I normally don't write reviews but when you experience exceptional service you owe it to the staff and venue to recognize each of their efforts that go above and beyond. We had our daughter's wedding in May and we can't say enough about the service and attention we received over our 4 day stay! Our rooms, events, food and the service were outstanding! Any glitch, no matter how small, especially when I look back now, they were quite small! Each were graciously handled by the entire Grand Cascades team from Jean the Wedding Sales Manager (no pressure sales and always accommodating to the bride and mother of the bride) , Jenna our Wedding Coordinator (attentive to every detail and always cool, calm and highly qualified to address and resolve anything - hope she handles her wedding as well as she did ours), Susan our Concierge (always checking to make sure we had what we needed) and Cheryl at the front desk (who I would stand on line and wait for just so I could deal with her). The ... Read moregrounds are gorgeous, the sunsets magnificent and the rooms and decor all added to making the bride and groom's day very special and memorable. With the staff and the folks I specifically mentioned, it was a fabulous celebration that everyone raved about and will talk about for years to come! Can't wait to go back for a relaxing weekend just to enjoy all the other activities they have to offer as well! LG

I honestly could not imagine having my wedding anywhere else but at Ballyowen Golf Club. From the moment we drove up to check out the venue, we knew that this was the place for us. The scenery alone is unlike anything you will see anywhere else. The day of our wedding was even more beautiful than the first time we saw this venue and I didn’t think that was even possible. Besides how beautiful everything turned out, the staff were so professional and accommodating. Silje our wedding coordinator and Luis our Maitre d’ were the best! They both made sure we had everything we needed throughout the night and took care of anything necessary to make our wedding day as smooth as possible. I couldn’t imagine our wedding at any other venue. It was absolutely breathtaking.

Minerals Resort and Spa - My fiance and I were looking for the perfect location for an outdoor, fall wedding. We also wanted somewhere that we can have a full wedding weekend of fun with family and friends without breaking the budget. We absolutely got that at Minerals AND MORE! Nicole and Erika were very helpful throughout the entire planning process. Erika was there to answer any questions I had and help me execute my vision! This venue is very flexible and willing to work with you. On the day of the event, Erika was there to make sure everything was being set up correctly. In addition, I had a bridal attendant and maitre d. Kaya, the wedding attendant, was also very helpful throughout the day! Every single guest had an amazing time! And I am so happy that my wedding will be talked about for years to come.

We just had our Wedding on 10.18.19 at Minerals Resort for about 100 Guests, and it was everything I ever dreamed it would be - a lot of that is thanks to the staff at Minerals. We looked at about 20 venues before deciding on Minerals - the gorgeous ceremony and cocktail outdoor venues, the simple yet elegant ballroom, and the value of food/drink for the price is what made our decision. We toured twice with Nicole and booked with her. She is very good at her job and it was a pleasure to work with her. We then had the privilege of working with Erika, our coordinator. I truly cannot say enough about her - friendly, professional, knowledgeable, responsive, thorough, assuring, and kind are just a few. I was stressing because we hired a lot of vendors, had a lot of details, just a lot of moving parts - Erika made sure absolutely everyone and everything were where they should be, when they should be. We have received countless compliments from our guest - best cocktail food ever, best dinner... Read more food ever, best bar selection, best wedding ever been to. If I had the choice to do it all over again, I would absolutely have my wedding at Minerals again and I would 100% recommend this venue to anyone and everyone.

Crystal springs ballyowen was an amazing place for our wedding. From the staff to the views every one of our guests said how amazing the place was and how they were treating amazing by all the staff.

