I normally don't write reviews but when you experience exceptional service you owe it to the staff and venue to recognize each of their efforts that go above and beyond. We had our daughter's wedding in May and we can't say enough about the service and attention we received over our 4 day stay! Our rooms, events, food and the service were outstanding! Any glitch, no matter how small, especially when I look back now, they were quite small! Each were graciously handled by the entire Grand Cascades team from Jean the Wedding Sales Manager (no pressure sales and always accommodating to the bride and mother of the bride) , Jenna our Wedding Coordinator (attentive to every detail and always cool, calm and highly qualified to address and resolve anything - hope she handles her wedding as well as she did ours), Susan our Concierge (always checking to make sure we had what we needed) and Cheryl at the front desk (who I would stand on line and wait for just so I could deal with her). The ... Read moregrounds are gorgeous, the sunsets magnificent and the rooms and decor all added to making the bride and groom's day very special and memorable. With the staff and the folks I specifically mentioned, it was a fabulous celebration that everyone raved about and will talk about for years to come! Can't wait to go back for a relaxing weekend just to enjoy all the other activities they have to offer as well! LG

We got married at Black Bear Golf Club, part of Crystal Springs Resort. We toured 3 of the whole resorts possible 5 venues, but knew that Black Bear was it. Crystal Springs as a whole was the only venue we looked at and before we left that day, we knew we didn’t need to go anywhere else. The fact that we could get an all-inclusive package, a hotel, and transportation was a no brainer. We loved everything about Black Bear from the gazebo ceremony space, to the open windows throughout the cocktail hour and reception space, and the overall intimacy of it all. We met Julie for the tour and we couldn’t imagine going through the whole process with anyone else. She was amazing, always answering our emails, being willing to follow up with Minerals (the hotel we used), and anything else we threw her way. She was also our coordinator, which originally we were going to be working with Silje, but she went out on maternity leave and we only met her at the food tasting. Which we actually almost ... Read moremissed, but Julie rescheduled another one when a snow/ice storm caused us to not go. Again, she’s amazing! And speaking of food tasting, the FOOD was to die for. We went with three of the four entrees we tried at the tasting, but we truly believe we would’ve been satisfied with any of the choices we would have picked. We still have guests say “those mushroom raviolis were awesome!” We didn’t even get to all of the items I wanted in our cocktail hour because guests were enjoying them so much the kitchen ran out! Kim was our Maitre d’ and she is a rock star! Every time we turned around she was there to see if we needed anything. She made sure we had food from the buffet, drinks always full, and even food and cupcakes to go. She was truly amazing in making sure we were taken care of, even before the reception kicked off and we were just hanging in the bridal suite. Black Bear was the perfect venue for our wedding of almost 150. Julie and Kim provided such a level of service beyond what we could have asked for from start to finish (even when I had to email her days later because we left something behind in the hotel!). Black Bear, Minerals, and any part of Crystal Springs Resort is a place we would highly recommend!

Working with Jean n Jena was very Good as well as all other members of the different departments such as the Front Desk Staff and Bellmen Jace was very helpful and accommodating. Dena the Bridal Assistant was wonderful 😊 and the Maitre D Daniel made the evening come together and run so smoothly

I honestly could not imagine having my wedding anywhere else but at Ballyowen Golf Club. From the moment we drove up to check out the venue, we knew that this was the place for us. The scenery alone is unlike anything you will see anywhere else. The day of our wedding was even more beautiful than the first time we saw this venue and I didn’t think that was even possible. Besides how beautiful everything turned out, the staff were so professional and accommodating. Silje our wedding coordinator and Luis our Maitre d’ were the best! They both made sure we had everything we needed throughout the night and took care of anything necessary to make our wedding day as smooth as possible. I couldn’t imagine our wedding at any other venue. It was absolutely breathtaking.

