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Transportation in Allentown,

J & J Luxury Transportation

445 Business Park Lane
Allentown, PA
Services: Transportation | Login to save vendor
(610) 776-1516
Overall Rating
4.1 out of 5
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  • 51 Reviews


    Betty Smith

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    1 out of 5
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  • Have your drivers hang up and drive, never pull into a place of business on the phone and hold up a finger, signaling to someone to wait for you to end a phone call.

    responded with the following comments.

    Good Afternoon Ms. Smith, In reference of your review, we see that your wedding is on 2020, can you please provide more details in reference to you interaction with the driver so we can look into this and follow up with you?

    Samantha

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    1 out of 5
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  • I would not give this company even one star. My Grandmother booked a car service for my wedding day to take her on a 2 hour drive so she could be there to celebrate with me on the most important day of my life. My grandmother is one of the most important people in the entire world to me and due to J&J’s error they had cancelled her trip and never let her know. Due to the large monetary sum the bank flagged it as fraudulent, and denied it. However, it came to light that the reason J&J never let my grandmother know was because when she booked the service over the phone they got her telephone number WRONG! The woman who booked the service had a different number and as my grandmother is older and the “telephone” was her only means of communication she never got their calls. Please believe the woman who booked her service needs over the phone got her credit card number correct, just couldn’t take a phone number down correctly. While human error occurs the company should dignify my c... Read more

    Karen Bukics

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    4.6 out of 5
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  • Excellent customer service and very nice limo bus. The wedding package was great - included bottled water and champagne. And we had several little ones in the wedding party and when it was realized last minute that car seats might be necessary, they upgraded is to the larger bus at no charge to us.

    Catherine

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    5 out of 5
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  • Timely, professional and clean. This was my second experience with J&J and they were great. They picked me with my bridesmaids up first, then swung back for the guys. It worked out perfectly.

    Meghann

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    5 out of 5
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  • This company was fantastic for my wedding services. Every receptionist I spoke with on the phone was very helpful and attentive, and both drivers I had arrived 15 minutes ahead of time and were very attentive and responsible. I think the prices of both my limo and town car was excellent, and overall this is a great company to hire.

    Dolly

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    5 out of 5
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  • This company was fantastic. The vehicles are beautiful and the drivers are very courteous. The folks that handle the routes are easily reached and they are very flexible. I had to increase my bus size from 35 passenger to 55 the week before and they accommodated me, even though they were not obligated to do so. They came exactly on time and got a very large bus up a very small street. Tips are incorporated into the price beforehand which is nice. The big party bus is so nice! I recommend JJ transportation without hesitation. I estimated what I paid and it is close for a 6 hour party bus and a large passenger bus for 4 hours.

    Maureen

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    5 out of 5
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  • We used J & J this past weekend for my daughter's bachelorette party and it was perfect. Tom our driver was awesome. He was such a gentleman and so professional. I would highly recommend this company!!

    Julie

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    5 out of 5
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  • J&J did an awesome job on our wedding day. They showed up 30 min before departure which was awesome. We got to the church in plenty of time and then did picture in Philadelphia and looped around back to the venue. The driver was amazing. Called me the day before to go over everything and easily navigated the small streets of Philadelphia. With much appreciation- another J&J (Julie&John)

    Sarah

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    5 out of 5
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  • We used J&J Transportation to transport the wedding party to various locations throughout the day. Not only were they incredibly affrodable, but they were super nice, attentive, punctual, and the limo was impeccable. A few days before the wedding we decided to add on an additional hour as well as an additional stop and they made the updates with no problems at all. It was a great experience and I would definitely recommend J&J in the future!

    Rachael

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    5 out of 5
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  • I used this company for a bachelorette party that I was planning for a friend. They are amazing! They were very helpful the entire process of booking, answered any questions I had and even called to reconfirm our reservations a few days before our trip and also the day before our trip our driver personally called to confirm as well. We booked them for 6 hours going from central NJ to NYC and back home. Our driver Daniel was fantastic! He was funny and so so nice. I just wish I had found this company when I was getting married! I will definitely use them again for any future transportation needs!

    Katie

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    1.4 out of 5
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  • We rented a limo bus for my wedding, due to having a handful of elderly family members who preferred not to drive that day. A nightmare. First, they sent a party bus that seemed like it should have been retired years ago. Every bump we went over, it sounded like it was about to fall apart. The lights would flicker and changed colors. Then, when we were on our way to the venue, the bus broke down on the side of the highway. In the rain. They dispatched another bus, saying it would be there in 10 to 15 minutes. The driver got it started again and continued on the highway, going very fast, I assume to make up for lost time. The lights and music were still off, and it was dark and awkward. Then we broke down again, with barely any shoulder to pull off safely. Cars honked at us as they drove by. It was at this point I realized the window next to me had been leaking in the rain, and the left side of my dress and veil were wet. The driver told us 10 to 15 minutes until the other bus arrive... Read more

    Lauren

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    3.4 out of 5
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  • we Rented the large limo coach for our wedding— it was beautiful! My personal experience as the bride was fine with the driver, however, my only complaint was the driver was not much help figuring out the Bluetooth for us, for what we spent I wasn’t thrilled with listening to the radio on the way to my wedding. After our wedding I had a few guests complain about the driver being short with them when picking them up from the hotel to shuttle to reception as well as at the night. He complained to them that we were already 2 hours over which 1. It true and 2. Would not be of concern to my guess. Very unprofessional in my opinion. Again vehicles very nice, we have used them in the past but to be in this industry I just felt the service from the driver was less than expected. Customer service is pretty responsive but the gentleman that quoted us and took our credit card info gave us one price then called back an hour later said he messed up and made us pay the larger amount. We nev... Read more

    Kelly

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    4.1 out of 5
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  • I had booked a Navigator with J&J and a few days later they had called to let me know that vehicle wasn't available anymore. I ended up downgrading to a smaller size. J&J arrived on time, but our vehicle was very poorly lit, and we couldn't figure out how to turn the music on. I also requested a white limo and got black. Otherwise, we arrived on time and the champagne was good :)

    Joanna

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    0.9 out of 5
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  • Driver did not complete the full route at our wedding and dropped guests off at a different location. The company blamed a guest for "being in his ear" the entire ride which is what caused him to fluster and end the ride early. Received reports from several of our passengers stating that he might have hit a parked car. This was denied by the driver and company. Company would not issue a full or partial refund despite not completing job. Generally disappointed in services provided and customer service.

    Jenn

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    0.5 out of 5
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  • I booked J&J as the transportation for my wedding, and I was really unimpressed with their customer service. The driver got the shuttle stuck in the only entrance / exit to the church, effectively trapping all the guests and their cars in the parking lot. It took over 1.5 hours to get the shuttle un-stuck, which ate into my reception time and really messed up our night. After a screwup that big, I expected J&J to contact me to try to make things right. Instead, I ended up calling and emailing them numerous times before eventually receiving a partial refund. Everyone I spoke to was pleasant, but they were definitely giving me the runaround when they claimed they were "still investigating." Do yourself a favor, and pick someone else for your wedding day transportation.
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