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I worked with Charlotte and company for my wedding day hair and makeup. I knew I only wanted a few services (just me, my mom, and mother in law) and I had a hard time finding an artist who would work a small number of people. My artist was Chris and I knew from my trial I would love working with her. She was super responsive to my ideas and concerns and when I couldn't decide she helpfully weighed in with her opinions. I was hesitant about airbrush makeup, but it feels so light and smooth! I wanted to look like myself on my wedding day; for my hair to look how it looks on a "good" hair day and my makeup to look like an "enhanced" version of daily me. Chris nailed it and I couldn't be happier with how the look came out.
Cailin
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5 out of 5
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I cannot say enough about how absolutely wonderful it was to work with Charlotte and her team for my wedding. I had my hair and make-up (as well as the hair and make-up of my bridal party) done by Charlotte's team and everything came out STUNNING! I don't know how they did it, but somehow everyone's hair and make-up looked GORGEOUS from the beginning of the day to the end of the night. Special shout out to Sophia and Kristen who made my hair and make-up absolutely PERFECT! Everyone was so nice and accommodating, and took the time to make everyone's hair and make-up visions come true. I honestly cannot recommend them enough.
Jolyn Wiggin
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5 out of 5
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Charlotte and her team were the ideal dream team! I am not well versed in makeup and Charlotte as well as the lead for our team (Marissa) were absolutely incredible. I told them what I was looking for and that I didn't have much knowledge of hair/make up. Working with Charlotte to set up everything was a breeze. She is incredibly responsive, friendly and always available. She communicated with me via email multiple times as well as had a conversation via phone. When I first had my hair/makeup trial with Marissa, it was like hanging out with a longtime girl friend. Immediately we hit it off, she saw my idea and made it better. I have slippery hair and warned her it may not work, but my hair didn't fall out until 24 hours later! Since I wasn't too familiar with hair and make up products and styles, Marissa took the time to tell me what she was doing and when. She is incredibly knowledgeable and organized. She completely eased my nerves for my wedding day! On the day of the wedding, Maris... Read moresa was early and her team was there exactly when they said they would be! Marissa and her two girls (Solangh and Angeline) were absolutely amazing. They joined my girls getting ready and were so much fun chatting with us. It was like having 3 more girls to hang out with! My bridesmaids, mother, aunt, and mother and law couldn't rave about how professional, friendly and fun the ladies were. I highly recommend Charlotte, Marissa, Solangh and Angeline, there were the absolute dream team!
kelly madigan
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5 out of 5
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I loved working with Charlotte and the team for my wedding day. Since the first time we reached out to Charlotte she was so responsive, understanding and helpful through the entire process to make our day perfect.
Because we had a large party we had 4 total with us which I thought would feel crowded but everything was smooth and Charlotte & the entire team knows how to keep things moving to make sure we were on time but loved our hair & makeup styles. Bob & Angeline did my hair and makeup and I would highly recommend the trials before. It is nice to meet the team before to get to know them but also know what you are expecting the day of. I wouldn't change a single thing about my hair and makeup and that is because of the amazing work Bob & Angeline do. I would highly recommend both of them. Angeline is now my actual hairdresser which shows how much I liked her and Bob kept thing so fun (if I need to get my makeup done in the future I will be sure to be reaching out to him). Norma & Br... Read moreianna did the bridesmaids hair / makeup and all my girls loved them and felt so beautiful the day of. Overall great experience!
Virginia
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5 out of 5
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I am super happy and grateful for Charlotte's team. They were very punctual, friendly, flexible and professional. They were able to replicate exactly the hair and make up pictures we showed, in a timely manner. They were also helpful with the veil and I appreciate the emergency kit they gave me. I would definitly work with them again and I highly recommend them! Thank you so much for making me and my friends look pretty on my wedding day, we all had a great time getting ready :-)
Taylor
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5 out of 5
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I cannot thank Jen and Lyndsay enough for their incredible work on my wedding day!!! My girls raved about how beautiful they felt and my wedding hair/makeup exceeded every expectation I had. I truly felt like the most beautiful bride. The girls were so fun to work with and we laughed all morning as we prepped for the day. Thank you sooo much for being a part of the best day of my life, you girls are the BEST!!!!!
