When I walked into Jericho Terrace it was not exactly what I was looking for.. although it’s beautiful it’s just not the vision I had... but by the end of my visit I knew it was on my finalist list. They really go out of their way to make sure you are happy with what they are offering and boy are they offerings a LOT! I could not find another venue that would meet their “standard” package offering and the price really worked with our budget. I brought my fiancé back a few days later and we got to taste the food and we were sold. We just booked our wedding with Jericho Terrace and are not looking back. A minor change to what my vision was is well worth all of the wonderful things that JT brings to the table. Thank you Chad and Michael for making this an easy decision for us!

The owner refused to speak with us regarding our party which has to be cancelled due to COVID restrictions. We even said we would accept a credit for food which we were told the owner would not agree with either. They are a true disgrace. If you are an owner you need to speak to your customers ! I would not recommend them to anyone

My wife and I have been planning our wedding for a few years now. I proposed to her in 2018 and we immediately started mapping out our vision for our special big day. In that same year, we decided to go with Jericho Terrace as our venue. We met with Anthony Petronella, Account Manager (https://www.linkedin.com/in/anthony-petronella-186ba7148/), and agreed to terms to have our wedding on July 3, 2020. We agreed to have a 150-guest minimum. On March 13, 2020, Covid-19 was announced as a pandemic & national emergency, causing the world to shut down. Travel Bans, public settings, & Stay-at-Home orders were issued throughout the states. My wife and I knew that our wedding day was in jeopardy. We have been in communication with Jericho regarding our big day, and they were also unsure of what to do and how we should proceed. It was advised by Jericho and CDC guidelines that we postpone our wedding. My wife and I decided to get legally married in 2020 and have our big day for 2021 The dynamic... Read mores of Covid-19 have changed the way we interact and have gatherings. With these new laws/restrictions set in place (at no fault us), we wanted to shift our vision for our wedding and lower the guest number to ensure that our guests are more comfortable. After a few months of not hearing from Jericho Terrace, we decided to reach out in February 2021 and provide them with our new version for the wedding. We connected with Anthony to revise our contract with the current CDC guidelines so can plan our wedding. Anthony advises us that he would need approval from his boss, and he will get back to us within 48 hours. For a whole week, I did not hear from him. I decided to send him a follow-up email regarding our request to reduce the guest number. Anthony responded to my email and stated that they will not revise our guest number. I deem this to be unethical/unnecessary practice as the pandemic has altered our vision for our big day. My wife and I feel extorted and cheated to stay with a contract that was agreed pre-Covid-19 with little to no communication on what changes could be made. Jericho Terrace is waiting on rules and regulations by the Governor rather than accommodating to our request. We even proposed to still pay the guaranteed amount at 150 guests and allow my wife and I to have two separate events to lower the number of guests for our wedding, and they still refused to compromise. Our wedding is set for July 18, 2021, and at this point, I am ready to cancel my wedding due to the lack of communication, understanding, and compromising Jericho has shown for our big day. It’s a really a shame! In 2018, I decided to move forward with Jericho Terrace due to the great reviews on the service they provided to newlyweds. I met with Anthony and he provided us with a grand tour of Jericho Terrace. My wife and I were in love with the venue and the service and reviews on Google and theknot.com were great. I believed my wife and I made the right decision in picking Jericho Terrace against their Long Island, NY venue competitors. I am beginning to doubt my decision due to how they have handled adversity with Covid-19. It comes to show the Jericho is only concerned about the “bottom line “at the point rather than providing the top-notch service that was mentioned in their reviews. I wanted to share my story and experience with anyone planning a wedding to understand how Jericho Terrace is handling our big day.

Everybody waits a lifetime for the wedding, and Jericho Terrace made sure to give me a wedding we will never forget- none for which are positive reasons. We were greeted in the bridal suite with a small meat/cheese plate for 25 people and impossible to get a drink faster than 20 mins.  After the ceremony- I and the groom returned back to the bridal suite and had 6 chafing dishes waiting for us (2 which I am highly allergic too and made the hall aware of my allergies prior to the event) - thankfully my MOH went downstairs faster than the bridal attendants to bring us a couple of plates from cocktail hour. My husband and the groomsmen are avid whiskey drinkers, so we made sure to request the specific whiskey in OUR CONTRACT. When he asked for a glass, the bridal attendant informed us that the bartender said “we don’t have that and he will drink what I give him”. In shock, we bring this up to the maitre d' who informed us it was a “miscommunication” but they still do not h... Read moreave it. The bartender came downstairs to apologize and said they will send someone out to purchase some- to only come back with one bottle. Now I hate to be nit-picky, but one bottle for 10 groomsmen lasted a whole hour. We had countless complaints from our guests/bridal party about how servers and bartenders were rude, refused to serve them.  One guest requested a vegetarian meal which was on our menu and was told she cannot have that as it’s unavailable- yet another guest has no problem ordering it with a different server. A couple of our bridesmaids waited in line for a drink, once they announced for the guests to start slowly making their way to the ceremony, the bartender told them they were not allowed to have a drink and he is "closed". When the girls said they understand the doors are opening but they were the last ones online, the bartender told him "I said no". During our reception the espresso machine/station, it was caught on fire and none of the staff noticed- two of my guests put it out. The room was filled with smoke causing some guests to leave who had asthma and others who stayed had the lovely pleasure of cleaning back soot out of their noses (including a pregnant woman). Once I informed the maitre d' how upset I was the whole time, his only response was “it’s all ok, I love ya!”. Aside from being very difficult to work with and just an ass the whole day, this careless attitude truly shows how much of a wedding factor Jericho terrace really is. The staff does is there for a paycheck and not there to ensure you as a bride/groom are truly having the best day possible. What was the tipping point for me occurred the following day. We picked up our belongings the following day. I come home to open my Tupperware contains to find my belongings are broken. Prior to the wedding I have dropped off all my decorative belongings in all the original boxes/wrapped, protective wrapping and labeled. The staff took it upon themselves to throw away those boxes, including the remotes from the candles that was left in the packages  and just sweep all my belongings into the Tupperware containers. My replaceable ceremony unity candles, the stands they were on, and the cake-toppers were broken (pictures will be attached below).  I could have overlooked everything that went wrong during the actual wedding but seeing my broken belongings broke my heart to the core; as these were irreplaceable objects. The moral of the story is, I do not wish anyone to experience a wedding day that I had because of Jericho terrace. After I brought my grievances to the managers and "board of directors" we were offered a tiny refund if we signed an NDA. After paying for a legal representative to look at it, we declined for the simple fact that we never want someone else to fall into their smoke and mirrors trap. A wedding is supposed to be one of the most special days in someone's life but unfortunately, Jericho just cares about lining their pockets and not delivering the experience they advertise.

