My fiancé and I were sold on their custom engagement ring process. However, they are all sales and no follow-through. Every time we walked in the doors, they treated us like royalty, but their responsiveness and customer support were horrible. If you want to be a customer who pays premium price and doesn't mind the long wait, by all means, go to J David. We designed the setting, but when it came time to talk about the center diamond stone of the ring, the diamond salesman was no help whatsoever. They wanted the information of what we wanted in the center stone and we told them 1.5 carat round cut. The salesman then prodded for the dimensions. Well, isn't that what their job is? We had no idea because we have never looked for diamonds before! Everything went downhill from there. When we asked to see some of their diamonds, they only had a few available and already in settings, which makes comparisons much more difficult. Their diamonds were overpriced compared to Israel D fo... Read morer the same quality. They tried selling us on the fracture filled diamonds to enhance clarity. We weren’t falling for that because we wanted a natural diamond. When we told them we were thinking of getting the center stone elsewhere, they lacked any kind of service thereafter. When we finally picked up the ring, they let us walk out the door not even explaining when they would send us the appraisal, how to care for, or any follow-through or thanking us for the business. When we went to the competition at Israel D, the staff strongly encouraged us to use a different prong setting for the center stone than what we had designed with J David. The designer at J David never informed us that our insurance would be higher and they would want us to sign a waiver if they placed a diamond in that prong setting because of the risk of the diamond falling out!!! J David is inexperienced, lacked transparency, and only wanted our money. Israel D made up for everything poor J David did.