Please read our reply to Hartly’ response to us. Please check out Hartly Fashions on google and Yelp reviews before making a purchase. .
Hartly Fashions Thank you for replying to my post. We completely understand how stressful these times are for everyone, including businesses. We NEVER tried to return the dress because we do NOT have the dress- YOU have it in your store. We paid for the dress and $250 for alterations for a total of $849.99. YOU have our money AND the dress that you never altered. As for saying I was told that it was a final sale, that is not true. We were NEVER told that, we were told it was on sale but not that it was a final sale. My mailbox was not full, and the saleswoman who spoke to my husband was indeed rude! You made no attempt to uphold your end of the bargain. You had our money and dress and never tried to contact me in the date that you committed to which was April 11, 2020. I have nothing from you but you have my full payment. I am NOT smearing y... Read moreour reputation, the way YOU do business is smearing your own name. If you refund my money, you will be doing the right thing. If you do not take care of this the right way we have no other choice but to take you to court. We truly hope that you will do the right thing, as you have the dress and our money. We have nothing.
1 out of 5
Quality of Service:
1.0 out of 5
1.0 out of 5
1.0 out of 5
Value for Cost:
1.0 out of 5
1.0 out of 5
PLEASE read my review before purchasing anything from this store:
My wife purchased a gown for our daughter’s Bat Mitzvah. Two weeks later, the CDC announced a ban on gatherings of more than 50 people due to the COVID-19 Global pandemic, forcing us to cancel our daughter’s Bat Mitzvah celebration.
I called the store multiple times to discuss this and try to cancel our order; however, nobody returned my call. When someone finally spoke to me, I was informed that the alterations had never been started, and at the same time, I was refused a refund. On top of this all, the employees at the store were extremely rude.
The dress was not a special order item and had never been altered. We were supposed to pick it up on April 11th, but not only were they closed, nobody tried to contact us.
They still have the dress and our money;
we celebrated our daughter becoming a Bat Mitzvah virtually on her original date and have no use for the gown.
All we asked was to receive... Read more a refund, yet they had no concern for us as a customer, especially during these uncharted times. This has been a horrendous experience during such a difficult time for our family.
I truly hoped the owner would have reached out to us to do the right thing.
Unfortunately, if this does not get rectified, we have no choice but to take them to court.
Please go to YELP to see additional reviews of what customers have experienced. This will save you lots of headaches.
responded with the following comments.
It is so upsetting and disappointing that you could not celebrate your daughter’s bat mitzvah the way you originally intended due to the Coronavirus. We are all struggling with the ramifications of this worldwide pandemic. However, reading your review was truly heartbreaking to me as we are all experiencing these very difficult COVID challenges.
Hartly has a very reputable, hard-earned and well-deserved reputation. For 65 years, our family owned business has prided itself on providing the very best personal shopping experience and service. Our goal is to help our customers look and feel beautiful and we bend over backwards to make that happen. We love what we do and we believe it shows.
You got a terrific purchase of a beautiful gown that was reduced from $2795 to $599. At the time of the sale, your salesperson specifically emphasized several times that it was a FINAL SALE to which you happily agreed. In addition, your receipt also states Final Sale at the top and bottom. It was a mutual understanding that the gown was purchased as a final sale.
You left the store thrilled with both your purchase and your personal shopping experience. Much later, you called wanting to return it. I personally attempted to return your calls several times but your mailbox was full. Eventually, you spoke with two different managers at two separate times who really tried to help you the best they could. They were not rude, you were just unhappy with their answers. You also pursued receiving a refund from the credit card company who ruled in our favor that the gown purchased was clearly represented as a final sale and therefore refused to issue you a credit. And now in an attempt to smear our fine reputation you have posted a misleading accounting of your experience.
This is an incredibly stressful and challenging time for all of us both personally and business-wise. But I can say unequivocally that we are doing our very best to be there for our customers at this time and continue to provide the outstanding service that we are well known for.
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