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Jewelry in Germantown, WI,
(262) 255-8600
Overall Rating
4.6 out of 5
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  • 233 Reviews


    Austin

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    0.5 out of 5
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  • I'll never buy anything from this company because they flood the radio with annoying stupid ads.

    User4286147

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    0.5 out of 5
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  • What are you really buying when you purchase a ring at Kesslers? Are you buying the diamond, the name or the fabulous trade up warranty? I thought this place was great until my experience today at the Brookfield location. Some time ago an engagement ring was purchased for me, however, the wedding never happened. The mission today was to trade in the ring and use the value to upgrade a diamond pendant necklace. After all, what am I going to do with this ring now? The salesperson started with the fact that I was only going to get the value of the center stone because the rest of the ring was worthless. Beside the center stone, there is a small diamond on both sides and then a baguette diamond on both sides. And then maybe I could get $20 dollars for the scrap metal band. How do you think I was feeling at this point? So, according to the original receipt the ring cost $2499. With that said, if the rest of the ring was worthless, how much should the center stone be worth? For t... Read more

    responded with the following comments.

    Hello, My name is Jessica and I am the store manager in Brookfield. I am so sorry for your frustration yesterday. I completely understand how you feel. I was made aware of your situation, unfortunately, after you already left the store. I have done a little research and would like to discuss the value of your diamond with you. I tried calling the phone numbers listed but none were current. I do want to address why we do not purchase the whole ring back in hopes you may understand our position. We only purchase back the center diamond from our engagement rings, solitaire pendants and stud earrings because we are not in the business of selling selling used jewelry. We have agreements with our vendors to take those items back. The offer of scrap value for the remaining portion of your ring is the only option left to us. When you buy a car, the price you pay for the completed car is much different than if you tore it apart and sold the parts for scrap. The same is true for your ring. As a finished piece, it is certainly worth what you paid, but pulling it apart affects the overall value. The remaining diamonds are yours to keep. The metal we send to a refiner which does not carry a high value. We honor the price you paid for your diamond instead of following market fluctuations. If your diamond is worth less in today's market (a very rare occurrence but does happen) we would not offer you less than what you paid for it. I apologize and would like to make this right. Please call 262-782-6100.

    Andrew Pirlot

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    1 out of 5
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  • If i could give less then 1 star, I would without question. Buying an engagement ring is supposed to be a special moment in someones life. Even more special is the moment someone is surprised to receive this piece of jewelry they have dreamt about for weeks, months, or even years. Kesslers completely ruined this for me. Instead of notifying me, the person who purchased it for thousands of dollars, they notified her (the one who was supposed to be surprised). No meaningless apology is going to fix that, and they were unwilling to do anything to actually help the situation. Most companies would offer something for their gigantic mistake, but not Kesslers. They instead had the nerve to say everyone is treated equal at Kesslers so we cant do anything special for you. This after they ruined everything. Glad that is the same for everyone apparently. Avoid at all costs, not worth the potential of having the big moment ruined because of their inability to do the basics of their job properl... Read more

    Courtney Kommer

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    5 out of 5
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  • I couldn’t be happier with my ring! My favorite thing about Kesslers is that I was able to go in alone, try on a variety of rings and they kept that information on file for when my then boyfriend (now fiancé) was ready to look. I narrowed it down to 2 options and all he had to do was pick from there. Which I know he appreciated. This way I was getting a ring I love and he still got to help pick it out. Kesslers was super helpful in facilitating this whole process and we will definitely be going back to pick out our wedding bands.

    Jaime Piekarski

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    5 out of 5
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  • All the people were great to work with. My wedding ring turned out great. They had to solder rings together and they did an excellent job. Would highly recommend.

    Mckinsey

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    5 out of 5
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  • Got all three rings from kesslers and their service is always amazing. Two weeks before the wedding there was an issue with my wedding band being the correct size and the manager was so attentive and made it happen (and offered to bring it directly to me an hour away) highly recommend. Always professional and great selection!

    Jamie Walter

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    5 out of 5
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  • Kesslers was a huge part of our day! Both of us purchased our rings at Kesslers Diamonds and love them, of course. I was even surprised with a beautiful bracelet as a wedding gift from my now husband that they helped him pick out. They are definitely our jeweler for life!

    Michelle Eastburn

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    5 out of 5
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  • My fiance and I checked out several jewelers while looking at engagement rings but Kesslers was by far our favorite. We worked with Michelle at the Brookfield location, and she was wonderful. We actually ended up designing a custom ring after looking through many options, and that process was fun and easy. I didn't see the final design until my fiance proposed and I was blown away! The ring is gorgeous! Now I also have my wedding band, and it looks custom-made for my ring, even though we picked it out separately. I am so happy with both! My fiance also chose a custom ring design for his, and he loves the way it turned out. We also love that our rings have a lifetime warranty without needing to go in for inspections every year. Every time we have gone in for cleanings or for minor repairs/changes, everyone is very friendly and professional. I definitely recommend Kesslers for wedding jewelry!! Photo credit: The Paper Elephant

    Megan Nelson

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    5 out of 5
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  • The people at Kesslers are easy to work with and will stay inside your budget - no pressure. Also love the lifetime warranty!

    Trish

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    5 out of 5
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  • Connor was extremely helpful to my fiancé with the designing of my engagement ring! He even had us come to the store after the engagement where everyone rang their bells to greet/congratulate us and give us the run down of how to clean the ring and when to come in for the wedding bands! Super helpful and will be going back for the wedding bands for both me and my fiance

    Ashley

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    5 out of 5
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  • My fiance picked out the most beautiful ring. The center stond is over three carats and the design worked with him to make sure the ring had a perfect setting. The ring is beyond what I could have imagined.

    Sam Swartout

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    5 out of 5
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  • We went to the store in Grandville, MI and had such a wonderful experience. We didn't feel pressured at all. We were able to find exactly what we wanted in the price range we were looking for. They have great financing options and a FANTASTIC warranty policy!

    Charlotte Sobie

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    5 out of 5
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  • The Employees are so great to work with. Take all the time you need. They are so helpful and go above and beyond to help make your selection.

    Amber

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    5 out of 5
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  • Worked with Sara. She's wonderful and very knowledgeable in diamonds.

    Dani

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    5 out of 5
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  • The staff at Madison is so knowledgeable and helpful. They treat you like royalty when you walk in the door. Very professional and goes above and beyond.
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