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Event Rentals & Photobooths in Rochester, NY,
(585) 586-0901
Overall Rating
4.6 out of 5
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  • 43 Reviews


    User3591970

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    5 out of 5
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  • I cannot express how wonderful it was to work with this company! They have the greatest selection of EVERYTHING. My husband and I rented a Sperry Tent, lighting, linens, china and glassware from this company and both of us, including ALL of our guests were very impressed with the quality and selection of everything we rented. From the time our initial quote was processed, up until the day of, Hank Parker's helped us answer any questions we had and were extremely accommodating start to finish. I would recommend this company to anyone who wants the highest quality products and the greatest customer service a bride to be could ask for.

    User2511538

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    5 out of 5
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  • I attended an event to get special pricing for the wedding and I was floored with what was possible for our reception. There were so many options to choose from for decor and linens. Their staff was super helpful with choosing the right colors, linens, chairs, etc. and they were able to accommodate last minute changes.

    molly

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    5 out of 5
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  • I normally do not write reviews, but I had one of the best experiences with the Hank Parker's Rental team. Everyone was great from the customer service people on the phone to the nice delivery men. I was probably the most indecisive bride to have come to them. Each time I met with them they made me feel at ease with my decisions. They were very good with providing different options for me to select from - they truly have the best selections! I could go on and on about how wonderful they are, long story short Hank Parker's Rental made my wedding day the best day, it was PERFECT!

    Nicole

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    5 out of 5
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  • They were very responsive to all my changes I made at the last minute. Their inventory was great and I was very pleased with everything.

    Penny

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    5 out of 5
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  • They were awesome to work with, the chargers were gorgeous, and they provided us with a lot of flexibility. They have military discounts!!!

    Cathy

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    5 out of 5
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  • Got my chair covers here for a good price. We put them on ourselves and saved some $$.

    User2374240

    reviews
    4.6 out of 5
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  • Hank Parker has a huge variety of rental pieces for prices that cannot be beat in the Central New York area. Their showroom in Fairport is large, but when I visited the staff seemed somewhat uninterested in helping me fulfill a vision. That experience, however, is the only complaint I have. Their billing, delivery, and pickup were prompt and professional. There were some missing pieces upon rental return (which my venue handled) and I'm not sure that some of those were not oversights in delivery, but the replacement fees are reasonable.

    User3243479

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    4.8 out of 5
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  • Very helpful staff with reasonable rates. I would recommend them.

    Sean

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    1.4 out of 5
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  • Absolutely awful, unprofessional, and using them was a mistake that cast a pall of what would otherwise been a perfect wedding weekend. Our rep, Lauren, couldn’t have cared less about her job, and what should have taken one night--placing the order--took over a week because she couldn’t get the order right. Worse yet, she rarely returned calls and never followed through on her promises to email the invoice. And then it got worse. When they actually showed up it was as if they never looked at the order anyway... everything was wrong. They completely screwed us. To add insult to injury, when I called the manager, jacob, to tell him about the situation, he actually got belligerent toward me. He had no idea how to even access my order, or at least claimed not to, and got so volatile that I had to handle him. This is the worst kind of company, and with so many event rental businesses in the area there’s no reason to put yourself through the hassle, drama and hostility of hiring them.

    Chanh

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    4.3 out of 5
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  • I rented my chair covers from them. I had great help on the phone the second time I called because I spoke to a guy the first time and felt like he didnt really know what he was talking about until I called into the Rochester location. She changed my order to the right chair covers and really helped me with my selection. They are flexible with pick up and return times and the chair covers were great. They are a little pricey but if you have a place like Webster that will put on and take off your chair covers then you can save quit a bit. Overall the experience with Hank Parkers was good.

    Jessica

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    3.8 out of 5
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  • We rented an arch and a runner from them. Arch was gorgeous, loved it! However, they didnt tell us the runner we rented from them was paper! When the ground was wet on the day of the ceremoney we couldnt use it. They were unable to give us a refund as well but it was disposable.. However, we were really pleased with the arch.

    Abigail

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    4.5 out of 5
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  • We rented our chair covers form All Seasons. They were wonderful to work with and everything was perfect the day of the of the wedding.

    megan

    reviews
    4.7 out of 5
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  • We rented chairs from this vendor. Our only complaint is that their selection was not what I had anticipated. I had hoped for some more options as far as white chairs go. But they were priced well, were dropped off in plenty of time for us to set them up, and they were easy to work with.

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