Find Local Wedding Vendors

Discover and connect with wedding vendors that share your taste and your budget. With trusted reviews, you can rest easy that your wedding day will be as beautiful as you envisioned.

Transportation in Westminster, MD,
18005832233
Overall Rating
4.7 out of 5
Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • 102 Reviews


    Jackie

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • We were all very impressed by the quality of the service and the beauty of the vehicle provided by Lasting Impressions. We used the 20-passenger white Escalade... gorgeous!!!! The driver was phenomenal and truly took care of us. I have never had a more pleasurable ride in any limo, ever. I would recommend this company to anyone. Thank you!

    A

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Helpful, prompt, affordable, and extremely nice. Those are just a few adjectives I would state about our experience with this company.

    responded with the following comments.

    Thank you for your kind words. We are very happy to hear you were pleased with our service; that is what we strive for and it means everything to us to know that you were satisfied. Congratulations on your marriage!

    Emily

    reviews
    5 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Lasting Impressions made my ceremony! They were the best! This husband/wife team is excellent! We all had the best time-my guests are still talking about my DJ!!! Ron was so much fun and Kim was on time with every song..she played the best mix of music. We got to choose everything but she incorporated some tunes we hadn't expected and it was perfect! Ron is the entertainer..he and our wedding party and even some of our guests did these crazy dances and there was Elvis(one of our groomsmen), James Brown(another groomsmen), and then the whole wedding party did the YMCA--you might think its corny...but a few drinks deep and trust me it was an unforgettable experience! HUGE added bonus---you get the limo of your choice(yup they do that too!) for 3 hours on the big day...we got the Chrysler 3...ver hot!!! I can't rave about Kim and Ron they are the best. We used their limo service for the bachelor parties too!!

    Jessica

    reviews
    4 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Ron, the owner was always a pleasure to speak & meet with. However, the driver for our Vow Renewal was not so impressive. We were a little dissapointed that he carried an attitude with him the entire day & came across a little inhuman. Regardless, we gave the guy a 20% tip, but he made sure we saw that he was not pleased. Our vintage '47 Rolls Royce was perfect! I would still, definitely recommend Lasting Impressions, my ratings go to the company as a whole, we just wish we had a more pleasant driver.

    responded with the following comments.

    When we read this review, we were mortified, even though we still got a 5.0 rating. Using the word “inhuman”, our driver Mark, inhuman? We couldn’t believe it. Mark has been with us for almost 3 years and we always get compliments on him. Just last week he did a bachelor party and the purchaser raved about him. He even requested him for the rehearsal dinner and wedding this week. We pulled the contract and called the complainant to get more details. As soon as we asked what exactly happened, she said, “Oh, he was just inpersonable and didn’t smile much, but he did his job (red carpet, toast, assisted her, etc.). This is a lot different than someone being “inhuman”. She added that he didn’t seem happy when the photographer asked him to move the Rolls. We asked Mark about that and he said he had just setup everything, toasting glasses, champagne magnum, rolled out the red carpet, displayed the “Congratulations” sign, etc. and then the photographer asked him to move, so he had to take everything down and re-setup. Mark never said anything negative and did what was asked. Addressing the comment about the tip, it is written that he was given a 20% tip, which is not true. If you add in the extra hour and tip based on the pre-discounted rate (we gave a military discount), the tip was actually 12%, which is almost ½ of what the customary tip should have been. Anyone can write anything about a company without thinking twice. This is our reputation, so we wanted to set the record straight. We want every job to be perfect, so when anything negative happens, we want to know all of the details by both parties and try to get closest to the truth. We work with our drivers throughout the years, training them in customer service. We look at their track record and check up on them constantly to ensure they are providing the best service possible. So when we do get a complaint, we want to make sure it’s based on facts and not exaggerated. We don’t understand why she came off so hard on Mark. I don’t want to say that it didn’t bother her, because obviously it did, but I think what was written was a bit extreme.

    Rosalind

    reviews
    4.6 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • Great, I did my limo and dj service through this company. Limo prices were a little expensive but dj services were a steal. Music was a little loud during dinner, but my guests had a blast with all of the custom skits, music, lighting, etc.

