I normally don't write reviews but when you experience exceptional service you owe it to the staff and venue to recognize each of their efforts that go above and beyond. We had our daughter's wedding in May and we can't say enough about the service and attention we received over our 4 day stay! Our rooms, events, food and the service were outstanding! Any glitch, no matter how small, especially when I look back now, they were quite small! Each were graciously handled by the entire Grand Cascades team from Jean the Wedding Sales Manager (no pressure sales and always accommodating to the bride and mother of the bride) , Jenna our Wedding Coordinator (attentive to every detail and always cool, calm and highly qualified to address and resolve anything - hope she handles her wedding as well as she did ours), Susan our Concierge (always checking to make sure we had what we needed) and Cheryl at the front desk (who I would stand on line and wait for just so I could deal with her). The ... Read moregrounds are gorgeous, the sunsets magnificent and the rooms and decor all added to making the bride and groom's day very special and memorable. With the staff and the folks I specifically mentioned, it was a fabulous celebration that everyone raved about and will talk about for years to come! Can't wait to go back for a relaxing weekend just to enjoy all the other activities they have to offer as well! LG

Working with Jean n Jena was very Good as well as all other members of the different departments such as the Front Desk Staff and Bellmen Jace was very helpful and accommodating. Dena the Bridal Assistant was wonderful 😊 and the Maitre D Daniel made the evening come together and run so smoothly

I honestly could not imagine having my wedding anywhere else but at Ballyowen Golf Club. From the moment we drove up to check out the venue, we knew that this was the place for us. The scenery alone is unlike anything you will see anywhere else. The day of our wedding was even more beautiful than the first time we saw this venue and I didn’t think that was even possible. Besides how beautiful everything turned out, the staff were so professional and accommodating. Silje our wedding coordinator and Luis our Maitre d’ were the best! They both made sure we had everything we needed throughout the night and took care of anything necessary to make our wedding day as smooth as possible. I couldn’t imagine our wedding at any other venue. It was absolutely breathtaking.

I can't believe it has taken me this long to review Crystal Springs, Grand Cascades Lodge; It was, HANDS DOWN, the best decision of our entire wedding on October 19, 2019. From the very start, the staff at Grand Cascades was incredible. Jean, who helped us book the venue, went above and beyond to accommodate our budget since she knew it was our dream location. Then, when we were handed off to our coordinator, Jessica, I knew we would be in the best hands. Jessica was nothing short of incredible. From the moment we met her, all the way through our wedding night, she made sure every little detail was taken care of so that we didn't have to stress. She went into superhero mode when the ceremony decor was not as I imagined before I had a meltdown, fixing every last detail as if it were her own wedding. She DECORATED OUR CAKE when the florist left it undone. She spent time with me trying to figure out how I could get McDonald's delivered to the venue for when guests left the party -- highly... Read more recommend this. She fluffed my gown and fixed my hair because, oh yeah, she also used to be a hairdresser. I mean... could she have been any more perfect!? On top of all of this, Jessica was the kindest, sweetest, most calming presence on our day. I can't say enough about her and the entire staff who was there for our every need. This also includes the bridal attendant and maitre d' who made sure our glasses were never empty, that we ate our (incredible) food, and that we took a moment to enjoy each other and absorb what was happening. They even set up a private room for just the two of us after the ceremony to enjoy our cocktail hour food in a romantic setting! It was like a fairytale! As I said, Grand Cascades Lodge was the best decision we could have made. Even prior to wedding day our guests and bridal party were able to enjoy the amazing spa, the biosphere, and all other amenities they have to offer. The setting was gorgeous (a perfect sunset sky with a mountain backdrop for our ceremony couldn't be topped), the ballroom was breathtaking, the food was phenomenal (people can't stop talking about it), and I know our family will continue to visit Grand Cascades for years to come with beautiful memories behind us. Oh -- and I'm sure most of our guests will be back now, too! Thank you, thank you, THANK YOU!

