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Transportation in Westminster, MD,
18005832233
Overall Rating
4.7 out of 5
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  • 102 Reviews


    User5391331

    reviews
    1.7 out of 5
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  • My mom and I reserved a 14 passenger limo from Lasting Impressions for my wedding in mid August. The managers of Lasting Impressions is a husband wife team who were very personable over the phone and email when reserving the limo. They are very passionate about the cars, which comes across when talking (so just FYI, don't try to make a quick call), but we liked that they cared about their company. On the day of the wedding, the driver was very kind and prompt. However, he was not prepared with directions for how to travel from each location. However, this wasn't that big of a deal for us. The bigger deal is that the air conditioning barely worked at all in the car. There were 12 of us driving in the 14 passenger car and we were SO HOT. All we wanted to do was just get out of the car--and it was in the 90s on the day of the wedding. We were obviously disappointed with this, so my mom called the company after the wedding. My mom is the nicest person I know, and explained to the manager t... Read more

    Alisha

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    4.7 out of 5
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  • Lasting impressions did a great job. They were punctual and professional and our driver even made sure the train of my dress was laid out right before I walked down the aisle! My Only complaint is that they had our wedding scheduled back to back with another event with not enough time in between and we felt rushed taking pictures after the ceremony because they had to get us to the reception and leave asap to get to the other event. Besides that, everything was great and I would recommend their services.

    responded with the following comments.

    First, I'm sorry it took me so long to respond to your review. Secondly, thank you for taking the time send this in. We are so glad to hear that you were pleased with our driver and our service. Our team works very hard to make sure everything is perfect so it's great to know that we were successful. We're sorry that you felt rushed. That day was very busy and you had one of our most popular limos, so we had to stay within your contract's time frame and could not extend it because it was booked for another event. Thanks again for letting us serve you!

    Gregory

    reviews
    5 out of 5
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  • The 1947 Rolls Royce was fantastic. My daughter and I felt so special going to the wedding. The driver, Jan was so polite and professional. He helped my daughter with her train getting in and out of the car and also in the church getting ready to go down the aisle. Thank you so much for your attentiveness to detail.

    responded with the following comments.

    Thank you so much for taking the time out to let us know of your positive experience. We treasure this feedback. We know this was a once-in-a-lifetime event and thank you for letting us serve you during it. We're so glad you and your daughter were happy with everything. We will make sure our entire staff gets a copy of this. Thanks again!

    Rachel

    reviews
    5 out of 5
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  • It was an absolute pleasure to work with Lasting Impressions. The driver was absolutely wonderful and completely prepared for everything! He had water, an umbrella, and sparkling cider for us after the ceremony. It was perfect and the car was amazing!! (we got the Lincoln!) I would definitely recommend!!

    responded with the following comments.

    I am so sorry it took me so long to respond to you; just crazy, busy. Well we are so glad to hear that you were please with our service and our driver. We so appreciate you taking the time out to not only let us know of your experience, but to write this wonderful review. Thank you again and congratulations!

    Kelly

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    5 out of 5
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  • From the limo to the DJ's which happened to be the owners everything went wonderfully. The driver was such a great guy and on time...the owners are excellent at theirs profession...couldn't have had a better time

    responded with the following comments.

    Sorry for the delayed response Kelly. Thank you for your very kind words, it was OUR pleasure. What a beautiful ceremony and reception. We were honored to be there. We're so glad you were pleased with our service. You guys did a great job on the decorations. Congratulations to Megan and Donald!

    User4507656

    reviews
    5 out of 5
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  • I highly recommend this company. Prior to my son's wedding, I contacted & visited several limo companies for estimates. The other companies did not begin to compare to Lasting Impressions. The competitors limos were old, dirty, dinged up, and very wore inside. They looked like "prom or party" limos. Then I visited Lasting Impressions & met Ron, the owner. Boy, what a difference. His limos were clean & well maintained. It's obvious that Ron takes pride in his vehicles. I hired Lasting Impressions & they did not disappoint. Kim, the VP, was in constant contact with me. The week before the wedding, Kim & I spoke many times to go over any last minutes details about the pickup time & location. Which brings me to our driver "Barry" - all I can say is that the entire bridal party fell in love with "Barry" - Barry was at our beck and call. He provided water, tissues, Tic Tacs, helped with the flowers, carried tote bags into the church after the ceremony, etc. Barry did it a... Read more

    responded with the following comments.