    Renee

    reviews
    1.2 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • I would not recommend this company. I was very upset because I booked them a year in advance and called 3 months before my wedding to see if the bill was paid in full and they said I was. But 2 days before my wedding they said after I had to call them to confirm again that I owed another $600. The contract was split into 2 so it made it confusing. Then the day of the wedding when my father gave the limo driver a tip she said that "This is not enough and it is stated in the contract that we owe 20%. We gave her everything we had in our wallets. It ruined my wedding night. I read the contract and it states $0.00 gratuity and (20% is customary). I called and the owner and he gave me a hard time and would not let me speak and told me the driver had 3 children to support and would not get paid without my tip. I read other responses about the tip on this website. I don't think it is fair that the most important day of your life you have to argue about money. The owner had no comp... Read more

    responded with the following comments.

    AS OF SEPTEMBER 2009, WE NOW CHARGE THE TIP OF FRONT BECAUSE OF SITUATIONS LIKE THIS.ORIGINAL RESPONSE -We keep a tight rein on our driver's conduct and thoroughly investigate any complaint. This complaint is laden with false statements. When serving the public, sometimes you come across people that lie and distort everything; this is one such case.

    This customer needed a large vehicle before the ceremony and after the reception, so to SAVE HER MONEY instead of making her pay for the entire time, we made 2 contracts for 3 hours each (our minimum rental).

    Her first FALSE statement is that we told her everything was paid in full; this is not true. We told her the first contract was paid, but the second one was still showing a balance. SHE thought her father had sent in that balance, but after contacting him, she found out that he did not, so she had to pay, which had nothing to do with us.

    Her second FALSE statement, that she keeps changing, is that my driver demanded money. She first said that my driver refused to move the vehicle unless she got 20% and that she had 19 witnesses to this. Because we were concerned, we brought in our driver to have a conference call with her. We questioned her about this and she didn�t say anything. In this review she then states that my driver said, �This is not enough and it is stated in the contract that we owe 20%". If this were true, we would just have charged the tip up front. Our gratuity system is setup so our drivers have more incentive to service our customers instead of someone who is getting tipped up front. Most companies charge the tip up front, then pay their drivers an hourly wage. We advise our customers several times in advance about the tip. We don't say that they have to tip 20%, but that is customary because a lot of people ask us what a normal tip would be. In another place that she posted a complaint, she stated that her father gave my driver $200 up front; that is untrue, he gave her $120, which is a little more than 7%. If he would have given her $200, that would have been 12% and my driver would not have said anything. We are VERY STRICT on the wording our drivers are allowed to use and if they get close to 15%, they are not allowed to say anything. My driver has been with us for 6.5 years and knows that she would be immediately fired if she demanded 20%. In the other complaint, she also stated "I feel the gratuity should be included in the final bill." Well then why didn't she just take care of it up front? If she would have taken the initiative to setup a reasonable tip, and not left it up to her father (that was uninformed was a normal tip was), like she did about paying the balance, this would have never taken place.

    Her third FALSE statement is that the owner gave her a hard time and would not let her speak. Again, when she initially complained, we did as always, investigate every complaint seriously. The conference call was conducted in a very respectful and professional manner. We let her make her statements and then the driver made hers, rebutting every false statement.

    This woman NEVER complained about the service or the vehicle, this was all about the tip.

    We have been in business since 1995 and run a reputable, professional company. We�ve worked years to reach this level of professionalism, excellence and impeccable customer service. We pride ourselves in being one of few operators that run a legitimate, legal business. We are certified by the Maryland Public Service Commission (#2370) for Maryland intrastate commerce, we are certified by the Pennsylvania Public Utility Commission (# A-00121506) for Pennsylvania intrastate commerce, and certified by the United States Department of Transportation (#1374014+MC# 524900) for interstate commerce. All of our drivers are drug and alcohol tested pre-employment and CDLs randomly, among other situations (suspicious behavior, leave of absence, etc.). They have background checks, are fingerprinted and have a clean driving record annually. Our vehicles are inspected twice a year and we carry commercial insurance under D.O.T.'s guidelines. Unlike most of our competitors, we don't lie about the years, size or ownership of our vehicles. We provide extraordinary customer service and do extra things that no limousine service does. These accusations are TOTALLY false and very upsetting.

