I was really struggling with whether to leave a review or not because I was not happy. I booked Michelle about a year before the wedding, got married in November 2019, had my trial about a month a so before that. We didn't really talk between booking and trial which is totally fine. I took the afternoon off for my trial as expected. I arrived and she thought I was another bride, was then late starting my trial because of drama going on at her other location (which I get it, things happen, but I don't need to watch her record and send a video message to her employee and hear it all) Once we started, things were fine, we talked all about her family, her daughters, etc. I was prepared with what I wanted my makeup to look like, but she told me she does one look for brides and that's it... I should have asked that question before booking but I assumed a makeup artist could do more than one look. She then told me her husband booked a trip for the same weekend as my wedding so she w... Read moreould be sending another person. That was news to me. I assumed (again, should have asked) that I was booking her. Why would I have a trial with someone other than who would be doing it day of?! The makeup was fine, I had some changes, but she was great listening to them and making notes. The hair was decent. It looked fine in the front but she put the hair donut to make it look fuller but you could see half of it!! My hair is thin and was having trouble staying up due to the weight so I understand it’s hard to work with but I have never had an issue with those accessories before. Fast forward to day of, the brand new hair and makeup girls came. They didn’t speak much at all, again had my name wrong, it was just awkward. My bridesmaids looked great but I was so upset with how my makeup and hair turned out. I was expecting what I received at my trial with the changes we noted but I got a completely different look. They did airbrush makeup which I had never done before (didn’t have that at my trial bc the machine wasn’t working so asked not to have it at the wedding…) The entire look was different. When I sat down for hair, she sprayed my head full of dry shampoo (I’m assuming so it would have some grip since we struggled in the trial) but didn’t even feel it first or spray a little, test it out, spray some more if needed. My head was so unbelievably itchy and looked/felt like I had a helmet on. Short of taking a shower and starting over, there was no fixing it. Unfortunately, there wasn’t a shower at the venue and we didn’t have time even if there was one. By 7 pm that night, my makeup had melted and my photos look horrible (It was about 45 degrees out so it wasn’t hot out and I wasn’t sweating…) I would expect this from a beginner or someone that was cheap, but they were expensive, and I was so upset at how I looked that day.