Kristin
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5 out of 5
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Charlotte is joy to work with! Professional, responsive and very helpful even when we had a last minute adjustment to our hair and makeup schedule. She runs a top notch business!
Our hair and makeup ladies, Camryn (makeup) and Lyndsay (hair) were wonderful to work with. Arrived promptly, kept a tight schedule with many women to take care of and still maintained to ease our nerves of the day all at the same time. I'd highly recommend Charlotte and her team!
Kate Iannarone
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5 out of 5
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Bob and Lindsay truly set the tone for the entire day of my wedding. As an out of town bride, I took a gamble on Charlotte after reading great reviews and put my full trust in her team. Bob and Lindsay were punctual, extremely easy to work with, never had me guessing, and delivered on the vision that I wanted for myself as well as for the rest of my bridal group. We spent the morning laughing and telling stories while getting ready and they really put me at ease and gave me confidence to walk down the aisle feeling my best. I know my bridal group appreciated their hard work and attention to detail as they also felt beautiful and were more than happy with their work.
Monica Soare
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5 out of 5
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Charlotte and Company did my and my mother’s makeup for my wedding this past June, and they did an excellent job. Charlotte set up an appointment for me with one of the company’s make-up artists, Ana, so that we could try out some hair and make-up ideas well before the wedding day. Ana was wonderful to work with and helped me decide on a hairstyle and make-up that ended up looking beautiful. Ana listened to what I wanted but also helped me with questions I had, and I was very happy when we finished the trial.
On the day of the wedding, Ana arrived early to set up and we had plenty of time to recreate the look that I had loved. My mom had chosen not to have a trial and to just have hair and make-up done that day – since she has short hair and didn’t want anything complicated – and she was very happy with what she and Ana decided on that day. Everyone told us how good we looked at the wedding and the photos came out beautifully too.
I especially loved my updo – I have rath... Read moreer fine and thin hair, and I couldn’t believe how full and intricate my hair looked with the braiding and pinning.
Charlotte and Ana were very easy to work with, very accommodating of our schedules, and we had great communication throughout. We loved our looks and highly recommend Charlotte and Company!
Danielle
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5 out of 5
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I cannot say enough great things about Charlotte and her team. From the first email interaction with Charlotte, I could tell how organized and professional Charlotte was. I had the pleasure of getting my trial and wedding day make up done by Sara and hair done by Ann. Both Sara and Ann really listened to what I wanted and both ladies worked so well with my family and bridal party. They both made everyone feel so beautiful and confident for my wedding. I HIGHLY recommend choosing Charlotte & Co. for your wedding hair and make up!!
Bridget
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5 out of 5
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Charlotte, Lyndsey, and Erica were absolutely OUTSTANDING to work with. They made everything so easy and we’re incredibly responsive, personable, organized, and professional throughout the *entire* planning process. I would honestly give 10 stars if I could! Thank you to all three of you - we truly loved working with you! 💕 For any bride considering working with Charlotte and her team - you will not regret it! Hands down one of my favorite wedding vendors.
Emel Erdogan
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5 out of 5
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Ana did an amazing job for me on my wedding. I would definetely recommend their service.
Emel
Lauren Lamb
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5 out of 5
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5.0 out of 5
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Charlotte was extremely responsive and accommodating. Made scheduling very easy and so professional.
Erica
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4.8 out of 5
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Charlotte & Co hooked me and my bridal party up with the most phenomenal makeup artists and hair stylists! Before I connected with them, I had 2 trial runs with other companies that went just not at all as hoped. These two others either just expected me to know too much about what I wanted right off the bat, were impatient with the trial process, and pressured me into saying I liked the finished look more than I did. It's a big expense but also so very important for the wedding so I wanted to get this right - I was so fortunate when I got to meet Marissa from Charlotte & Co. I'm telling you she was open and easy-going, plus she knew spot on what I was talking about when I expressed a couple different things I was indecisive about and helped me pull together a few different looks I found into one gorgeous style. She was on-time, super duper friendly, flexible, easy to reach. When I had a question about extensions (because I hadn't purchased them before) she even picked up when I called ... Read moreher on a weekend and talked me through what I needed. And when I tell you my look on my wedding day was everything I wanted, I'm flat out, it was everything I wanted. It actually was so much better than even the trial helped me imagine it could be.
