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Venues in Strongsville, OH,

Holiday Inn Cleveland-Strongsville (Arpt)

15471 Royalton Road
Strongsville, OH, OH
Services: Venues | Login to save vendor
(440) 238-8800
Overall Rating
4.4 out of 5
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  • 9 Reviews


    Karen

    reviews
    5 out of 5
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  • My sister Michelle had her wedding at the Holiday inn and our experience was great. Deb was the main point of contact and made the entire experience absolutely flawless. Deb was amazing and I would recommend the Holiday Inn to anyone :)

    responded with the following comments.

    Karen....thank you for your kind words. Working with Michelle and your family was a true joy. What a magical day! Best wishes on your own wedding journey...we are here if you need us...

    Lisa

    reviews
    5 out of 5
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  • We were married on October 20th and had about 200 guests and chose the Holiday Inn Ballroom to have our reception. Working with Deb - the event coordinator from beginning to end was AMAZING AND STRESS FREE! I will refer my future bride friends here for the experience working with Deb alone, very personable! The food was FANTASTIC, the set up was perfect. Highly recommend.

    responded with the following comments.

    Thank you, Lisa, for your kind words. I enjoyed getting to know you and Fred...and your beautiful family...and playing a small role in your big day! Wishing you a lifetime of Love and Happiness...hugs to all

    Trinity

    reviews
    5 out of 5
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  • Everyone was very nice and very helpful! The staff helped make our wedding morning run very smoothly and went above and beyond to do so.

    responded with the following comments.

    Trinity, Thank you for the kind review! You were an absolute pleasure to work with and I'm so glad our staff was able to make your wedding day run more smoothly and were able to assist in any way! Best wishes to you and Zachary on your new journey together! Should you have any hospitality needs in the future, please feel free to contact me! Yours in hospitality, Halle Bratz Group Sales Manager

    JOANN

    reviews
    5 out of 5
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  • I WOULD TELL THEM THAT IT'S A DEFINATE PLACE TO BOOK. SERVICE WAS GREAT AND THE FOLLOW-UP BEFORE THE DATE WAS EXCELENT. HALLE BRATZ WAS A PLEASURE WITH WORK WITH.

    responded with the following comments.

    JoAnn, Wow! Thank you for the wonderful review! We were honored to host your family and friends throughout Kelly & Hans' wedding weekend in November! (We're still gushing over how incredible their Alaskan engagement photos were!) YOU were a pleasure to work with and am so glad your group enjoyed their stay with us! We hope to have the opportunity to host you again in the future! Best wishes to Kelly & Hans! Yours in hospitality, Halle Bratz Group Sales Manager

    Alyssa

    reviews
    5 out of 5
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  • We stayed here the night before and of our wedding. Service was great, and clean rooms and good breakfast.

    responded with the following comments.

    Alyssa, We appreciate you staying with us for your wedding weekend and thank you for the wonderful rating! As we pride ourselves on our customer service, we are thrilled you experienced such great service! We wish you all the best on your new journey and hope to host you again in the future! Yours in hospitality, Halle Bratz Group Sales Manager

    Donna

    reviews
    5 out of 5
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  • We had our daughter's reception here last month and everything was awesome! They were in a transitional period during the planning stages and I had to deal with a few different people but each one was up to speed when the inherited me and everything was smooth sailing! Every aspect of the hotel from the desk to the bar to the staff for the reception and everyone in between was excellent. I would reccomend the Holiday Inn Strongsville to everyone!! Thanks, Jill

    Jillian

    reviews
    3.9 out of 5
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  • I had a very difficult time trying to contact my original agent that booked my block of rooms, had to complain to several people, got hung up on several times, very bad customer service. This was all happening DAYS before my wedding, adding to all the stress I already had, if I could of canceled I would of but it was too close to the wedding. The hotel didn't offer me anything with all the terrible service and responsiveness. Will NEVER go here or use them again.

    responded with the following comments.

    Private_User399, We appreciate you taking the time to provide us a review of your recent stay with us. We pride ourselves on great customer service, however it seems as though we have fallen short of yours and our expectations. I would appreciate it if you could contact me directly to further discuss your experience to determine where we can improve our customer service to ensure this is an isolated incident. Thank you again for your time and I look forward to speaking with you. Yours in hospitality, Halle Bratz; Group Sales Manager [email protected]

    Barbara

    reviews
    3.2 out of 5
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  • we booked a block of rooms at this hotel because it was close to our reception venue (Mapleside Farms). The hotel was nice and it had a sizable pool. The bar was a great addition as a lot of our wedding guests congregated there on Friday and Saturday which was a lot of fun. We were disappointed by the booking process. A lot of our guests reported having difficulty scheduling their room even when using the code that was provided for us by Holiday Inn.

    responded with the following comments.

    Private User, We appreciate the time you took providing us with a review from your wedding weekend! I'm happy to hear that your actual stay was pleasant and your guests enjoyed our after-hours bar and lounge, however I greatly apologize your guests had issues making their reservations. I will certainly pass this information along to determine where we have an opportunity to improve our reservation system. Please feel free to contact me to further discuss. Thank you again for choosing the Holiday Inn Strongsville for your wedding weekend hospitality needs - we look forward to hosting you for a future stay! Yours in hospitality, Halle Bratz; Group Sales Manager [email protected]

    User4216303

    reviews
    2.3 out of 5
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  • We dealt with 4 different people about our wedding day to be promised everything would be right to only get to our day with lots wrong. They tried to get it all right, but with the event being handled by so many different people, things get transposed, forgotten and messed up. The hall looked beautiful, but those minor things all added up to not being a good night for my husband and I.

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