Absolutely disgusting venue and staff. If i could give this place 0 stars, I would. Not only did this place take away my wedding date from me with short weeks in advance, but they now refuse to return the money that is due to me. I would highly advise all future brides and grooms, friends, family, acquaintances, and anyone with literally anything to celebrate to NOT use Jericho Terrace.

Jericho Terrace was the last venue tour we had, and by this point we were so overwhelmed and not all that impressed by what we had seen. walking into Jericho you automatically get a good feel and its so beautiful from the second you walk in. our tour guide was so nice and very understanding of all we were looking for and made sure she told us everything they could do to fit our needs. it was just such an easy tour and we could picture ourselves in this venue and no other! we love everything about it and can not wait for our big day!

I cannot say enough about Jericho Terrace! I live in a different state and they were very accommodating with allowing me to come to the venue to take pictures for planning. Bringing my fiancé at the time to the venue to see what he had agreed to 😉 The staff is so professional and personable. We loved chatting with Reynaldo! And the day of!!!!!!!! I felt like a queen. They made sure everything was taken care of until I got in my car to leave the venue. Everyone raved about all the food and how delicious it was. With seating for everyone during cocktail hour!!! I can go on and on…Kimberly, Karen & Reynaldo were THE BEST! So grateful for all they did to make my wedding day perfect!!!!

Jericho Terrance is unbelievably perfect in so many ways. Me and my fiancé only went to view the place and just seeing the ceremony space we were ready to book. This place is like every brides fairytale place. They are very professional and very very helpful and personable. I can't wait to start planning!

As a Covid bride- I postponed my wedding twice. They were all so easy to work with and postpone each time I called. The food was beyond incredible and everything was perfect. HIGHLY RECOMMEND

When I went to Jericho for a tour, Rob was so professional in helpful every step of the way! This place is truly beautiful with very helpful staff!

I had called on my way home from work on a Tueday to come see the venue, i went that night with my mom and sister. we all loved it. we went back that saturday with my fiance. and he tool, loved it! they walked us through the kitchen and fed us! everything was so perfect that we booked our wedding for October 24th 2020

Amazing day all thanks to the professional staff @ Jericho Terrace. They are the best by far! Their attentiveness to the bridal party and guests needs was superb. Toni-Ann was my daughter’s consultant and made herself available 100% for all her questions. Chet was our MC and was wonderful! I’ve been to many weddings but this place was the best. Phenomenal food and service. They know how to do a wedding right down to the hot towels handed out after dinner... they are the best at what they do.

Where can I start Jericho Terrace is and always will be out of this world amazing to me. The staff was completely energized, kind and attentive and I as a bride did not need for anything. Bridal attendants absolutely amazing hands down no complaints. They also made sure all 200 guest were thought of and taken care of which left everyone amazed that night. Toni Ann & Edgar were honestly the best people you can work with there. It truly was the best night of our lives and we thank you for that. Thank you Jericho terrace #Hockdowntheaisle

Jericho Terrace was the first venue we went to when searching for the place we would marry. We booked our ceremony and reception with Mike almost immediatly. Every detail about jericho terrace and Mike's undeniable helpfulness made it a no brainer. Mike communicated with us through the whole process and was a pleasure meeting with. Mike even helped connect us to many reccomended vendors we used and loved. We met Our maître d' Edgar closer to the actual event. Edgar took care of every detail big and small and made the day of event 100% seamless. The food and servicices were also phenominal, leaving all our guests still talking about it. My bridal attendants were extremly attentive and helpful throughout entire night i was so grateful for them! All in all, our wedding was wonderful thanks to everyone at Jericho Terrace, highly highly reccomended.