I can't believe it has taken me this long to review Crystal Springs, Grand Cascades Lodge; It was, HANDS DOWN, the best decision of our entire wedding on October 19, 2019. From the very start, the staff at Grand Cascades was incredible. Jean, who helped us book the venue, went above and beyond to accommodate our budget since she knew it was our dream location. Then, when we were handed off to our coordinator, Jessica, I knew we would be in the best hands. Jessica was nothing short of incredible. From the moment we met her, all the way through our wedding night, she made sure every little detail was taken care of so that we didn't have to stress. She went into superhero mode when the ceremony decor was not as I imagined before I had a meltdown, fixing every last detail as if it were her own wedding. She DECORATED OUR CAKE when the florist left it undone. She spent time with me trying to figure out how I could get McDonald's delivered to the venue for when guests left the party -- highly... Read more recommend this. She fluffed my gown and fixed my hair because, oh yeah, she also used to be a hairdresser. I mean... could she have been any more perfect!? On top of all of this, Jessica was the kindest, sweetest, most calming presence on our day. I can't say enough about her and the entire staff who was there for our every need. This also includes the bridal attendant and maitre d' who made sure our glasses were never empty, that we ate our (incredible) food, and that we took a moment to enjoy each other and absorb what was happening. They even set up a private room for just the two of us after the ceremony to enjoy our cocktail hour food in a romantic setting! It was like a fairytale! As I said, Grand Cascades Lodge was the best decision we could have made. Even prior to wedding day our guests and bridal party were able to enjoy the amazing spa, the biosphere, and all other amenities they have to offer. The setting was gorgeous (a perfect sunset sky with a mountain backdrop for our ceremony couldn't be topped), the ballroom was breathtaking, the food was phenomenal (people can't stop talking about it), and I know our family will continue to visit Grand Cascades for years to come with beautiful memories behind us. Oh -- and I'm sure most of our guests will be back now, too! Thank you, thank you, THANK YOU!

Minerals Resort and Spa - My fiance and I were looking for the perfect location for an outdoor, fall wedding. We also wanted somewhere that we can have a full wedding weekend of fun with family and friends without breaking the budget. We absolutely got that at Minerals AND MORE! Nicole and Erika were very helpful throughout the entire planning process. Erika was there to answer any questions I had and help me execute my vision! This venue is very flexible and willing to work with you. On the day of the event, Erika was there to make sure everything was being set up correctly. In addition, I had a bridal attendant and maitre d. Kaya, the wedding attendant, was also very helpful throughout the day! Every single guest had an amazing time! And I am so happy that my wedding will be talked about for years to come.

We just had our Wedding on 10.18.19 at Minerals Resort for about 100 Guests, and it was everything I ever dreamed it would be - a lot of that is thanks to the staff at Minerals. We looked at about 20 venues before deciding on Minerals - the gorgeous ceremony and cocktail outdoor venues, the simple yet elegant ballroom, and the value of food/drink for the price is what made our decision. We toured twice with Nicole and booked with her. She is very good at her job and it was a pleasure to work with her. We then had the privilege of working with Erika, our coordinator. I truly cannot say enough about her - friendly, professional, knowledgeable, responsive, thorough, assuring, and kind are just a few. I was stressing because we hired a lot of vendors, had a lot of details, just a lot of moving parts - Erika made sure absolutely everyone and everything were where they should be, when they should be. We have received countless compliments from our guest - best cocktail food ever, best dinner... Read more food ever, best bar selection, best wedding ever been to. If I had the choice to do it all over again, I would absolutely have my wedding at Minerals again and I would 100% recommend this venue to anyone and everyone.

Crystal springs ballyowen was an amazing place for our wedding. From the staff to the views every one of our guests said how amazing the place was and how they were treating amazing by all the staff.

Crystal Springs Resort- Grand Cascades Lodge is absolutely breathtaking. We had our wedding here on 8.24.19 and the staff made us feel like royalty. They truly went above and beyond for us and made the whole day magical. We want to specially thank Jean and Jenna for being so amazing and accommodating . I would recommend this place to everyone. THANK YOU FOR GIVING US THE BEST DAY OF OUR LIFE

We got married on 7/13/2019, at the Pavilion in 85F weather, and it was a big hit. Some of our guests are saying it was the best wedding ever! There were the usual hiccups that happen with any large event - photo booth vendors showing up with the wrong equipment, limo pulling around to the back entrance when we were expected at the front, server dropping a full plate of food - but Minerals staff did not miss a beat. They kept us on track and made the magic happen. I especially appreciated my dedicated "bridal attendant" who helped my bridesmaids with re-pinning my bustle, fetching my purse, putting my bouquet away, etc. Minerals especially went above & beyond to accommodate our guests with special needs. When they saw a guide dog sitting at the cocktail hour, they brought a dish of cool water for her. When we had to get wheelchairs across a field, golf carts materialized. It couldn't have been a smoother event on their end.

