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Venues in Saint Charles, MO,
(636) 947-8270
Overall Rating
3.9 out of 5
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  • 47 Reviews


    Darla

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    1.8 out of 5
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  • They don’t communicate with their chapel coordinators...beware if you hire ! Ours was uninterested as well as not organized . Sent wedding day itinerary via email a week before and she said she didn’t receive from owner. Even told the groom the bride wasn’t there yet! Very unprofessional.

    Erin Walick

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    1.2 out of 5
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  • Do not waste your money here. We had our wedding reception here in March of 2019. Though the evening went well we woke up to a shocking surprise the next day, our card box had been taken, and after more investigation gifts and cards off gifts where also missing. Surching high and low no card box came up, not only did we lose all the wonderful notes people wrote for us but a hell of a lot of money. Appon calling the Heart of Saint Charles to see if they could check the cameras(that they said they had) I was told I couldn't view them until the following week when the owner came back into town . Though we wanted to know what happened we where calm and waited . When the owner came into town they called to inform us that the cameras they have are Live feed only . After doing my research I found out this is not the first time this has happened at this location, so I thought the cameras being live only was kind of odd. Fast forward a week we met with the st charles county police departm... Read more

    Andrew James

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    1 out of 5
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  • November 4th, 2017 the day I found out that I was soon to be Mrs. Andrew Schlereth. I got engaged at my FAVORITE venue in St. Louis while watching my FAVORITE team! What an amazing day! Shortly after, I started the stressful task of planning my wedding. Something that is supposed to be an amazing experience. Well, I for one, wasn’t exactly thrilled with all the little details that needed to be done. But with the amazing family, fiancé, and friends I had by my side, I knew it would get done and be PERFECT!! The first venue we scheduled to view was Old Stone Chapel and Le Belle Coeur, owned and ran by Heart Of St Charles. These new buildings are absolutely STUNNING!! The perfect look for my day. Not too fancy but not too rustic. I knew I wanted a more simple wedding when it came down to the decorations and décor. I mean, it was a St. Louis Blue Hockey themed wedding. The only things we were missing were the team, ice, and fights! As we toured both buildings, I knew this was whe... Read more

    Shelley

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    4 out of 5
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  • I would like to give Heart Events a 5/5. However, I am giving a 4 on responsiveness because : some of my e-mails were not replied to until 1 or more day(s) later. Their business hours did not make it easy for me to call due to my work schedule. I am giving 4 on professionalism only because at our consultation we were told that we would have a specific person for our rehearsal (who was NOT our assigned coordinator for our actual day) and then the day of our rehearsal I found out it would be someone else (a 3rd person) only because I went in to drop off our decorations. Otherwise I would not have known until we got to the rehearsal. AND THEN the day of our wedding while we were waiting for guests to be seated the Heart Events employee who was there with the bridesmaids and myself was ANOTHER ( 4th) person, she did a great job and said that she had been with the company 7 years but no one had ever said that our assigned coordinator would only be at the reception. Any other bride wo... Read more

    Brittny

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    5 out of 5
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  • My husband and I decided on The Heart of St. Charles and we were not disappointed! We went with The Overlook room for our reception and The Old Stone Chapel for our ceremony, because they both were so beautiful on their own! Kristin was our coordinator and she was absolutely amazing! She knows her stuff, she knew all the answers to our questions and provided us with so much info we didn't think Of on our own! The room looked amazing, the night went perfectly and she made sure we were taken care of all night! She truly cares about her job and makes you so comfortable! It's been almost 3 weeks and I'm still thinking about that night! We had an amazing wedding day and are so happy with our decision!

    Amy

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    5 out of 5
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  • The Heart of St. Charles is everything I could have imagined for a venue and more! They do the catering, decorations setup, provide tables and chairs, and they have a planner to assist your with every step of the process. My coordinator was so great and helpful! Couldn't have been a more perfect day.

    Samatha

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    5 out of 5
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  • I just had my reception here on 3/19 and I LOVE this venue, Everything is so new - literally from the time I booked every time I went in there they had something new, carpet, lighting, they even had added some stone to the outside of their building that was complete by my day! I could not have been happier with the service I received. I got lots of compliments on the food, and room the whole night of my reception! Thanks HSC for an amazing experience, and helping make my big day the best day of my life!!