Crystal Springs Resort- Grand Cascades Lodge is absolutely breathtaking. We had our wedding here on 8.24.19 and the staff made us feel like royalty. They truly went above and beyond for us and made the whole day magical. We want to specially thank Jean and Jenna for being so amazing and accommodating . I would recommend this place to everyone. THANK YOU FOR GIVING US THE BEST DAY OF OUR LIFE

We got married on 7/13/2019, at the Pavilion in 85F weather, and it was a big hit. Some of our guests are saying it was the best wedding ever! There were the usual hiccups that happen with any large event - photo booth vendors showing up with the wrong equipment, limo pulling around to the back entrance when we were expected at the front, server dropping a full plate of food - but Minerals staff did not miss a beat. They kept us on track and made the magic happen. I especially appreciated my dedicated "bridal attendant" who helped my bridesmaids with re-pinning my bustle, fetching my purse, putting my bouquet away, etc. Minerals especially went above & beyond to accommodate our guests with special needs. When they saw a guide dog sitting at the cocktail hour, they brought a dish of cool water for her. When we had to get wheelchairs across a field, golf carts materialized. It couldn't have been a smoother event on their end.

My (now) husband and I were pretty picky with where we wanted our wedding to be. We knew we wanted it to be outside or at an outdoor venue (we got married in June 2019), but we also didn't want our guests having to use a Porta-potty. When we saw the Minerals Hotel pavilion - we knew it fulfilled every single one of our wishes! It's an incredibly beautiful space and Erika and Nicole were SO incredibly helpful throughout the entire process! We were planning things from another state and they were so accommodating and just truly wonderful to work with. I don't know what we would've done without Erika the day of. She helped put out all of our decorations and even saved a few disasters from happening (like when our limo to the church didn't show up). The food was great and everyone of our guests kept on raving about how it was the best wedding they've ever been to. You won't regret choosing the pavilion!

The staff at Crystal Springs didn't miss a detail for my wife and I's big day. Everyone from Noah at the front desk of the hotel, the bell hops, the severs, Jean our contracting POC, Jenna our coordinator, our bridal room attendant, and Mark our Maitre d' did a fantastic and professional job. What really impressed me where the details that Crystal Springs did for my wife and I such as the incredible display of cocktail hour food in our suite and the display in our room when we got back from the reception. My guests had an absolutely amazing time and everyone commended Crystal Springs for their great work.

We had an amazing wedding that our guests cannot stop talking about! Our cocktail hour food was great! And the rotunda room is gorgeous- with beautiful views and stunning decor! Our guests have been raving about that room ever since. The ballroom has beautiful big windows and candelabra chandeliers. My husband had the steak and I had the chicken at our wedding (yes we actually ate at our wedding) and they were both good. We did an after party and a brunch in the Rotunda room and it was a hit. The guests loved the wings, burgers, fries, and mini pizzas at the after party and the food at the buffet brunch was great. JEAN initially helped us book our reception and worked very well with my parents. They were very happy working with her on that. Our wedding coordinator was JENNA and she is the absolute best! She helped me work out all the details! I sent her so many lengthy emails and she answered every one promptly and completely! She was so helpful and truly was a crucial element i... Read moren making my wedding day so wonderful! I can't thank her enough! DANIEL was our Maitre D' and he was fantastic!! He definitely made sure our night ran smooth and paid attention to every detail! He made our night so pleasant and we are so grateful! They even set up our own private tasting of our cocktail hour food so that we could enjoy it and have a few moments together and we are so happy they did because that moment was very special to us and allowed us to slow down for a minute and enjoy each other. There was a hick up in the night with our centerpiece delivery but Jenna and Daniel handled it with ease! it could have been stressful but they made everything happen! and our guests never knew! TERRY was our bridal attendant and was incredibly sweet and attentive and we are very appreciative to her as well! JOHN was our bar captain and he was great! The guests loved him and he really kept the bourbon flowing! Our guests loved him! Our overall experience at cyrstal springs was excellent! We are so glad we had our wedding there! It was truly a great weekend!

I had my wedding at the Grand Cascades Lodge at Crystal Springs, and it could not have gone better! My dream wedding and Pinterest board came to life! The employees and staff were so attentive to my needs, and the entire weekend was absolutely seamless!

