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Venues in Cleveland,

Hyatt Regency Cleveland at The Arcade

420 Superior Avenue East
Cleveland, OH
Services: Venues | Login to save vendor
Overall Rating
4.9 out of 5
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  • 31 Reviews


    Courtney Giuffre

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    5 out of 5
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  • The gorgeous, classy venue speaks for itself but the service is what really sets this place apart. As someone who hasn’t been involved in planning a wedding, I thought it was immensely helpful to have someone like Anne offering suggestions, following up and generally keeping me on track. Not only were Anne and her team on top of every little detail of planning our wedding but the frontline staff was courteous and jovial from the moment our guests checked in. This was really important to us as a majority of our guests were coming from out of town and stayed in the hotel so it was nice to see how well taken care of everyone was!

    Kayla Pinto

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    5 out of 5
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  • Our experience with The Arcade team was amazing from start to finish. We were already aware of the beauty and history of The Arcade which is what originally drew us to the venue but it was the staff at the Hyatt Regency at The Arcade that made us realize we could not have our wedding anywhere else. Ann and Allison were INCREDIBLE and helped us through every part of the process- big or small. They answered every question quickly and thoroughly, were very accommodating, showed enthusiasm for our wedding, and made us feel special along the way. We were incredibly impressed with every person there that made our day the most unforgettable experience. With this being such a fantastic venue, you might think the staff making it happen would be mediocre since the venue sells itself and they don't have a hard time garnering interest. Thankfully this is not the case. The food, the setting, the service, and the attention to detail cannot be beat. We had multiple guests tell us that this was the be... Read more

    Jessica

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    5 out of 5
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  • We just had our wedding in the Arcade last weekend and I am still basking in the glow of how amazing it was! First, working with Ann was so great. She is so sweet, responsive, and creative in solving any issue that we brought to her. She made the whole process of getting in all the decorations, set up, the entire ceremony, reception, and clean up go off with out a hitch. I really liked the massive survey they sent in advance and the deadlines to keep us on track. I loved how organized the whole process was. I was mentally prepared for something to go wrong on my wedding, but I honestly cannot think of one thing that went wrong. On top of that the hotel staff including front desk, valet, and bell hops were just so amazing. We had a ton of guests from out of town and lots had special needs (sick grandmas, tons of baggage, etc). Thanks to a Celine Dion concert the Hyatt actually sold out on our wedding night, so the hotel was hopping, but you would have never known that we were not th... Read more

    Adrienne Hatch

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    5 out of 5
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  • Jamie and Allison at the Arcade were so wonderful to work with! They helped us through every step of planning and were so thorough and professional. My wedding day was smoother than I could have imagined because of their skill and ability at what they do! Our guests had a great time, and keep asking us to have another party at the Arcade! It was the best weekend of our lives, and so memorable. We are so thankful to have had our reception at the Arcade!

    Allison Burko DeBellis

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    5 out of 5
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  • I cannot say enough wonderful things about The Arcade. Obviously, it is a remarkable building with a distinguished history, but the employees at The Arcade are really what makes it shine. I was drawn to this venue as it is unique and breathtaking. My fiance and I booked this venue about two years in advance and throughout that time, we had only wonderful interactions with everyone there. Jamie and Allison were absolutely outstanding. They made me feel calm and were so organized with absolutely everything. For two years, they answered all of my questions, took hectic phone calls, and made me feel so confident about my choice. They communicated with my vendors to make sure they were organized and set up everything. I just had to show up! During our actual wedding, we had a medical emergency with one of my family members. The staff at the Arcade were beyond amazing at handling the situation and taking care of us. All of the staff were so wonderful but one server, Theresa, went above ... Read more

    Adrienne

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    5 out of 5
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  • My husband and I worked exclusively with Ann for most of the planning and coordination. She was fantastic. Ann was always available to talk and super responsive (within 24hrs) to every quick it extensive email we sent with questions or concerns. I was always told that some things I plan or envision wouldn’t quite go how I wanted day of, but that I was the only one who would notice. I was ecstatic to see that nothing was different than how I imagined it. Ann made everything a dream and was always checking in to make sure we had everything we needed. The whole staff at the arcade was incredibly helpful for us throughout the whole process.

    responded with the following comments.

    Thank you so much Adrienne! We were so honored to work with you two and are so glad you had the most amazing wedding day! Congratulations again!

