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Invitations in Billerica, MA,
(855) 824-4723
Overall Rating
4.8 out of 5
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  • 55 Reviews


    Liz

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    5 out of 5
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  • We ordered our wedding invitations and stationary through Kleinfeld Paper, and the experience was great. The paper quality was wonderful, and we were able to pick from a wide selection. We worked with a designer, Karla, to tailor everything - she made it so easy!

    Melissa

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    5 out of 5
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  • Amy Krug was fantastic. She was extremely down to earth and helped me with every step along the way for my invitations. The very first time we met I was there for four hours and she never rushed me and let me take home templates. She broke down everything financially and she communicated with me every step along the way. She made sure I proofed everything ahead of time, adhered to all my needs and edits and the result was exactly what I wanted. I couldn't have done it without her. Highly recommended!

    Rachelle

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    5 out of 5
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  • Amy Krug, Amber and the rest of the Kleinfelds team delivered beyond my highest expectations. From the minute I walked into their office and showroom, I knew that I was in the best of hands and that my grueling invitation hunt was over. Amy and Amber were an absolute pleasure to work with, and spent months working with me in order to create the perfect invitation set. No matter how many times I asked for changes to be made, they always replied promptly, and we're extremely kind and knowledgable. I ended up getting the most beautiful invitations, ones I never dreamed to have on such a tight budget. I definitely recommend using Kleinfelds Paper to any bride looking for the absolute best, all around!

    responded with the following comments.

    Thank you for sharing your wonderful experience with Amy & Amber at the Kleinfeld Paper Boutique. It's our greatest ultimate goal to delivery beyond expectations and we appreciate your effort to spread the good word!

    Kelly

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    5 out of 5
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  • Amy was the best to work with. She helped me with both my save the dates and invitations. I have a nautical theme and she helped me put together exactly what I was looking for. She was very friendly and enthusiastic and was there for the whole process. The save the dates and invites themselves are of excellent quality and came out beautiful. Amy understood my vision and they came out exactly as I wanted. I also included a map of the area as the liner to my envelope. Finding a good map was difficult, buy Amy was able to help with that as well. I couldn't be any happier with my invites!

    responded with the following comments.

    Thank you for your great review, Kelly. We are so happy that you are happy, and appreciate the time you took to share your experience at Keinfeld Paper!

    User4298881

    reviews
    5 out of 5
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  • I worked with Amy Krug to make my dream invitations come to life. From the minute I stepped into Kleinfeld's, I felt like a princess. Amy is a stationary expert... creative, funny, knowledgeable and did everything to make my letterpress dreams unfold. Together, we created the perfect invitations for my 1920's theme wedding. She was able to suggest ideas that made the invites come to life and had her creative team make personalized touches that I did not know were possible. She is super responsive with all communications and very personable. I never feel like I am just another customer out of a countless pool. When I received my first glimpse of the Save the Dates, I was overjoyed. They were more beautiful than I even imagined. Super high quality stationary and wonderful customer service. What more can a bride ask for?

    responded with the following comments.

    Thank you for taking the time to share your wonderful experience working with our Senior Invitation Specialist, Amy, at the Kleinfeld Paper boutique. Your feedback means a great deal to us and we'd be delighted to serve you again soon, in person or online!

    Janine

    reviews
    5 out of 5
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  • Amy Krug proved to be such a great asset in helping make our invitations a success. Amy is extremely knowledgeable, detail-oriented and was so unbelievably helpful throughout the entire process. Her expertise and guidance was instrumental. I cannot say enough wonderful things about working with Amy. The invitations are GORGEOUS. I am just so happy!!! I look forward to referring Amy to friends and working with her on our Wedding stationary.

    responded with the following comments.

    Thanks for letting everyone know about the wonderful things they can expect from Amy and the whole team at Kleinfeld Paper. It was our pleasure serving you!

    User3781003

    reviews
    5 out of 5
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  • I ordered my Kleinfeld Paper wedding invitations, menus, thank-you cards though the Papyrus card store. It was extremely easy to order and I was able to get all of the colours that I wanted on the invitations. The quality was excellent and all of my family was extremely impressed with the invitations! I would definitely use Kleinfeld paper again!