My (now) husband and I were pretty picky with where we wanted our wedding to be. We knew we wanted it to be outside or at an outdoor venue (we got married in June 2019), but we also didn't want our guests having to use a Porta-potty. When we saw the Minerals Hotel pavilion - we knew it fulfilled every single one of our wishes! It's an incredibly beautiful space and Erika and Nicole were SO incredibly helpful throughout the entire process! We were planning things from another state and they were so accommodating and just truly wonderful to work with. I don't know what we would've done without Erika the day of. She helped put out all of our decorations and even saved a few disasters from happening (like when our limo to the church didn't show up). The food was great and everyone of our guests kept on raving about how it was the best wedding they've ever been to. You won't regret choosing the pavilion!

During this time of crisis with COVID-19, this business showed its true colors -- all of which were ugly. Do not give this place your business. They don't care about doing the right thing. They only care about money, and they will do whatever they can to try to keep it, even if they have no legal right to do so. FULL STORY: We booked our wedding back in spring of 2019. Once the coronavirus forced businesses shutdown in February 2020, we knew our June wedding plans would be postponed. We began to express these concerns to the venue in March. When it was our turn to pick a new date in April, everything turned sour. By this time, our wedding was nearly paid in full. Our initial deposit in 2019 was 25%. When we went to pick the new date (June 2021 --now 2 years after booking), we were told the deposit requirement would suddenly be changed to 42%, and that we would not be refunded anything more than that amount. Our contract clearly stated no changes could be made without both parties... Read more agreeing. By changing the date and deposit requirements, Crystal Springs violated their contract with us. We did not agree to the raised deposit. With businesses shut down, there was a good chance they could go out of business and we would lose all our money. We spoke to the sales director, Linda Alloco. Not only was she rude and condescending, but she could not tell us where our money was. How's that for transparency? We contacted the Better Business Bureau and even had an attorney write a letter. Crystal Springs ignored both requests. A month before the wedding, we still had no resolution. We finally had no choice but to issue 3 credit card charge-backs with Chase. This morning, over a month after our wedding was supposed to happen, we got confirmation that 100% of our money was refunded to us. In other words, Crystal Springs was in the wrong, and Chase knew it. Throughout this whole ordeal, I cannot find a single e-Mail where the staff from Crystal Springs expressed one bit of sympathy for our wedding being postponed. My last living grandparent is 94 years old and might not be around a year from now. The groom's mother is immuno-compromised and would not be able to attend if the virus is still present. This was supposed to be the happiest day of our lives. Crystal Springs could care less about any of those things. They have no moral compass. I am writing this review to let other couples know that if they are also being treated poorly by Crystal Springs, there is still recourse. Get everything in writing and document the dates of all your phone calls and e-Mails. Call your credit card company ASAP and explain your situation. File a chargeback and be prepared to fight with all you've got. To Robby Younes, the COO who was "too busy to talk to us" while holding $20k of our money: Shame on you for refusing to hold up the initial 25% deposit. For breaching our contract. For forcing my family to fight with your horrendous managers for 4 MONTHS, when you could have simply done the right thing from the start. Mr. Younes, word of mouth will make Crystal Springs lose more business than you realize. Was it worth losing 100% of our business, getting a negative review on every social media platform, and having a black mark on your relationship with Chase? You paid your staff to write hundreds of e-Mails and spend hours on the phone with us, and now you aren't seeing a dime of that money come back. Nice ROI.

We booked very far in advance and over an almost two year period it was well worth it! Our dreams had come true from rehearsal, to ceremony, to cocktail hour, to reception, to after party and to the breakfast and of course the exceptional hotel rooms at Grand Cascades! From Jean from booking, to Jessica our coordinator and Daniel the Maitre de, they made everything at grand cascades amazing and so personalized for us! I could easily say it was the most amazing weekend of our lives!

My experience with Crystal Springs Resort was everything I could have asked for when planning my wedding. We were married at the Grand Cascades venue on April 20th, 2019. Jenna, my wedding coordinator, went ABOVE & BEYOND to provide everything I wanted/needed. They even helped us coordinate some complicated requests and answered a MILLION of my crazy bride questions. My Maitre D Daniel was also incredible. He made the entire night so easy and made everything run flawlessly. The entire Crystal Springs team worked to make my day special, made sure all the details were ironed out and thought through. I would recommend Crystal Springs to anyone! The hotel even decorated our room after the wedding and gave us a bottle of champagne and chocolate covered strawberries. SO SWEET and such a kind gesture after a very hectic day and weekend. My friends and family do not have anything negative to say about the entire experience. We are so glad we chose Crystal Springs as our wedding venue!