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Planner in Brooklyn, NY,
(917) 306-5744
Overall Rating
1.0 out of 5
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  • 1 Reviews


    Ruchi Ahluwalia

    reviews
    1 out of 5
    Quality of Service:
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  • This vendor was very unprofessional and made false promises. Long story short, do not hire as you will not be satisfied at all. She was very rude and confrontational and stated that the work she did basically was sent out to a different company for printing them she ships them to the customer. She is not advertised as an LLC, so this is very unlawful of her.

    responded with the following comments.

    NONE OF THIS IS TRUE. Ruchi is taking advantage of the fact that I have very little activity on my Wedding Wire page to attack my character and my business. This just means I will have to get all of my HAPPY AND SATISFIED CUSTOMERS TO WRITE REVIEWS. She is not a good person. Please see below the response as I stated on Thumbtack.com where I had the unfortunate luck of interacting with this woman. I am not doing anything unlawful and it is absolutely despicable that she is behaving this way. False. This is could not be further from the truth, which every other review will beautifully express. At 1:00 PM on August 14th, this customer told me she wanted ACRYLIC invitations designed, printed, and delivered to her by August 23rd. The ungodly amount she mentions was $12.50 per invitation, plus tax and shipping. She did not want to pay for shipping, claiming it didn't cost a lot to ship from Brooklyn to Florida (but it was more than she wanted to pay). I said I would cover the $20.00 shipping. I should have known then, that this wasn't a person I wanted to deal with. I also explained to her that for this type of project, I do not do the printing. I personally design, print, and handwrite all of my projects, except for projects like this one, which requires equipment I do not have. I am an independent designer, this was my first request for acrylic and the printer is around $5,000. I sourced several different printers, looking for someone who could get the job done in a week. It's a tough ask but I'm a people pleaser. At 3:40 PM, I explained to her the challenge with the printers and told her to make it happen, we would have to have everything finalized by NOON on August 15th to meet her deadline. I sent my invoice at 10:52 am on the 15th, as I had yet to hear from her. At 12:45 PM she said she left the wording on her laptop and asked if she could send it to me after work. My response: Oh no! I understand, but please send it asap. BECAUSE IT WON'T BE SUBMITTED TODAY, A DELAY IS MOST LIKELY TO OCCUR. (At this point I am assuming her original deadline was not firm since she did not appear to be in a hurry to get the information to me.) She sent her invitation wording at 3:18 PM, (24 hours after I originally stated we would have to submit ASAP) making it impossible to submit to a printer and have it considered approved the same day. After several edits, I will admit, I misspelled Karaj and she had her mother's name misspelled, we had a final draft. Mind you, I had spent the day designing options for her, even downloading a new input source, the Gurmukhi keyboard, to recreate a religious symbol that was included on the invitation. When I told her I could not confirm the delivery date until the morning, she said she would not pay until then. So she wanted me to place the order, pay for it, and hope she would pay me. This was most definitely my mistake. I have never done this much work without a deposit or payment and this is exactly why. Not only did she refuse to pay me, she also came on Thumbtack, a community where I have worked very hard for my Pro status and wrote an untruthful review. I did everything I could to help her meet her deadline and she was ungrateful and spiteful, the worst kind of person. Stay away from this kind of person and customer, but don't stay away from Kellie Pierre Design! I'm a hardworking creative who prides herself on going above and beyond to meet the needs of my customers and EVERY ONE OF THEM WILL TELL YOU THAT. This woman was not a customer. She was a thief, who stole a day of work from me. Shame on you, Ruchi. Shame on you. Update Added at 9:50 PM: From Ruchi at 6:39 PM: "I also have like 6 friends getting married next year, so I'll refer them over to you!"

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