
Kyli
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We chose this venue for my best friend's bridal shower. While the food was good, the venue gorgeous, and one server (Fitzbroy, I believe his name was) was attentive and polite, the experience following signing the contract all the way through the event was unpleasant. Communicating with Susan DaSilva via email was unpleasant. I had to follow up on several occasions after not getting a response and was told I was going to get charged extra when I was just trying to understand what we could and could not do at this venue for the bridal shower. On top of this, Susan never communicated with the banquet captain, Judith Sanchez. Susan informed me that when I arrived on the day, we would be able to begin setting up at 11am and that she would communicate this to Judith. When I met with Judith that morning (after waiting around for almost 20 minutes) I was told the servers would need 45 minutes to set up which cut into our time to decorate before the event. They ultimately let us decorate as t... Read more