    Ella

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    5 out of 5
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  • Hands down the best place to get married in Cleveland. Every part of the process was easy. I worked with Ann and she was absolutely wonderful. She answered every one of my million questions thoroughly. From planning to rehearsal to the day of, Ann was there to help in any way she could. The staff at the Arcade as a whole was so wonderful. From coordinators to wait staff, I was so impressed. Some staff even hit the dance floor with us and we LOVED it! We chose to have our wedding on a Friday to save on cost.

    responded with the following comments.

    It was the greatest pleasure working with you and Zach, Ella! Thank you for selecting The Arcade to host your ceremony and reception! Congratulations again!

    Jessica

    reviews
    5 out of 5
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  • Amazing venue! We held our ceremony and reception here. It’s so convienent having everything in one place including overnight accommodations. Jamie and Allison the event coordinators are outstanding. I had braced myself for at least 3 mishaps and we had Zero it was literally perfect from beginning to end. They make everything so easy and enjoyable! Highly recommend!

    Amy

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    5 out of 5
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  • This goes without saying, but the Arcade is an absolutely breathtaking and unique venue. One of the things my husband and I appreciated most about our wedding day, however, is that we didn’t have to worry about a thing! There is something to be said about not being bothered with questions about set-up, logistics, timelines, etc. on your wedding day. Jamie, our wedding coordinator at the Arcade, had everything taken care of and was in contact with all of our vendors. She was awesome to work with in the months and days leading up to the wedding, always very responsive and accommodating. The way that Jamie and the rest of the Arcade handled things on the day of the wedding made for a very stress-free day for the both of us. They have a seamless process in place and are true professionals in the wedding industry. We could not be more thankful for our magical and wonderful wedding day at the Arcade.

    Tamika

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    5 out of 5
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  • Loved this place, the staff and food. A great venue .

    Shella

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    5 out of 5
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  • Having our wedding at The Arcade was one of the best decisions we made! We had lots of friends coming from out of state that were in awe of the beauty of the venue! On top of that, Ann and Jamie and nearly everyone we worked with was super accommodating and was prompt to reply to all of our inquiries. The big day went off without a hitch - the food was perfect, the decorations (set up by Ann and Allison from The Arcade) matched our vision exactly, and our guests could not stop raving about how gorgeous it was! We had small brunch the next day as well, and they pulled in many of our decorations from the wedding. It was beautiful and overall an incredible experience!

    Courtney

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    5 out of 5
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  • The venue itself is beautiful. Just as importantly, the entire staff is phenomenal. Ann is wonderful to work with and made the planning process easy and fun. Hotel staff were responsive to guests' needs, and the catering staff were friendly and pleasant. Many of our guests were "wowed" by the uniqueness, beauty and convenience of the venue, and loved the friendliness of the staff. They made our wedding experience perfect!

    Christina

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    5 out of 5
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  • My husband and I had our wedding reception at the Arcade and a post-wedding brunch the next day. The venue is absolutely STUNNING (so decorations are easy!), and most importantly Jamie, their wedding coordinator, is the best person ever to work with. From start to finish she was extremely professional and helped us and our families out however we needed. She responded to every one of my questions and pointed me to the right person if she couldn't answer it. They are super accommodating with different food restrictions as well (something important to us and our guests). Every single person was professional, helped us in any way possible, and made it the event of a lifetime. We are truly grateful to have worked with Jamie and are thankful to the staff for making our reception amazing! Even the wait staff was phenomenal - it's like you didn't even know they were there everything went so smoothly. One of the waiters even joined us during dancing and we spoke with him the next day - he... Read more

    Savannah

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    4.6 out of 5
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  • Growing up in Cleveland I have always loved the arcade and when we started searching for venues I did not even fathom it would be in my price range, even on a Friday in December since we were both in school and paying the majority ourselves. When we met with Jamie and Allison they made us feel at ease and we ended up booking that week! The venue is gorgeous, and the guests were very complimentary about the food and service. The only issue I had was our cake was thrown away the next day, without notifying us. They do send you a document the week of the wedding that has a small blurb in the multi page document but we had breakfast in the restaurant who holds the cake the morning after and they made no mention of this. I had not even tasted my wedding cake and my topper was thrown away as well, something I wanted to keep. Overall, I would recommend the arcade, just make sure you understand all the small details before booking, and that service fees are also taxed. I was not aware of this ... Read more

    Lauren

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    4.6 out of 5
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  • Our winter wedding was absolutely breathtaking! The arcade decorated for Christmas made an already gorgeous venue into an extraordinary venue! Our guests couldn't say enough great things about the food and grandeous views! Carolyn did a great job helping to ensure things ran smoothly during our wedding!
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