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Transportation in Richmond,
(804) 342-7300
Overall Rating
3.8 out of 5
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  • 13 Reviews


    janet Glasofer

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    5 out of 5
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  • James River Transportation did a great job getting our guests from the hotel to the wedding and back again. On time, polite, clean car and mini bus, everything was perfect. With just a week before the wedding they were able to honor a special request and take my husband (the father of the bride}, who was recovering from a serious illness, home after his dance with our daughter. Thank you so much for helping my husband enjoy our daughter's wedding and get home safely to rest!

    Elisabeth

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    5 out of 5
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  • My husband and I used James River Transportation as the transportation company for our wedding. We used them for two types of transportations; a coach bus for the attendees and one shuttle-limo for the wedding party. They were wonderful to work with. We had a few last minute changes and they were great with accommodating us. In addition, the driver of the limo waited for the wedding party so that we could all go change after the wedding and dropped us off at a nearby bar! That was not planned, but he was kind enough to work with us. Thank you guys! You were fantastic from start to finish!

    Elizabeth

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    5 out of 5
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  • JRT was easy to communicate with regarding our timeline, and was at every location that they needed to be early, ensuring that our guests were able to get to the ceremony, reception, and back to their hotels without issue. The drivers were extremely professional and communicated effectively with our day-of coordinator.

    Sarah

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    5 out of 5
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  • We reserved two buses for our wedding, to take our guests to and from the venue. The buses were on time, clean, and were just right for the number of guests we had. Our contacts were speedy in getting back to us about questions and timelines. We would recommend James River Transportation to anyone looking to hire some transportation for a wedding.

    morgan

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    5 out of 5
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  • JRT is timely was timely and professional. They met all of our wedding day transportation needs and acted as if there was not a hurricane happening on our wedding day. Would recommend to any bride or groom or anyone in need of transportation services in the Richmond area!

    Aine

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    5 out of 5
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  • James River provided our shuttle service to and from the venue and did an excellent job. They are timely, responsive and really helped make sure our guests were safe and comfortable. Thanks for all you do!

    Brittany

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    5 out of 5
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  • Exactly what we were promised! Very happy, they were on time and very polite.

    Cason

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    1.1 out of 5
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  • After booking with James River Transportation for two 55+ person chartered motor coaches for my wedding, they performed a site visit. They took photos, and said all looked good to them. I put down a deposit on each motor coach. Prior to the final payment date, and a month before my wedding, I reached out to see if they needed additional info from me, or if they would just directly withdraw the remainder I owed. I was then informed the charters were CANCELED. James River Transportation had not provided written documentation stating that the contract was canceled, never told my venue's point of contact at the site visit, and never refunded my deposit: how would I ever know that they canceled? Only when I pointed this out did they spring into action to return my deposit (which they would have kept as they had for the last six months since they "canceled" with me). A negative experience leaving me high and dry, scrambling to find a new transportation company less than a month before my hol... Read more

    Elysa

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    3.4 out of 5
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  • They provided us with transportation shuttle from both of our hotels to the wedding venue. They were suppose to pick me (the bride) up first to drop off but when no one was outside they left to the next hotel. I was not happy about this but fortunately I had assigned someone to this and they took care of it, before I even knew about it, and had the shuttle back to me within 10 mins. Other than that they were great. The quality of their vehicles were great. I just wished we used our limo longer. Overall, our experience was good.

    Brittany

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    0.5 out of 5
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  • Did not respond to two request regarding booking even after looking at request (shows when someone reads the messages). Would not recommend their services.

    Emily

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    0 out of 5
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  • I had a contract with James River Transportation for a shuttle bus from the hotel to my wedding and back again. Their representative was not responsive and did not always return my mom's calls and emails. My mom had to repeatedly call to confirm things with her and make changes. Service was poor. On the day of my wedding the shuttle did not show up at the hotel. The dispatcher just never sent the shuttle. My guests had to quickly hop into their cars or a taxi to get to the wedding. One group did not make it and missed the beginning of our ceremony. I would NEVER recommend this company to any one for any event.

    User3728772

    reviews
    4.4 out of 5
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  • Over a 3-day period we used small van, exec coach for events then Town Car for getaway (good value there). Great service. One driver unsure of directions, so that was a little blip, but overall would use them again for sure. So courteous.

    responded with the following comments.

    Thank you for your feedback; we have noted your comment. We appreciate your business & hope to work with you again should the need arise!

    Andrea

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    4.6 out of 5
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  • We had a great driver on our wedding day!! He allowed us to keep my wedding dress & the bridesmaid dresses in the limo while we got our hair & make-up done. We also had a fun time in the limo and they offered champagne glasses.

    responded with the following comments.

    Thank you for rating us on Wedding Wire, Andrea. We are pleased that our driver, customer service, amenities, and overall experience were to your liking on your special day!

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