because of the event! We went together to pick out the style I wanted. We had to order the ring from the designer and took about a month to come in. When my fiancé finally proposed I noticed the center diamond was crooked in the halo setting, so I took it back. I know I can be a little OCD with these things, but Judd completely understood and made sure it would be perfect. They resized the ring to fit my finger better and had the diamond fixed within two days! Everyone who works there is so helpful and professional. They really want all of their customers to be educated and happy. We will be back to get our wedding bands during one of their next events! Thank you again!

    katelyn

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    5 out of 5
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  • My fiancee bought my engagement ring from Long's Jewelers and I couldn't be more happy with his choice. He worked closely with Tiffany to find me the perfect ring for my lifestyle since I work in a lab and have to wear gloves a lot for work. Long's Jewelers also quickly resized my ring when it was too small. I cannot wait to purchase our wedding bands from long's!

    responded with the following comments.

    Thanks so much for your review of Long's! We are so happy your fiancee had a great experience in our store and that you love your engagement ring. Be on the look out for details about our annual Wedding Band Weekend in March. Best of luck with your wedding planning!

    User5202387

    reviews
    5 out of 5
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  • Long's has been nothing but professional, efficient, and easy to work with. My engagement ring was custom made by my fiancé and we will absolutely be coming back here for our wedding bands!!

    User5378221

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    5 out of 5
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  • My fiance bought my engagement ring from Long's and it was absolutely perfect and beautiful! We had one concern with one of the diamonds on the band so we brought it in and they fixed it within an hour and half. Wonderful staff, great service, and gorgeous jewelry. We will be definitely buying our wedding bands from Long's.

    responded with the following comments.

    Thanks so much for your review of Long's! We are so happy you had a great experience in our store and love your engagement ring. Be on the look out for details about our annual Wedding Band Weekend in March. Best of luck with your wedding planning!

    Krista

    reviews
    5 out of 5
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  • My fiancé and I attended the Long's Jewelers "Wedding Band Weekend". We did not plan on purchasing but we did! Our order came in at the projected time and the bands a beautiful!

    Sydnei

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    4.7 out of 5
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  • I attended the big Summer Wedding band weekend event at Long's in Burlington with my fiance. We went in hoping to enter some raffles and get some band ideas. We ended up finding a wedding band for me that we both really liked. Matt was extremely helpful and low pressure in his sales. He even offered to try and work out a deposit that worked with us financially and we could pay the rest when we picked up the ring a few months later (it was a custom order.) Overall, I would definitely recommend the event and the store to anyone looking to purchase jewelry.

    User4530829

    reviews
    4.6 out of 5
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  • My fiancé bought my engagement ring from Long's and from the start, we felt like we were the only couple they were working with! They sent us a congratulations card, and engravable metal luggage tags as a thank you/congrats gift. I also stopped in a few times to have my ring cleaned and they always are nice and seem excited to help me (silly, I know, but I feel like I could be bothering them but they nevwe act that way!) We returned a few months later for their Wedding Band special event and although we didn't know if we were going to order our rings at this event, we ended up doing so! We found a Long's employee who walked us around to a few designers that were in our price range and I swear, she worked her magic to get the price of my wedding band down because it was a lot less than I anticipated paying and was quoted by designers prior to finding this employee to help show us our options.
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