    Amanda

    reviews
    4.7 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • I loved riding in the Bentley on my wedding day! It was a great day for a ride through the country. The service from Lasting Impressions was great and I would recommend them to anyone looking for transportation on their wedding day. I didn't think I'd have to think about this at all, but the driver did not take the route I was expecting. I had driven from the church to the reception site several times prior to the wedding and always taken the shortest route which had some sights along the way I was hoping to enjoy that day. The driver, who was very nice, I believe his name was Charlie, instead took the long way. To his credit, I guess he thought we'd want to spend more time in the antique car, but it set us back in our expected arrival time to the reception. It may have set us back only 10 minutes total in our timeline for photos and introductions, but I wish the company could have checked with us in advance about the route the driver planned so we could have adjusted our schedule i... Read more

    Colleen

    reviews
    3.8 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • I had a hard time finding a classic car, but Lasting Impressions had exactly what I wanted. My only problem with them is that the quoted cost is only for the car and then the owner tells you the drivers work on tips only. The day-of my parents gave the best man cash for the tip. When the driver dropped us at the reception site he told us he expects 20% and so the tip was not enough and we owed him more money. This was not something I wanted to think about walking into my reception, especially since neither of us had money with us! I think Lasting Impressions would be better to charge a little more and pay their drivers so that the tip really is what it should be: thanks for a job well done. The car was beautiful; just what I wanted. And the driver was a very nice guy.

    responded with the following comments.

    AS OF SEPTEMBER 2009, WE NOW CHARGE THE TIP UP FRONT TO AVOID SITUATIONS LIKE THIS.ORIGINAL RESPONSE - First, congratulations and thank you for choosing Lasting Impressions. We are pleased to hear that you were happy with our vehicle and driver. However, we were surprised and disturbed to read the statement you made about how the driver handled the tip. Looking at our database, we were able to tell which job and driver it was.

    Let me point out a few things: When we setup our company, we decided not to charge the tip up front like most companies do, which then pay their drivers an hourly wage and they never get the actual tip that had been charged; the company keeps it. We feel it�s human nature to work harder and do your best if you are working for a tip and we want our drivers to do just that. Have you ever paid a tip up front, then get horrible service? We don�t want that to happen. No other company provides the service we do. We know this because we have been in the limousine industry for almost 14 years. Our drivers roll out the red carpet at each and every stop, assist you with your train until you proceed down the aisle, attach wedding bells to the vehicle, have bottled water, sodas, ice, glassware, emergency sewing kit (and will sew), tic tacs, n/a champagne toast, chilled champagne glasses, �Almost Married�,� Just Married� and �Congratulations� signs. These are all the things the driver does. It also took him 1.5 hours to get to your pickup, 1 hour back, then clean up, in addition to the 3 hour job.

    The problem was that you left the task of tipping the driver up to your parents, who then gave it to the best man. Obviously they were never informed what an appropriate tip was. We tell our clients three times that a customary tip is 20% (initial inquiry, when the job is booked and when we reconfirm). We tell our drivers that if they don�t get tipped CLOSE TO 15%, then they can say the following verbatim: �I know they explained to you that we work exclusively off of tips and we do appreciate everything we receive, but this is a 10% tip and a customary tip is 20%.� A driver would never say that he �expects 20% or that it �has to be 20%�. They know that if they would ever say anything like that, they would be immediately fired. The driver that serviced you has been with us for over 3 years and is one of our top 3 drivers (out of 20). He used to own a business, has 2 children is an extremely respectable person with good character. He would never say that he expected 20%.