I cannot even put into words how perfect Crystal Springs Resort was for our wedding venue. We had it at Grand Cascades and to say the amenities and service is incredible is an understatement. Our guests raved about the gorgeous location, hotel, and entire wedding weekend. From the first meeting until our last, Jean and Jenna helped with every single detail to make sure it is perfect. Everything here is top notch and the service with our maitre'd and bridal attendant were impeccable. They set up a room for my husband and I during cocktail hour so we can enjoy the food as well. Everything was so well thought out I couldn't have pictured a better wedding weekend. The food was AMAZING! Our guests couldn't get over the food at the cocktail hour and in the Rotunda room. Everything from the dinner to cake to extra dessert stations exceeded my expectations. The hospitality of the staff was something like I have never seen before! I couldn't picture getting married anywhere else. Thank you Crys... Read moretal Springs for my fairy-tale wedding!

I have to say the potential for this venue is very high, however, the delivery is extremely disappointing. On the hottest weekend of the year, the resort was entirely under staffed and chaotic. We had over 100 people traveling and staying the weekend for our wedding and the front desk staff was clearly overwhelmed since there were several events happening at once. Understandably, a high volume of guests can't be anticipated but I was expecting a lot more attention to detail for wedding guests' rooms and needs. It took forever to get pool towels, to check-in or out, and there were several mix ups with reservations that were made months in advance that caused a lot of confusion, specifically for handicap reservations. Now as for the wedding details - any couple would be LUCKY to have Erika as their coordinator! She deserves an award for her attentiveness and willingness to go above & beyond her duties. Erika is the only reason I was able to keep calm on our wedding weekend and she was t... Read moreruly a rock for us. Since we knew that it would be record breaking heat, Erika thought ahead and suggested we move the cocktail hour inside which we did and it was a great choice! The food was very good and the bar was fully stocked with our requests. A few details that left us disappointed was that they had no one to help with luggage and getting a bell cart was hopeless! It felt like the community members were put well before those of the wedding/hotel guests with all of the amenities. On our wedding day, I was hoping to be worry free and not stressed but we had to constantly stay on top of details that in our opinion were normal wedding necessities and the bridal attendant was MIA most of the time since she was also allocated to the waitstaff which meant I (the bride) was left waiting around for help or needing to reach out to Erika. The Pavilion was beautiful and arranged just as we asked. It is a great rustic setting and exactly what we envisioned. Unfortunately, choosing this location is dependent on good weather, good lighting, and proper signage or announcements for the amenities. Probably my biggest disappointment was that our dinner was served SO LATE and they served the children LAST! Our food was placed on our sweetheart table while we were gone and left uncovered. We did not get to eat anything aside from the salad. Also, our vendors were told they would be served last and never even got to eat since the food came out at 10pm. Overall, I would recommend this venue to other couples with a few reservations: a. work with Erika any chance you get (I didn't work with Nicole much but I assume she is also awesome!) b. don't expect 5 star service from the hotel or wait-staff because they are overallocated, undertrained and not empowered to do anything more than the job; in fact, we met the MatreD one time and did not see him again until the next day. c. anticipate the resort being PACKED with people at any time causing chaos and leaving little time to relax. We enjoyed our wedding reception at Minerals because we made sure our most important details were paid the most attention to. It would've been better if the staff at Minerals was more empowered to provide help to the wedding party and anticipated typical wedding requests in advance. If you are looking for a venue that is laid back and VERY simple, this is it.

My experience with Crystal Springs Resort was everything I could have asked for when planning my wedding. We were married at the Grand Cascades venue on April 20th, 2019. Jenna, my wedding coordinator, went ABOVE & BEYOND to provide everything I wanted/needed. They even helped us coordinate some complicated requests and answered a MILLION of my crazy bride questions. My Maitre D Daniel was also incredible. He made the entire night so easy and made everything run flawlessly. The entire Crystal Springs team worked to make my day special, made sure all the details were ironed out and thought through. I would recommend Crystal Springs to anyone! The hotel even decorated our room after the wedding and gave us a bottle of champagne and chocolate covered strawberries. SO SWEET and such a kind gesture after a very hectic day and weekend. My friends and family do not have anything negative to say about the entire experience. We are so glad we chose Crystal Springs as our wedding venue!