Very friendly and professional! I really didn’t want to go dress shopping, but after getting there, they really made me comfortable and were very knowledgeable. I would DEFINITELY recommend them and my bridesmaids are looking forward to going back to get their dresses.
3.8 out of 5
Quality of Service:
3.0 out of 5
3.5 out of 5
3.5 out of 5
Value for Cost:
5.0 out of 5
4.0 out of 5
Mixed Feelings | Selecting my wedding gown was a wonderful experience . . . I had so much fun and Candice was very patience and helpful as we tried on a number of dresses that day! In addition to my wedding gown I purchased my veil, headpiece, bridesmaid dress, mother of bride dress and invitations from the shop. Everyone was friendly and got to know me, my mother and bridal party on a first name basis. Once my dress arrived things became difficult. I had to call to check on the status of my invitation proof, my veil and a pair of shoes for my bridesmaid. My veil did not arrive in time for my bridal portraits (it was ordered +15 weeks prior) but they did let me borrow one of the veils from the shop to use for my portraits. My bridesmaid’s shoes were ordered +12 weeks after the dress and shoes were paid for because they were waiting for the matron of honor to select her shoes so they could place the order at one time but my matron of honor was not purchasing her shoes from... Read more this shop. Having to make constant phone calls and multiple trips to the shop (+45 minute drive) was frustrating. I was disappointed in the lack of clear communication once we made our purchases. I was extremely disappointed in the alterations that were completed by their preferred business Alternations by Tina. I was in tears when I left the shop because my dress looked awful and I was not looking forward to walking down the aisle in the dress. I took my dress to another alteration shop to correct the alterations. I love my wedding dress and have received numerous flattery comments about the dress. I absolutely loved working with Candice during dress selection process but once the purchase and my dress arrived I seemed to have problem after problem. I selected this bridal shop after careful research and meeting them at a bridal show and I was very disappointed because I did not receive the customer service I expected throughout the process.
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