    Lindsay

    reviews
    5 out of 5
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  • I am a Wedding Planner [So Many Hearts Event Planning] and I worked with Amy at Kleinfeld Paper for a wedding this June. Amy and her team were very responsive, had suggestions to help make the programs and menus perfect, and pulled everything off beautifully against a tight deadline. I hope to work with her again soon! - Lindsay [somanyheartsnyc.com]

    Julie

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    5 out of 5
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  • I had an amazing experience working with Amy Krug. She is such an amazing and easy person to work with. I think she's one of the best employees Kleinfields has, because she knows her work very well, but also knows how to kindly deal with the clients' requests in such a stressful time. With her help, I was able to design my own wedding collection just as I imagined. I could not have expected a better person to work with and make this happen just the way as I planned. She's very responsive and professional, but also she's someone who gives her 110% to have everyone satisfied. She also has a great personality to work with. For you to be able to see the wonderful work we created here is the prove of it: https://www.behance.net/gallery/21395361/The-Hunt-is-Over-My-Wedding-Print-Work

    responded with the following comments.

    Thank you for taking the time to share your experience and your beautiful invitations! We are delighted to have you as a client.

    Carrie

    reviews
    5 out of 5
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  • Prompt service, beautiful invitations. Minor issues with envelopes but it was handled very well. Would definitely recommend.

    Maggie

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    5 out of 5
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  • Communication was great start to finish, product was even better!

    Jenn

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    0.8 out of 5
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  • Stay away! Amy Krug was handling my order of menus and escort cards, only to quit a week before my wedding and not tell me. There was a major problem with my order and she stopped responding to my emails and calls. The owner of Kleinfeld had to get involved to help fix the mistake just days before the wedding. This was the most stressful detail! I had decided to pay a little more because I trusted the Kleinfeld name, but it was a terrible decision.

    User4046027

    reviews
    3.2 out of 5
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  • Our initial design and order process for our invitations went well, and they came out looking really nice. However, the number of invitations that were shipped to us were not what we ordered. We had ordered two different invitations - for one we got too few cards and for the other we got some extra. Also the number of envelopes they sent us did not match what we had ordered. Luckily we had ordered extra invitations and the number we got was exactly what we ended up needing, but if that hadn't been the case it would have been quite a bad situation to be in. When we opened the box and discovered the problem, we emailed our contact at Kleinfeld Paper but never got a response back. Quite disappointing!

    responded with the following comments.

    Thank you for taking the time to share your experience with us. We are delighted you were pleased with your finished product, and our Customer Service team will be reaching out to you about the discrepancy in quantities, as you've described, so that we can resolve this issue for you. It is our number one priority to ensure 100% customer satisfaction! We would be our pleasure to have an opportunity to serve you again.

    Lori

    reviews
    4.9 out of 5
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  • Working with Kleinfeld Paper was one of the best decisions I made when planning my wedding. Amy Krug was amazing to work with, and I agree with all of the other reviews: she is friendly, knowledgeable, has fantastic taste, and was able to wrangle all of my ideas into beautiful invitations that set the perfect tone for my wedding, and were within my budget. I felt quite overwhelmed with Pinterest, Etsy, and all the other choices online, so it was really helpful for me to have a real person to speak with. There were also options we discussed in person that I would never have any idea about if I had stuck to ordering online. I believe that invitations set the tone for a wedding; they give your guests a quick peak into what type of event to expect. I can say with certainty that Amy helped me capture the exact vibe I wanted. I am still in love with my invitations and still receive compliments on them.

    Sara

    reviews
    4.6 out of 5
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  • In my communication with Kleinfeld Paper I was dealing with Kristina. She was amazing! Always prompt with her replies. Her & the team got all the changes and customization precisely correct. I decided to get my invites pre-addressed and when I assembled them later I noticed that three of my envelopes were missing. Panic button almost went off but I fired off an email and Kristina responded first thing in the morning. Issue resolved immediately. Although I feel that the invites might be a little overpriced since you're somewhat paying for the "Kleinfeld" name, the quality of the invite and customer service was top notch so it's definitely worth it.

    responded with the following comments.

    Thank you for your review! Your opinion and feedback matter to us. We are delighted to know you loved your invites and had a very positive customer service experience. In fact, we feel that our ability to deliver "top-notch" quality and service is a big part of the "value" and is reflected in our pricing, so we hope you might reconsider and change your "value" score for Kleinfeld Paper to a 5.0! We appreciate the time you took to review us and hope we can serve you again soon.
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