Minerals Resort and Spa - My fiance and I were looking for the perfect location for an outdoor, fall wedding. We also wanted somewhere that we can have a full wedding weekend of fun with family and friends without breaking the budget. We absolutely got that at Minerals AND MORE! Nicole and Erika were very helpful throughout the entire planning process. Erika was there to answer any questions I had and help me execute my vision! This venue is very flexible and willing to work with you. On the day of the event, Erika was there to make sure everything was being set up correctly. In addition, I had a bridal attendant and maitre d. Kaya, the wedding attendant, was also very helpful throughout the day! Every single guest had an amazing time! And I am so happy that my wedding will be talked about for years to come.

We just had our Wedding on 10.18.19 at Minerals Resort for about 100 Guests, and it was everything I ever dreamed it would be - a lot of that is thanks to the staff at Minerals. We looked at about 20 venues before deciding on Minerals - the gorgeous ceremony and cocktail outdoor venues, the simple yet elegant ballroom, and the value of food/drink for the price is what made our decision. We toured twice with Nicole and booked with her. She is very good at her job and it was a pleasure to work with her. We then had the privilege of working with Erika, our coordinator. I truly cannot say enough about her - friendly, professional, knowledgeable, responsive, thorough, assuring, and kind are just a few. I was stressing because we hired a lot of vendors, had a lot of details, just a lot of moving parts - Erika made sure absolutely everyone and everything were where they should be, when they should be. We have received countless compliments from our guest - best cocktail food ever, best dinner... Read more food ever, best bar selection, best wedding ever been to. If I had the choice to do it all over again, I would absolutely have my wedding at Minerals again and I would 100% recommend this venue to anyone and everyone.

Crystal springs ballyowen was an amazing place for our wedding. From the staff to the views every one of our guests said how amazing the place was and how they were treating amazing by all the staff.

Crystal Springs Resort- Grand Cascades Lodge is absolutely breathtaking. We had our wedding here on 8.24.19 and the staff made us feel like royalty. They truly went above and beyond for us and made the whole day magical. We want to specially thank Jean and Jenna for being so amazing and accommodating . I would recommend this place to everyone. THANK YOU FOR GIVING US THE BEST DAY OF OUR LIFE

We got married on 7/13/2019, at the Pavilion in 85F weather, and it was a big hit. Some of our guests are saying it was the best wedding ever! There were the usual hiccups that happen with any large event - photo booth vendors showing up with the wrong equipment, limo pulling around to the back entrance when we were expected at the front, server dropping a full plate of food - but Minerals staff did not miss a beat. They kept us on track and made the magic happen. I especially appreciated my dedicated "bridal attendant" who helped my bridesmaids with re-pinning my bustle, fetching my purse, putting my bouquet away, etc. Minerals especially went above & beyond to accommodate our guests with special needs. When they saw a guide dog sitting at the cocktail hour, they brought a dish of cool water for her. When we had to get wheelchairs across a field, golf carts materialized. It couldn't have been a smoother event on their end.

My (now) husband and I were pretty picky with where we wanted our wedding to be. We knew we wanted it to be outside or at an outdoor venue (we got married in June 2019), but we also didn't want our guests having to use a Porta-potty. When we saw the Minerals Hotel pavilion - we knew it fulfilled every single one of our wishes! It's an incredibly beautiful space and Erika and Nicole were SO incredibly helpful throughout the entire process! We were planning things from another state and they were so accommodating and just truly wonderful to work with. I don't know what we would've done without Erika the day of. She helped put out all of our decorations and even saved a few disasters from happening (like when our limo to the church didn't show up). The food was great and everyone of our guests kept on raving about how it was the best wedding they've ever been to. You won't regret choosing the pavilion!

The staff at Crystal Springs didn't miss a detail for my wife and I's big day. Everyone from Noah at the front desk of the hotel, the bell hops, the severs, Jean our contracting POC, Jenna our coordinator, our bridal room attendant, and Mark our Maitre d' did a fantastic and professional job. What really impressed me where the details that Crystal Springs did for my wife and I such as the incredible display of cocktail hour food in our suite and the display in our room when we got back from the reception. My guests had an absolutely amazing time and everyone commended Crystal Springs for their great work.