    Michelle

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    5 out of 5
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  • I had my wedding reception here and my ceremony at their other location The Old Stone Chapel. I could not have been happier with the service they provided. From day one the planning with them was so easy and everyone in the office was always so helpful! The night of my reception I got lots of compliments on the food and the room which was amazing to hear. They even set up all of my centerpieces and party favors for me! I recommend The Heart of St. Charles to anyone looking for a stress free planning experience and a beautiful reception! Thanks for giving me a night I will never forget!

    Faye

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    5 out of 5
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  • Everyone here was very helpful. Our coordinator Shannon made sure everything was perfectly set and Charlie our bartender made sure everyone was well taken care of. The venue was perfect for my daughters dream wedding. Thank you all from the business office to the food service to the cake decorator.

    Eric

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    0.5 out of 5
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  • If you have a ticket to an event and a RSVP to an event at this location, the owners may prevent you from attending the event. This happened to my wife and I. I hope you will take this into account when booking a location for your special event.

    Tabetha

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    4.4 out of 5
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  • We booked the Old Stone Chapel for our wedding ceremony. We aren't very religious, and didn't want to get married in an official church, but the chapel was a great alternative. It's beautiful on the inside, so much so that you don't really need any decorations! They have a lovely arbor at the front of the chapel that makes a lovely backdrop for your ceremony. Best of all, we got to have our four-legged ring bearer join us in our ceremony! They have a coordinator there for your rehearsal and day of your ceremony to help make sure everything runs smoothly! We were able to hide in the reception room upstairs while our guests arrived. They also have a beautiful patio (where you could also do your ceremony outside if you wanted), where we were able to get a group photo with all of my wedding guests (our photographer stood on the balcony above)!

    Jenna

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    2.6 out of 5
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  • The location was great for our guests however the service you receive for what you spend at HSC is awful. The ladies in the front office are down right rude once they have you locked into a contract, they nickle and dime you for every same thing, FYI-chair covers can be rented for $1 outside of this venue and they want $3 a chair cover. On my wedding day, I got a call from my step dad because the HSC claimed they did not know how I wanted the room decorated after I dropped off all decorations on Wednesday prior with a drawing of where I wanted everything and reviewed it with the front office. My husband and I had our first look in the Great Room since we wanted to see it before everyone got to the reception, the room was not decorated correctly after I made calls when my stepdad contacted me the morning our wedding, I had to move around decorations in my wedding dress. When my mom arrived at the reception, none of our candles were lit, and there were no table numbers on the tables.... Read more

    Naomi

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    4.9 out of 5
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  • The food was excellent! My husband and I missed the tasting, so we just picked from the menu. The food was the most complemented thing about the reception! The workers even carried our plates for us so we wouldn't spill on my dress or my husband's suit. They also got us our first drink so that we didn't have anything to worry about or worry about navigating to get one. Everyone was so kind and professional. Heart of St. Charles was wonderful to work with. They saved me a lot of money by having table card holders (I chose to use my own numbers), centerpieces, and a mailbox for cards. I chose to use my own cake knife since one was gifted to me a week before the ceremony, but they had one I could use if I didn't have one. I was happy to be able to save money on the small things which would have added up if I had to buy my own. The wedding coordinator was great at making sure that everything from the wedding was taken home. She packaged up the cake, my knife set, and everything my paren... Read more

    Teela

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    4.2 out of 5
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  • The staff was very friendly and professional.

    Erin

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    1.4 out of 5
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  • We wanted our ceremony and reception in the same location and booked Heart of St. Charles because it was pretty and seemed to be a good price. We unfortunately got what we paid for and had nothing but problems with the staff. This venue is archaic in their record keeping in that nothing is electronic, we couldn't pay with a credit card and we never spoke to the same person twice so no one ever seemed to know what was going on leaving me to repeat myself over and over on details I had already discussed with them. We had to fight to get a tasting of the food before making our selections and our "wedding coordinator" couldn't be bothered to call me until 2 days before the ceremony when everything was already done/delivered. My instructions were not followed and they were not interested in making our day the way we wanted it but rather what was convenient for them. We had a great wedding in spite of the staff. If you want standard cookie-cutter reception and expect no service, look n... Read more
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