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Transportation in West Chester, PA,
(800) 548-9317
Overall Rating
4.3 out of 5
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  • 64 Reviews


    Lisa

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    2.3 out of 5
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  • We used Krapf's Coaches for our wedding on 6-14-14. The first bus was supposed to arrive at 5 PM to pick up our guests from the hotel to bring them to the wedding. The bus did not show up until 545 PM. No one from the company ever called us or our contact person to tell us the bus would be 45 minutes late. We found out when concerned guests started calling to say the bus had never arrived. We also had a second bus coming to another location and that bus was also thirty minutes late. We were very disappointed with the customer service and would not recommend this vendor. It created a very stressful environment right before our wedding started.

    User4097827

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    0.9 out of 5
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  • My wedding day went very smoothly with all my vendors except for my shuttle bus. My ceremony was supposed to start at 4:30 pm and pick up for my guests at 3:30 but the bus driver didn't show up until almost 4 pm saying he got lost. It caused me a lot of stress as my guests ended up cramming into a small trolley bus (only 4 people got onto the larger bus that I hired from Krapf's). My guests showed up late and the ceremony had to be push back 15 minutes later cutting into the cocktail hour. It would have helped if after my wedding day they were very apologetic and offered some money back but that wasn't the case as I understand unforeseen circumstances do happen. Instead of giving me half my money back, they were not very responsive and had to argue back and forth and finally settled for a small amount back. If you want your wedding day to go smoothly, DO NOT HIRE Krapf's.

    User2918610

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    5 out of 5
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  • After looking at numerous transportation services for our wedding we were shocked at how expensive it was. We were given the name to Krapfs Coaches from a friend but was skeptical once we received such a reasonable quote. Nonetheless we decided to book their services and we are so happy we did. They arrived on time, the driver was friendly and took as many trips as required to get everyone to and from the venue and the hotel. We are so happy we booked through Krapfs and would recommend to anyone!

    Mary Jane

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    5 out of 5
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  • We couldn't have had a better driver - he was prompt and courteous and the bus was comfortable and clean - we would definitely recommend Krapf's Coaches and use their service again if need be -

    Julianne

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    5 out of 5
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  • Quick, efficient, and professional communication. Prices were very reasonable and the service the day of our wedding was prompt and professional!

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    User3656867

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    5 out of 5
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  • Transportation and bus driver were amazing!

    responded with the following comments.

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    Jennifer

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    5 out of 5
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  • We needed to get a bus for overflow guests when our hotel filled up. We had gotten a bunch of FB responses that a lot more people needed a hotel so we got one of their mid-size buses. As it turned out; no one went on the shuttle. The driver was early to the hotel to pick them up and drove over to the ceremony location when no one showed. He found my fiancé and let him know he waited a little longer than normal but no one ever showed. He still waited until after the reception to see if there was anyone who needed to take the shuttle back to the other hotel (although there was no one). He was really nice about the whole thing, and although we didn’t technically end up using him it was a good experience; I would recommend Krapfs.

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    User3174004

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    5 out of 5
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  • They were punctual and provided excellent service for the wedding.

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    User3607030

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    5 out of 5
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  • I never realized how expensive wedding transportation would be until I started researching. I was amazed at how expensive it was just to rent a school bus! Unfortunately, my husband and I didn't have a choice and had to provide transportation for our guests. Krapf's Coaches was the most reasonably priced transportation service in the area. They were easy to work with and very responsive. A week before the wedding they contacted me to confirm logistics. The buses arrived promptly to pick up guests from the hotel and drop them off at our wedding venue and they returned later in the night to take guests back to the hotel. Everything went off without a hitch!

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    Ryan

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    5 out of 5
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  • Overall great experience from booking the reservation and the transportation itself. The driver was extremely courteous, very experienced and had an excellent attitude. Would definitely recommend for future use.

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    Janice

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    5 out of 5
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  • I would highly recommend this company!!

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    User3550543

    reviews
    5 out of 5
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  • I used Krapf Coaches after another company cancelled on us. Krapf was recommended by another charter who was busy. Our group was soooooo fortunate that the other unreputable (well-known) company pulled a fast-one on us. We had used them only 3 months earlier. Well, using Krapf was a blessing in disguise: they were wonderful - driver so professional - very clean bus - we will certainly recommend this company without hesitation. In fact, Obed from the business office was so accommodating which proved to be a wonderful day for our group of 45 seniors. My pleasure to comment, Marlyn from Philly

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    Aimee

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    5 out of 5
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  • Krapf's was a great choice for our wedding. We rented a 31 person mini bus for transportation from the hotel to the ceremony. Krapf's had numerous bus/van options at very reasonable prices. They were extremely reliable and easy to work with - I never had to worry about if they were running loops to and from, which was great!

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    User4208471

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    0 out of 5
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  • Driver did not show up in time for the Service leaving guests to pay for taxi service.

    responded with the following comments.

    On behalf of Krapf's, first let me apologize for any delays or additional problems that may have occurred on your wedding day. I hope that you have contacted someone at our office to discuss your concerns. If not, I'd encourage you to call the sales department right away, or email us at [email protected] We value your business and always look to provide the best and most professional service that we can, so we'd like to hear from you in order to continue to meet that goal. Thank you, Krapf's Coaches

    Barbara

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    4.9 out of 5
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  • I think you provided excellent service and meant to email you to say so. There was a hitch with the coach from Philly to West Chester in that one of the baggage compartments did not open but this was dealt with and the driver was so nice and friendly.

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