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Invitations in Billerica, MA,
(855) 824-4723
Overall Rating
4.8 out of 5
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  • 55 Reviews


    Rachel

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    5 out of 5
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  • We had several special requests for our invitations and had all questions answered in an extremely timely manner. All interactions that we had with staff were pleasant and helpful. We also got our invitations ahead of schedule and we love them! What a great company to work with!

    Dawn

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    5 out of 5
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  • I love, love, love my invitations from Kleinfeld. The Framed Love series is beautiful and fits our wedding style perfectly.

    responded with the following comments.

    We are delighted you found the perfect style for your wedding day!

    Ashley

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    5 out of 5
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  • Kleinfeld paper was exceptional to work with. They beautifully accommodated our special requests. Outstanding service overall.

    responded with the following comments.

    Thank you for your review. Your service experience is so important to us!

    User3960809

    reviews
    5 out of 5
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  • The response time was amazing. I requested that they play with the design on the invitation we chose and they sent me a new draft right away. The quality of the product was on point, I would strongly recommend using them.

    Constance

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    5 out of 5
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  • top quality products! my fiance and i were thoroughly pleases with the final product!

    Lauren

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    5 out of 5
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  • Kleinfeld has a wonderful selection of elegant, high-quality invitations. The customer service was impeccable, and the samples I ordered came quickly and were exactly what my product ended up looking like. They even spaced out the wording that the online design module wouldn't allow me to do. I received a proof before finalizing the order and it was perfect. Once I placed my actual order, the finished product was in my hands within three days. I am also excited that they have a whole suite of stationery that matches the invitation. I am going to order the Thank-You Notes to match them after our event. I would definitely consider using them for our Wedding Invitations.

    responded with the following comments.

    We loved hearing from you, thank you so much for your great review. We are very excited to work with you again!

    User2801273

    reviews
    5 out of 5
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  • Kleinfeld Paper is a new service recently added to the Kleinfeld enterprise. They offer a variety of styles and designs that can easily be edited and ordered right on their website. Or if you work with one of their consultants, you can customize any of the designs exactly to your liking. Their staff is very friendly and helpful in the creative process. The invitations are really beautiful and a great value for what you pay. I would recommend their service to anyone.

    responded with the following comments.

    Thank you for your terrific review. Our consultants strive to make every experience excellent, and we are very happy you were so pleased with yours!

    User3863660

    reviews
    5 out of 5
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  • Excellent service from start to finish. We had some special requests and they were all dealt with professionally and quickly. Thank you!

    User2956186

    reviews
    5 out of 5
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  • The holiday cards I ordered from Kleinfeld Paper came out beautifully - the paper was stunning and the turnaround time was fast. Highly recommend!

    responded with the following comments.

    Thank you for your review!

    User4236434

    reviews
    4.8 out of 5
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  • Professional and fast service. Super fast responsiveness.

    User4236368

    reviews
    4.8 out of 5
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  • We got our Save the Dates and Thank You cards from Kleinfeld Paper and they were beautiful! Great quality, fast service! We have received so many compliments!

    Kris

    reviews
    4.8 out of 5
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  • The invitations were beautiful! A few of the envelopes had black smudges on them, but most people wouldn't notice. I needed them to make a couple of formatting adjustments (from the font size/ position limitations). They emailed me a proof with the changes, and when I asked for a bit more of an adjustment they responded quickly with the new proof. It was a very easy process! The formatting wasn't quite right once I viewed it in person, as compared to looking at a proof on a computer screen- BUT I was the only one who noticed it. Great product for the cost!! They turned out beautifully!

    responded with the following comments.

    Thank you for taking time to review us. We are glad you are happy with your invitations!

    User3842314

    reviews
    4.8 out of 5
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  • I ordered wedding save the dates, invitations, reception and response cards from Kleinfeld. I was impressed by the quality of the paper. What I didn't think translated from the website to "in person" was the colors on said paper. On the particular set of paper products that I purchased, the color looked blue on the website, but was more purple in person. I had a problem with initial responsiveness when I placed my first order which was the save the dates. They had emailed me, but I never received the email and I had to call them to inquire about my order. If they noticed that I hadn't responded to my email, yet I placed an order, wouldn't you call the phone number associated with the order? But, once I had connected with them by phone and resolved the email issue, I had no further issues with communication. I found their staff to be very responsive, helpful and patient when it came to questions and changes. They were very accommodating when it came to formatting and/or text ... Read more

    responded with the following comments.

    Thank you very much for taking the time to review your experience with us. We strive to meet customer expectations, and when it comes to color, we recommend ordering either our Free Tool Kit with a color palette or a sample to be sure the color works in person. Our customer service team generally waits a few days before contacting a customer directly if we have not heard from them. We sincerely hope we can serve you again in the future!

    Noelle

    reviews
    3.8 out of 5
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  • To preface this review, we ended up with beautiful invitations that we were overall very happy with. We had a wonderful experience to begin our process with invitations. We met with a Kleinfeld Paper saleswoman who was very helpful and helped us make a decision on what invitation would fit our wedding well. Unfortunately, the ease of the process seemed to end there. One week before we were ready to send our invitations out, we still had not received them. Upon reaching out to our sales woman, her response to us was that she no longer worked for Kleinfeld Paper and that she was shocked no one from Kleinfeld's had contacted us yet. Once we finally received the invitations and envelopes everything proceeded smoothly. We had no trouble with our place-cards or dinner menus but elected to do our thank you notes elsewhere. Overall it was a beautiful finished product, with some minor hiccups along the way. We would cautiously recommend Kleinfeld Paper.

    responded with the following comments.

    Thank you so much for taking the time to review your experience and to share your complete satisfaction with your finished product! Of course we would love to have the chance to serve you again, and sincerely apologize that you experienced an unusual interruption in service. Along with the selection and beautiful craftsmanship of our products, serving our customers is our number one priority.

    vienna

    reviews
    3.4 out of 5
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  • If the design software can be more flexible it may help to speed up the process

    responded with the following comments.

    Thank you for your comment. We constantly upgrade our proprietary technology with the latest tools to better serve our customers, and your experience matters greatly.

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