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Transportation in West Chester, Pennsylvania,
(800) 548-9317
Overall Rating
4.3 out of 5
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  • 63 Reviews


    Cait

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    5 out of 5
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  • We added a Krapf school bus to shuttle guests to and from our venue only a short time before our wedding, and th Krapf's team was amazingly accomodating! We communicated with Arielle Coleman and she was very helpful and attentive. We didn't have a single issue during our wedding day and that's exactly what you want from the transportation vendor! :)

    responded with the following comments.

    Thank you so much Cait for the kind words and trusting Krapf with your transportation!! Congrats! Keep us in mind for any future needs like celebrating your 10 year anniversary!!

    Bailey

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    5 out of 5
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  • This bus company was great to work with. They had just what we needed (school buses for a tighter budget) and were responsive and punctual.

    responded with the following comments.

    Thank you for letting us be a part of your big day! We strive to stay budget friendly without ever sacrificing service! Congrats!

    Erica

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    5 out of 5
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  • Krapf was slightly more expensive than other transportation options. However, it was well worth it. We got two school buses for our wedding and they were on time and pleasant throughout. I had seen bad reviews of other companies and I’m so glad I went with Krapf.

    responded with the following comments.

    Thank you Erica for your kind words and trusting Krapf Coaches with your wedding transportation! We understand you always have other options and we're grateful you chose us!

    Ashley Hughs

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    5 out of 5
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  • We used Krapf's after our wedding planner recommended them. Figuring out transportation was one are we were dreading a bit but with the help of our planner, Krapf's provided a reasonable quote and performed perfectly on teh day of. We knew there may be some hiccups with us having several different hotel/house stops but everything went smoothly and we had no complaints!

    responded with the following comments.

    Thank you so much for the kind words Ashley! We appreciate you letting Krapf be a part of your big day!!

    Kimberly

    reviews
    5 out of 5
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  • They were so quick to respond and very accommodating!

    Jessica

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    5 out of 5
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  • Our driver was so professional and quick to adjust when traffic was terrible. My grandmother was running behind and the shuttle adapted for her- which is so special, because she's my only living grandparent, and otherwise she would have missed my wedding ceremony. Overall it was a great experience.

    Sagar

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    5 out of 5
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  • Krapf's coaches were very easy to work with. They helped choose the right sized vehicle for our wedding needs. The motor coach we ended up with was clean and comfortable. It arrived on time at the start and end of the wedding. They gave us the flexibilty to wait until a few weeks before our wedding to decide on how many vehicles we needed.

    Alair

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    5 out of 5
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  • Totally worth it. All interactions with the company in arranging the timeline for our day were punctual and professional. Our driver was courteous, timely, and got us to multiple picture locations smoothly and quickly. He helped all of our bridal party on and off of the coach at each stop. He was easy to find and always close by when pictures were being taken. We could not have gotten all of the shot that we wanted, in the time window that we had, without a shuttle like this. It was one of our splurges, but it was obvious almost immediately that it was an absolute "must have" on our wedding day. The shuttle was clean, very air conditioned, and allowed us to bring as many of our own beverages as we wanted (huge plus!). If you are considering getting a shuttle for your wedding day, I would definitely recommend Krapf's.

    responded with the following comments.

    Thank you so much for your kind words! We are so happy you had a great experience and thank you for allowing us to be a part of your special day. It was a pleasure working with you!

    Nikki

    reviews
    2.7 out of 5
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  • Missed important time of the day of our wedding!! I called Kraph the day before our wedding to make sure that there was a notation that the bus had to leave no later than 4pm. On the day of my wedding I had quests calling and messaging on my phone that the shuttle never showed up. The company never called us to let us know anything. So I had to call them to find out what was going on. She told me the bus was running late at this time it was 20 mins late. So by the time when the bus finally showed up to picked up my quests, loaded and unloaded it was 30 minutes late and my whole wedding got pushed back. This was very upsetting to us because we missed a half hour extra of photography that fell short and my reception was also in hand a half hour shorter. Now a half hour doesn't seem much but on an important day like your wedding is a lot. We were very disapointed that we didn't get as many wedding photos as we would have liked before our reception started.

    Deanna

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    4.3 out of 5
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  • Overall it was a pleasant experience; however one piece of feedback is to be sure drivers understand timing. I specifically reviewed with the staff that I had built in a cushion for staging and they were not to show up before 4pm. The hotel folks were being picked up from had four separate wedding parties that same day. The busses for our wedding arrived at 3:15 and pulled up in front of the hotel. I understand being early however this was way too early and completely disregarded the approved time that had just been discussed days earlier and tied up the hotel. I’d recommmend if busses are going to disregard scheduled times and show up that early that an alternate parking place is discussed with the couple until the approved time to stage.

    Heather

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    4.8 out of 5
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  • This company was very easy to get a hold of and very professional. They were on time for all of the multiple stops for my wedding and extremely friendly. Would definitely recommend.

    responded with the following comments.

    Thank you for your kind words, Heather! We hope your day was amazing in every way! Thank you for letting us be a part of it!

    Lizzie

    reviews
    4.8 out of 5
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  • Krapf buses did a great job for our early March 2017 wedding. Buses were comfortable and clean, and arrived on time with no major issues!

    responded with the following comments.

    We're so glad that we could be a part of your special day! Thank you for your review and thank you for choosing Krapf's!

    User6519404

    reviews
    4.6 out of 5
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  • Krapf's coaches provided amazing value for the price! Absolutely loved the service they provided on the day of the wedding. We had three shuttles going back and forth between the venue and the hotel where our guests stayed, as well as pickups prior to the mass shuttling of guests for the bridal party. They accommodated the complicated schedule and stayed through the end of the wedding to take guests back. My only criticism was that I wish the person I was speaking to prior to the wedding was a bit more responsive. Once I got her on the phone, she was super helpful, but she never followed up on things she was going to send me, and if she did, there was always something missing. Fixed with a phone call each time, but would have taken a few things off my to do list if I didn't have to make the additional phone calls. The value provided in the end made up for that though, so I would still highly recommend them!

    Amanda

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    3.9 out of 5
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  • We rented a school bus for our guest transportation for the wedding. It was a cheaper option than the coach buses and fit a decent amount of people. Their school bus rental price was reasonable and they worked with what I needed/wanted.

    Robin

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    3 out of 5
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  • Lynda at Krapf's coaches was a pleasure to work with, and helped set up our transportation for our wedding day. The only problem was that the drivers did not get the same schedule that we paid for. We were to have one driver take 2 bus-loads of guests from the hotel and a second driver take 1 bus-load of guests. Turns out the first driver only took one bus load instead of two. This meant that almost 50 of our guests had to find their own transportation to our wedding, and that some of them missed our ceremony all together. At the end of the night, the bus was able to keep doing trips back from the venue which was negotiated prior, so everyone could get home. The worst part is I spoke to the on-call operator on the day of my wedding and confirmed that the first bus was to take 2 trips, luckily no one told me until the next day, after it was all over.
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