We booked very far in advance and over an almost two year period it was well worth it! Our dreams had come true from rehearsal, to ceremony, to cocktail hour, to reception, to after party and to the breakfast and of course the exceptional hotel rooms at Grand Cascades! From Jean from booking, to Jessica our coordinator and Daniel the Maitre de, they made everything at grand cascades amazing and so personalized for us! I could easily say it was the most amazing weekend of our lives!

My experience with Crystal Springs Resort was everything I could have asked for when planning my wedding. We were married at the Grand Cascades venue on April 20th, 2019. Jenna, my wedding coordinator, went ABOVE & BEYOND to provide everything I wanted/needed. They even helped us coordinate some complicated requests and answered a MILLION of my crazy bride questions. My Maitre D Daniel was also incredible. He made the entire night so easy and made everything run flawlessly. The entire Crystal Springs team worked to make my day special, made sure all the details were ironed out and thought through. I would recommend Crystal Springs to anyone! The hotel even decorated our room after the wedding and gave us a bottle of champagne and chocolate covered strawberries. SO SWEET and such a kind gesture after a very hectic day and weekend. My friends and family do not have anything negative to say about the entire experience. We are so glad we chose Crystal Springs as our wedding venue!

I have to say the potential for this venue is very high, however, the delivery is extremely disappointing. On the hottest weekend of the year, the resort was entirely under staffed and chaotic. We had over 100 people traveling and staying the weekend for our wedding and the front desk staff was clearly overwhelmed since there were several events happening at once. Understandably, a high volume of guests can't be anticipated but I was expecting a lot more attention to detail for wedding guests' rooms and needs. It took forever to get pool towels, to check-in or out, and there were several mix ups with reservations that were made months in advance that caused a lot of confusion, specifically for handicap reservations. Now as for the wedding details - any couple would be LUCKY to have Erika as their coordinator! She deserves an award for her attentiveness and willingness to go above & beyond her duties. Erika is the only reason I was able to keep calm on our wedding weekend and she was t... Read moreruly a rock for us. Since we knew that it would be record breaking heat, Erika thought ahead and suggested we move the cocktail hour inside which we did and it was a great choice! The food was very good and the bar was fully stocked with our requests. A few details that left us disappointed was that they had no one to help with luggage and getting a bell cart was hopeless! It felt like the community members were put well before those of the wedding/hotel guests with all of the amenities. On our wedding day, I was hoping to be worry free and not stressed but we had to constantly stay on top of details that in our opinion were normal wedding necessities and the bridal attendant was MIA most of the time since she was also allocated to the waitstaff which meant I (the bride) was left waiting around for help or needing to reach out to Erika. The Pavilion was beautiful and arranged just as we asked. It is a great rustic setting and exactly what we envisioned. Unfortunately, choosing this location is dependent on good weather, good lighting, and proper signage or announcements for the amenities. Probably my biggest disappointment was that our dinner was served SO LATE and they served the children LAST! Our food was placed on our sweetheart table while we were gone and left uncovered. We did not get to eat anything aside from the salad. Also, our vendors were told they would be served last and never even got to eat since the food came out at 10pm. Overall, I would recommend this venue to other couples with a few reservations: a. work with Erika any chance you get (I didn't work with Nicole much but I assume she is also awesome!) b. don't expect 5 star service from the hotel or wait-staff because they are overallocated, undertrained and not empowered to do anything more than the job; in fact, we met the MatreD one time and did not see him again until the next day. c. anticipate the resort being PACKED with people at any time causing chaos and leaving little time to relax. We enjoyed our wedding reception at Minerals because we made sure our most important details were paid the most attention to. It would've been better if the staff at Minerals was more empowered to provide help to the wedding party and anticipated typical wedding requests in advance. If you are looking for a venue that is laid back and VERY simple, this is it.