We used Karcher for some supplemental items for our wedding. Their website was handy to use and provided available dates. I did call them a while back and the person who answered was pretty grumpy and directed me back to their website. When we ultimately decided we did still need to use them, I used their site again, but it directed me to contact them again. I sent an email to no response, and when I called again, the person knew exactly who I was from my email that was never responded to. Le sigh. THAT SAID- I encountered a lot of not-great customer service throughout the whole wedding process from a lot of companies and this was a small issue in the grand scheme of things. After the second phonecall, I had the whole thing booked and a special pickup arrangement set in place. They called two days in advance to re-confirm and picking up was a breeze. The equipment was a hit and very affordable. In all, I think Karcher is great with just a bit of room for improvement- but we'd definitel... Read morey use them again!