Marissa was my stylist and makeup artist but another awesome stylist came along too to help out with my bridesmaids hair - Shari. She was also on-time, super nice, and very very good at capturing what the girls wanted. All of my girls got so many compliments on their hair I was so glad I went with these ladies.
Thank you Charlotte and thank you Marissa and Shari! You ladies made this girl's wedding day look, absolutely perfect!
Liz Gauthier
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2.6 out of 5
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2.0 out of 5
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3.0 out of 5
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2.0 out of 5
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2.0 out of 5
I hired Charlotte Phinney's services for hair & makeup for my 5/25/19 wedding. I had Kristen for makeup and Marissa for hair.
At first I was thankful to find Charlotte Phinney, I didn't have good luck finding hair/makeup artists and I was getting a little too close to my wedding date due to a fraudulent vendor. So I was happy when Charlotte still had availability 1.5 months out from my wedding, and was very responsive.
The first thing that went wrong is that we had a change in plans with one of our flower girls. At first she was going to have her hair professionally done and so the groom paid for it, but then her mom decided she was going to have it done herself. Charlotte Phinney requires you to pay for services ahead of time, and it's non-refundable a month before the wedding. I reached out to Charlotte to see if the money for the flower girl's hair could go towards the tip for the hair and makeup artist (I asked her about one week before the wedding) and she gave me some BS ... Read moreanswer about how the hair and makeup schedules were already set and that her payroll system was not equipped to handle a transaction like that. In other words, you lost your money, too bad.
Then, on my wedding day...Kristen showed up relatively on time and did a spectacular job. I know the makeup was a little heavy for my bridesmaids who aren't used to wearing makeup, but they looked gorgeous. And my makeup came out spectacular!
Hair was another story...we had a little snafu with that one. Half an hour goes by and Marissa hasn't appeared...I text her....I call her...no response. I think around an hour and a half after she was supposed to be there she called me back, saying that she was rather confused and asking when my wedding was. When I told her that my wedding was that day and she was supposed to be there an hour and a half ago...she immediately started freaking out. To me. The bride!!!!! Saying how she couldn't believe that this happened, how she didn't understand why it wasn't on her calendar, and wondering what the heck they were going to do. Thankfully I was the most chill bride ever (uncharacteristic for me, but I was the calmest that day!) ...or else that could have been really bad, having your vendor freak out on you. Anyway, once she calmed down a little, she said that she would figure out what to do and call me back. At the end of the day, she ended up coming with the owner of the company Charlotte so that they could both do our hair at the same time and make sure that we were still ready on time. Even though they were very late, they did deliver on time! Marissa is amazing with hair and I absolutely love how my hair came out. Unfortunately the same cannot be said for Charlotte...one of my bridesmaids asked for a very simple updo, and her hair had completely fallen out before the ceremony even began. That's completely unacceptable, especially with the money they are paying for the services!
After all this, Charlotte still wouldn't refund me the money spent on the flower girl who didn't have her hair done. You think it would be the least that she could do after what happened...
Even though Kristen and Marissa are great, unfortunately I wouldn't recommend based on what happened.
responded with the following comments.
Hi Liz,
I am very sorry that we had issues on your wedding day.
As you stated, we do final payment one month before your wedding and at that point you had approved the schedule for the day and the schedule was sent to your artists. I am flexible about schedule changes but removing an appointment one week before your wedding is an unreasonable timeframe. It is unfortunate that you did not have a family member or a friend to take that appointment.
Marissa, who is always so reliable, had a problem with her calendar in her phone. I know that it does not correct what happened on your wedding day but she purchased a new phone and changed to an I Calendar.
As you stated, you were a very chill bride. I was so impressed when on the morning of your wedding I called to say that I would come with Marissa so that we would finish on time. You were calm and confident that all would be fine. Marissa and I thought all was well, we never heard from you and did not know that you felt otherwise so I was quite shocked to read your review.
I am also surprised to hear that your bridesmaids hair did not stay in. When I left it was secure and she was happy. Marissa did her usual final check on all hair before she left and it was fine. I can’t imagine what happened between when Marissa left and your ceremony.
My sincere apology for not living up to your expectations.
Charlotte