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Event Rentals & Photobooths in Williamsburg,
(757) 220-0003
Overall Rating
3.1 out of 5
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  • 5 Reviews


    Annie

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    1 out of 5
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  • DO NOT USE - THEY STOLE MY MONEY I am extremely disappointed with this company. I ordered a specific number of tables and chairs and linens to go with them. When they delivered my order, they did not bring one of the tables. So, I was unable to use 10 chairs and 1 tablecloth and the delivery person took them back. To my surprise, they charged me for the 6th undelivered table and chairs and linen that I could not use. I emailed to address this and they responded with a copied/pasted cancellation policy and no other acknowledgement of the situation and their responsibility for it. I emailed again thoroughly and very politely explaining the situation and asking for a response - but got none. I still have yet to receive a refund for the items that were either not delivered and/or could not be used. In my opinion, this company stole my money and has terrible customer service.

    Cameron

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    1.4 out of 5
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  • I was originally drawn to using this vendor for my wedding due it's lower rental prices advertised on the website and after comparing this vendor to other local vendors, I decided to take the risk. I used Grand Rentals Station of Williamsburg for my tent, glassware, dinnerware, tables and chairs rentals totaling up to $3600 with an additional $400 for a non-refundable damage fee for all my items. Thus I was very surprised to find a separate, additional charge of $60 one week after my wedding. I called Grand Rentals of Williamsburg to clarify and clear this charge. I was told that this charge was originally for 4 broken wine glasses, and 1 fork, 1 knife and 1 spoon. I asked how did these handful of items add up to $60 and why my $400 damage waiver fee did not cover these damages like the name would state. After 4 phone calls to the manager, I was rudely told that he did not believe me and that it was up to his decision on what would be refunded or not. His assistant then stated an excus... Read more

    Kelsey

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    4.7 out of 5
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  • Good quality of products for a more reasonable price. Only rented tablecloths! Plenty of other items available to rent.

    Kacie

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    3.5 out of 5
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  • A couple hiccups along the way with the order and day-of service. After bringing the issues to the owners attention, he apologized profusely, assured us this was not his standard and refunded a portion of our fees. In the end, the wedding was beautiful and all the items used were lovely.

    Michelle

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    5 out of 5
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  • Kyle is just so helpful and always quick to help me with all of my rental needs. Always answers the phone or phones me back and makes everything happen. I'm so happy with the service and I can't wait to see what everything looks like at my wedding the first Saturday in June.

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