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Favors & Gifts in Hamel,
(866) 598-8979
Overall Rating
2.8 out of 5
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  • 7 Reviews


    Zachary James

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    1.6 out of 5
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  • This company is an absolute joke, and this is going to be one of many reviews I leave on as many different sites to shred their credibility, because they have none. I ordered six different customized drinking glasses for my groomsmen. The first metallic/glass tankard came and the lettering looked almost microscopic. When the other five came, there was a new metallic/glass tankard that looked much better and the lettering was big and visible. I'm assuming this was a re-do since the first one, again, was complete trash. The other four looked fine, but once I took a look at the manifest, my youngest brother's 8 oz. Glass with a golf ball was crossed off the manifest and not included. I email their customer service FOUR separate times over the span of a week and a half with NO REPLY. I contacted them through Facebook, again, NOTHING. Finally I called their number and was able to get assistance. Surprise, surprise, no human customer service except an extension to an answering machine that w... Read more

    G

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    1.6 out of 5
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  • I unfortunately relied on groomsshop to deliver my groomsmen gifts (engraved mugs). I put in the notes that I had four groomsmen. TWO of them are named "Jon" with identical spelling, and one of them "Brant". Only one mug came with "Jon" and another came with "Brent" (misspelled). The icing on the cake? I read their customer service section of the website and it read "Groomsshop.com prides itself is excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you." I literally LOL'd... Then I cried... Now I get to go find something at the mall because I relied on these guys and they failed miserably to read the notes, follow instructions, or even follow the order. PSS? They still charged me for four mugs but only sent three. If your time is of any value to you, save TONS of it by NOT using groomsshop.com.

    Courtney

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    1.4 out of 5
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  • We received one item out of hundreds of dollars of merchandise purchased. I tried contacting this company through email, phone call, and Facebook with no response for 2 weeks. I finally threatened to turn them in to the better business bureau and report my the charge as fraud to my credit card company and got an email back almost immediately. They promised to put in a replacement order and that I would get confirmation. Another week went by with no updates. I tried to email back and again no reply. After having to threaten them again they responded back. Finally a week later they ended up refunding us for the items we did not receive. We ordered almost two months before our wedding and had less than 2 weeks to find new gifts once this was all said and done.

    Scott

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    1.4 out of 5
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  • DO NOT PURCHASE FROM THIS COMPANY!!!!! I was really excited about the personalized knives I purchased for my groomsmen until I received them and the metal on them was scuffed and scratched. Not the quality that I paid for. When I reached out to customer service I was VERY clear that I DID NOT want a refund or discount, just the quality that I paid for, they said they didn’t see anything wrong with the product and I haven’t heard anything since. Do not waste your time or money on this company, they do not care about their customers or delivering a good quality product!!

    Tom

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    5 out of 5
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  • Great products. Fast service. Ordered personalized humidors.

    Kelsey

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    5 out of 5
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  • I purchased all my groomsmen gifts from this online store. They were such a hit! They have a great selection of personalized items!

    adrienne

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    3.4 out of 5
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  • Our rating for this company is either a 5 star or 0 stars depending on what context. We ordered 4 personalized whiskey barrels as Groomsmen gifts and when they arrived, they were hideous. They were a little over $50 each and worth maybe $5 honestly. They each had a wooden stand that they sit on that weren't even the same sizes or colors. We had to stain them just to make them look less "cheap", Ikea would have made nicer stands. We sent a nice email explaining how we were a little let down with the quality and the agent was so understandable. They have a pretty strict "no return on personalized items" and she didn't even hesitate to reissue 4 new barrels. Pleasantly surprised and thankful for the amazing customer service. Although when the new barrels arrived, they were the same quality as the first set and the stands on those didn't match either. Out of 8 barrels, we were able to take this and that from each shipment and create 4 barrels nice enough for gifts. 0 stars for the quality ... Read more

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