    This review really did upset up because your statement about the driver�s statement was untrue and the situation was unfair, because it was left up to other people who were never informed what a normal tip is. It not only made you uncomfortable, but put the driver in an awkward situation. Our drivers are thoroughly and extensively trained to service our customers. All their asking for is normal compensation. In the scope of things, their tip is a drop in the bucket compared to how much is spent on everything else.

    Cathlyn

    reviews
    3.8 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • I was thrilled to find a vendor with a Princess Rolls Royce with an affordable price at the last minute. Their driver was very nice and they were on time. We loved the Rolls Royce. To see pictures and all our wedding details check out our website at http://enokidawedding.weddingannouncer.com/

    responded with the following comments.

    Thank you for letting us serve you and congratulations. It sounds like everything met your expectations and you seemed to be pleased; however, we only got a rating of 3 out of 5. Was there anything we could have done better?

    Colleen

    reviews
    4.1 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • We rented a limo and the Rolls. The limo first picked up the guys, took them to the Washington Monument for pictures, dropped them off at The Belvedere, and then came to the hotel to pick the girls up. The Rolls just came to the hotel to pick-up my parents and me. My mother kept complaining because the Rolls was hot, but it was August, so that didn't bother me too much. What did irritate me was the driver of the Rolls. Our photographer rode in the limo with the girls, and told the Rolls where he needed to go. Well, we drove passed the limo, and even though I kept telling him to stop he kept driving. He finally parked about 5 blocks away (downhill) from where everyone else is. While that might not seem far, it wasn't to easy to walk down to everyone else in heels, and a wedding gown with the train. To top things off, when I stepped out of the Rolls the driver stepped on my train. It was only 1 of 2 times that day that I really got testy...the only good thing was that our ph... Read more

    responded with the following comments.

    First, we are sorry to hear that your experience with our company was not 100% satisfactory. We take every complaint seriously because we realize this was an once-in-a-lifetime event and you cannot go back and experience the moment again. I wish we would have known about this early so we could have dealt with your concerns in a timely fashion. Let us address each subject: After speaking to my driver, he said the photographer advised him that everyone was going to the Peabody Institute. When you asked him to stop, he could not because of traffic; our first obligation is safety. Once he found a place to safely pull over, he said he was going to turn around and drive you back to where everyone was; you refused and decided to walk. As one of Lasting Impressions’ owners, my biggest concern was, did he offer to take you where you wanted to go, and then park the vehicle? He did, and because you decided to walk, your decision put you in an uncomfortable situation. I also asked him about stepping on your train, he said he was unaware that he did, and if he did, he apologizes. As far as the vehicle being hot, because it was a hot day in August, in Baltimore, driving in a black vehicle, in traffic instead of on the highway, the A/C in these classic vehicles can only perform as well as the conditions that present themselves. These conditions were all not favorable. Again, we are very sorry that there was a miscommunication and we would like to offer you, on your anniversary, a free hour of limousine service. Contact our office when you would like to arrange this.

    Jen

    reviews
    4.4 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • The vintage car we rented was awesome! Everyone loved it, including us! Only downside was that it was supposed to have air conditioning but it certainly didn't feel like it what so ever. Our wedding day was VERY hot - 90+ degress and the broken airconditioning made it truly uncomfortable on the 45 min ride to our reception site. My husband and I LITERALLY had sweat dripping down the sides of our faces. We used almost the entire box of kleenex in the back of the car to mop up our sweat. Great company though! Nice driver too. Just double check the air conditioning is WORKING when you rent the car - not just that it HAS a/c.

    responded with the following comments.

    Thank you for letting us serve you. Thank you for the kind words. I am sorry to hear that it wasn't cool enough in the vehicle. We do try our best to maintain our vehicles amenities. However, you have to take into account the temperature, which you even stated was 90+degrees, the vehicle was a dark color, which heats up easier, if you are in heavy traffic and the vehicle is not moving, the A/C doesn’t perform as well as when you are on the highway, when you’re nervous and/or excited, people tend to sweat more and classic vehicles are not going to perform like modern vehicles. Congratulations and have a happy, healthy 2008!
    1 5 6 7

    Find Amazing Vendors
    render_sticky_availability_button