    For some reason, there was a response to this WONDERFUL review that did not belong. I don't know how it got there. Anyway, THANK YOU for taking the time to let us know about your positive experience with our company. We so appreciate your business and we are so happy to hear that you were pleased with everything. Thanks again!

    User3736652

    reviews
    5 out of 5
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  • The Lasting Impressions Team was awesome! They arrived early and the driver was very friendly. I loved that they had almost married and just married signed on the back of the limo, also I loved how they gave us champagne on our ride to the reception. They were amazing through it all and I can not thank our driver enough for the amazing service we received!

    User4476784

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    5 out of 5
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  • I have never wanted to write a review like i want to write this one. This man knows what hes doing. We used an old car and the Chrysler 300 limo but they did not just drive the car he helped me walk he held my dress while we were outiside he helped me sit in the car so i looked pretty and not all poofed and squished they rolled out the red carpet they got great pictures and told us when to pose and they were some of the nicest people i have ever met. Let me be clear I didnt ask them to do anything but drive the car but they made me feel so special and like I had a butler. If you want high quality service for not high price and you want to deal with nice people who treat you like a queen on your wedding day then please chose this company !

    Koduah Creations Decor Planner/ Bride

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    5 out of 5
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  • David and I wanted to thank you and your staff for making our day perfect. The driver was very sweet, polite and so caring. As owners of Koduah Creations Decor for events we are definitely going to be working with your team for years to come. The driver JAN had a perfect soothing spirit to calm me and my mom down in the car right before we walked down the aisle. He even assisted in carrying and fluffing up my gown tail t before I hit the aisle runner! Now that is what I call attention to detail! This was money well spent. We never felt rushed. Driver was smiling and so sweet! One of the great moments we talk about all the time as family and friends! MONEY WELL SPENT YOU GET MORE VALUE FOR THE MONEY! LOVE THEM!!!!!!! NICE CAR TOO! Only surprise is you see the car and it’s much more beautiful than you imagined it to be. AND DID I SAY I LOVED THE DRIVER OMG!!!!

    responded with the following comments.

    We are just speechless! We have been in business since 1995 and this is one of the best reviews we’ve ever had. You were so explicit with such wonderful words, our hearts are full of joy!! Thank you so much for not only taking the time out to tell us of your experience, but being so thorough in relaying to us your happiness. Thank you, thank you, thank you for your kind words and your business. Congratulations!!

    ij

    reviews
    5 out of 5
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  • I don’t even know where to start with how amazing this limo service was! The company is family owned and very sweet! My driver was the absolute BEST! He was punctual and literally had everything a bride and groom could need! He even helped remind me to get my marriage license that I almost forgot at the hotel! I would definitely recommend this company and definitely recommend “Barry” as your limo driver! 100 stars for Lasting Impressions! Ij Idika (wedding May 24th 2014)

    responded with the following comments.

    Wow, this is music to our ears! We thank you so much for taking the time to write such a great review. We are so happy that you were pleased with our service and our driver Barry. We will make sure our entire staff, including Barry, gets a copy of this. Congratulations to you both and thank you for letting us serve you on your once-in-a-lifetime event!

    Rebecca

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    5 out of 5
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  • Lasting Impressions was wonderful to work with from start to finish! They had many vehicle options, and the owner, Ron Brooks, took great care in helping us choose. They rolled out the red carpet from the sidewalk to the vehicle, which was beautiful and roomy enough to accommodate the bride, 9 bridesmaids, and mothers. Due to the high winds in March, my veil flew off of my head as I was preparing to get in the limo before the wedding. I watched in horror as it flew away like a balloon, but my wonderful limo driver came to the rescue and RAN to save it! I am so grateful to him. All of our expectations were exceeded, and I would recommend Lasting Impressions to any future couple!

    responded with the following comments.

