
Elizabeth
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Discover and connect with wedding vendors that share your taste and your budget. With trusted reviews, you can rest easy that your wedding day will be as beautiful as you envisioned.
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responded with the following comments.
Hi Elizabeth, I sincerely apologize that you feel your wedding experience was not what you wanted it to be at Hudson Gardens. We take every review into account in implementing changes for upcoming wedding seasons. Here at Hudson Gardens we do everything possible to make sure our brides are prepared. To protect the integrity of our venues for future brides, we do not allow adhesives such as decals. We do state that in our contract and restate that rule during walkthroughs with every bride. We also provide alternative solutions. If rules about adhesives are broken, our Customer Service Representatives do mention it because it would not be right to hold back a portion of a bride's deposit without warning. We take calling the police very seriously and only mention calling the police if there is a medical emergency. In our contract, we mention that we cannot have marijuana on property and cannot have the self-service of alcohol in our dressing rooms. We restate these policies at every bride's walkthrough so that they are fully prepared for their wedding day. There is a form that every bride signs at the walkthrough stating that they understand these policies, as well. As it is our responsibility to abide by Littleton liquor and marijuana laws, our Customer Service Representatives do have the responsibility to restate those policies at your wedding if they are being broken. Ultimately, our Customer Service Representatives act as venue coordinators for every wedding. Their main job is to assist the catering staff in making sure that every wedding runs smoothly and takes place just as the couple has envisioned. On top of that, to maintain the integrity of our venues, our Customer Service Representatives do need to try and make sure that our venues are being respected. We appreciate each couple's cooperation in this endeavor so that our venues stay beautiful for years to come.