
Ashton
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My wedding cake looked beautiful and exactly as I requested it to look. The bakery scheduled the delivery time based on when we wanted to serve the cake. When it came time to cut the cake, the frosting and middle of the cake were almost impossible to cut through and the cake crumbled. The center of the cake was frozen. Our catering staff was not able to use one entire layer because it was frozen and unservable. Our guests that did get cake, said that it was extremely dry, crumbly, and did not taste good. After the wedding, when I spoke with the bakery, they said that our catering staff must have placed that cake in the freezer and that was the reasoning for why it was frozen. Our venue does not have a freeze or frig onsite. After explaining that it could not be the catering staff's fault, they said that I did not schedule the time correctly for the cake to sit out long enough. The time was schedule with their recommendation. The cake was delivered at 2pm and was served at 8pm. Their re... Read more