    Thank you so much for taking the time to send in this wonderful review. We are so glad that you were happy with our service and driver Larry. I'm glad he was able to rescue your veil too :) Well, congratulations and I will make sure our entire staff gets a copy of this.

    bradley

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    5 out of 5
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  • Wow! Never did I expect the service from our driver Barry that we received. Lets not forget we the most amazing Hummer Limo and on top of that the Barry took care of more than we ever expected. We were extremely pleased and very happy with our experience with Lasting Impressions. We will definitely use them for other occassions.

    responded with the following comments.

    Our hearts are smiling! Thank you for such a wonderful review and the compliments to our driver Barry and our limo that Ron spit shines before each job :) We are so happy that you were pleased with everything. As we said in our other reviews, we are honored that you chose us to serve you and are so grateful that we were able to met your needs. Thank you, thank you, thank you! As always, I will make sure our entire staff gets a copy of this, including Barry. Congratulations!!

    User3404833

    reviews
    5 out of 5
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  • Lasting Impressions was absolutely amazing. Our driver's name was Barry. I am terrible with names, but when they aren't named lasting impressions for nothing. Barry made us feel at home right away. He was so attentive to every detail and was always one step ahead. He was concerned that my dress didn't touch the ground and that the girls didn't have lint on their dresses. He had everything from mints to tissues to my husbands drink of choice. He also kept us right on schedule. I wish we could afford to hire them every day.

    responded with the following comments.

    Wow, what wonderful words of happiness! We are so happy that you were pleased with our driver and service; that just makes our day. We realize that your wedding was a once-in-a-lifetime event and we were honored that you picked us to serve you and are very thankful we met your expectations. I will make sure our entire staff gets a copy of this, including Barry. Thank you again and congratulations!

    Sarah

    reviews
    1.8 out of 5
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  • We would NOT recommend this service. Unfortunately, the driver showed up 15-20 minutes after the requested pickup time (so late, that we had already started loading bags into a family member's car so that they could take us to our hotel, and many of our guest had already left). Once he got there, he took his time getting the car set up (and had help from one of the groom's brothers), so that when we went to walk through the tunnel of bubbles our guests were blowing, we had to circle back multiple times. Given the fact that our driver was so late, we inconvenienced our other vendors because our guests were not cleared out of their way as they were trying to break down the wedding. Then, when we finally got into the car and were on our way he called his boss (or someone from the company called him-- I don't remember) and he said something along the lines of "it wasn't a problem, they weren't ready for me." My husband and I just looked at each other completely dumbfounded. Not only was it... Read more

    responded with the following comments.

    First, we would like to apologize for not meeting your expectations. We take seriously every job and are disappointed when our customers are not happy. Not that it will minimize your dissatisfaction, I would just like to briefly address a few points for accuracy and to explain our side: 1. Because we have GPS tracking, the vehicle was 11 minutes late, not 15-20. The REASON that he was late is because THERE WAS NO SIGN TO THE MAIN ENTRANCE. My driver left in plenty of time, but passed the facility 4 times. I called the facility and asked them about the signage and they said a drunk driver crashed into the sign, so there is no sign. It was also late at night and dark. 2. You said that when my driver called the office, he said in front of you that everything was ok because you weren't ready. He said when he arrived, he did not see either one of you, but saw a lot of flashes from cameras on the other side, so he assumed that you were still taking pictures. He wasn't trying to cover himself; he really didn't think there was a problem because he didn't think you were ready. 3. You said that once he got there, he took him time getting the car setup. He was setting up the sparkling cider toast and pulling out the congratulations sign and red carpet, as we said we would do. You also said that he even had help from one of the groom's brothers. I asked him about that and he said that the gentleman asked if he could put luggage in the trunk. It seems that you were making him out to be a bumbling, inept person, which he is not. 4. When your husband called the office, the first thing Ron did was apologize. He told him that the driver couldn't find the place, which is before we knew that there was no sign. We've been in business 20 years and as you can see on this site and others, we have mostly great reviews. Some things are out of our control and our chauffeurs try to meet those challenges with the utmost professionalism and expertise.

    Lindsay

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    4.5 out of 5
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  • If you are looking for a classic car this is the place to go. They have such a unique line of vehicles for all types of weddings. Our driver was beyond professional and helpful on the day of the wedding. We rented the classic Lincoln and were very satisfied with the whole experience.

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