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Transportation in Arlington, VA,
(703) 522-5500
Overall Rating
4.4 out of 5
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  • 106 Reviews


    Zoe

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    4.4 out of 5
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  • We used ING for two separate trips- limo service from my house to the wedding/reception and towncar service the next morning to the airport. The towncar service was great- our driver showed up early and was very patient when we weren't quite ready. The limo service was average. The driver showed up on time and was very courteous, but the interior of the limo wasn't great. Some of the glasses were sticky and there were no beverages provided. The AC didn't seem to work well and at some points we were very hot and uncomfortable in our dresses and tuxes.

    Mike

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    5 out of 5
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  • We rented two charter buses for our wedding and it was very easy to work with ING. Our charter buses arrived at the hotel on time to pick up our guests and moved them to and from the venue without any issues. Charter buses were clean and drivers were very professional.

    Jessica

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    5 out of 5
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  • ING did a wonderful job for my wedding. They arrived on time and the service was spectacular. Will use again.

    Isabelle

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    5 out of 5
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  • ING Limo was outstanding. Martin provided a fantastic service that was above all expectation. I can easily say that ING Limousine Service & Martin spoiled us & made our day extra special. I have no hesitation in recommending this company, and will be doing so to anyone I know! Thanks so much Martin!

    Kendry

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    5 out of 5
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  • Make A Memory Limousine exceeded my expectations! Maria was very friendly and helpful in planning our day. Kevin, our limo driver, was fantastic. He was very professional and went the extra mile to make our day special. You won't have to worry about anything. Everything was taken care of perfectly. I highly recommend them.

    Karen

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    5 out of 5
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  • We rented a town car with ING and could not be happier with the experience. Our plans changed twice before the wedding (once the week before) and the customer service department were polite and helpful. The driver (David) was professional, kind and respectful. He stepped out of the car to allow my father and I to have a "moment" together before we entered the church. Also, he was responsive to last minute stops during pictures after the ceremony. I highly recommend ING Limo and Bus Service for any event!

    Kendra

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    5 out of 5
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  • ING limo service was wonderful. Our driver was very professional and timely as well as pateint when we were running late. I highly recommend them for your wedding or any special event.

    Maria

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    5 out of 5
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  • I am so happy with ING. The company was very helpful right from the start and answered all of my questions. Our limo driver was very professional and courteous. I would highly recommend ING.

    Paula

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    5 out of 5
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  • We reserved a beautiful white limos for our wedding. The chauffeur was so professional, helpful. He even took pictures for some of my family members. Along with our guests, we were very impressed with your services. Thanks again for everything.

    Nick

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    5 out of 5
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  • We chartered a limo for our wedding February 19th. David, our driver was incredible. He was so kind, polite and professional. He helped the bride get in and out of the limo and knew all of the tricks on how she should enter and exit the limo. David truly helped make our special day-special!

    Tracey

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    0.5 out of 5
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  • I am really sorry to all of those brides out there looking at ING as a possibility to provide their transportation services for their wedding on taking so long to provide my review. I had been trying to work something out with ING to address the issues with their service on my wedding day. Unfortunately, I have never received a response from ING after several tempts on my part to just talk about what had happened. Here is the email that I sent to ING once I returned from my honeymoon about the issues encountered on my wedding day (at the request of Brian Kojic - he requested I put the issued I encountered in an email to forward on to his "manager"; however, I do not think there is any manager, I think he is the manager and did not want to acknowledge what had happened). I am also including the email I received from my day-of coordinator, noting that she agreed with the email I sent. This was one of two regrets I had on vendor selections. I wish I had gone with Abe Transportation,... Read more

    responded with the following comments.

    Dear Tracey, We do apologize for everything not being exactly the way you planned it. We did put a lot of work and effort into your wedding but some things are out of our control. We did have your request that limo and bus should follow each other, however doing that on Saturday afternoon in Dc it's really hard. So they lost each other on those 30 traffic lights between I-66 bridge and church on Capitol Hill. A lot of people do not know but no vehicle is allowed to idle in DC and drivers do know that. They are the one that would be responsible for ticket not you. So on 100 degrees sometimes it's really hard to cool off the Motor coach within few minutes. Also, non of our buses come with any water or cold water, you probable got that mixed up with stretch Limousine, where we provide sodas and water as well. If we promised you that please forward that email and I will be more than happy to adjust the bill for you. 6 pass DTS that you had was only 2 months old vehicle when you rented, and all vehicles go through car wash before each rental. I spoke with driver about that soil, and he told me the same thing that car was clean as always when he picked up and stated that soil was coming off the bouquets of flower that you had inside the limo. Also, please keep in mind that we haven't heard from anyone about a wedding for about 4 months and than you contacted us. In your contract it is clearly stated that any issued during the rental must be reported immediately so we can fix it right away and not deal with it later, so everything can be smooth. Thank you Mike Reservation Agent

    Caroline

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    4.8 out of 5
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  • We booked just one towncar to take us home from our wedding reception. ING was so quick to respond, though the wedding was only a few weeks away. The driver was right on time, and even let me sister decorate the car, though he (and I) had no idea she was planning to do so. It was only a 30 minute drive, so there's not much to review. But they were friendly, inexpensive, and very professional. The driver even helped us carry our balloons to the front door. :)

    Veronica

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    3.5 out of 5
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  • We used ING to run a shuttle bus from the hotel to and from our wedding venue. For the most part, the service was good. My only very slight issue with them is that they were not as flexible as I would have liked. To be fair, though, none of the transportation services I had contacted were as flexible as I would have liked, so in that respect they were on par.

    Abigail

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    0 out of 5
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  • Contracted w/ ING limo for a 14 pas limo as trans for our wedding on May 14, 2011. The limo was to pick up the women of the bridal party at the Hotel, in Arlington, VA, & transport them to the Church in Alexandria, VA; leave the church & go to our residence, in Arlington, VA, to pick up the men of the bridal party & transport them to the church; waiting at the church during the ceremony & after taking the bridal party back to the Hotel. Day of, the limo arrived to the hotel & the women were not ready so we asked the driver to switch the pick up order; pick up the men 1st, drop them at church & come back to the hotel to pick up women. The entire trip, hotel-residence, residence-church, & church-hotel is 12.17 miles & should take (according to mapquest) 28 mins. Over an hour goes by & the limo is not back at the hotel. I call the driver & he tells me he's stuck & that he hasn't even picked up the men yet. I hang up with him & call the limo co & get put on hold for over 20 mins while they... Read more

    Emily

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    0.4 out of 5
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  • ING messed up completely on our wedding. They did not listen to our directions on where to go, and neglected to return to the hotel to pick up the groomsmen, the groom, and his family to bring them to the church. They were rather unresponsive when we told them again that they needed to return to the hotel, and never did go get them. The groom and his side of the bridal party all ended up having to take cabs to get to the wedding, and were barely on time. We had several towncars reserved for our older guests, but those didn't arrive when they were supposed to either. We had to call ING after the ceremony when the cars weren't there, and they did send them then but they were late and at that point we had entirely lost confidence in their service. They caused the biggest stress on our wedding day and choosing them as our limo company is our biggest regret. I do, however, give them credit for not charging us for the two town cars we ended up not using.

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