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Dress & Attire in ,
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4.9 out of 5
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  • 1525 Reviews


    Kevin Martin

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    1 out of 5
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  • I sent three suits back in one box to save mailing costs and let them know to look out for all three suits in one box. They nevertheless charged me $150 for a late return on two of the suits. After 4 calls and three emails I have still not been refunded the charges 4 weeks later despite promises to take care of it. Watch out when you use these guys.

    responded with the following comments.

    Hi Kevin, We do apologize about this inconvenience. Our Customer Experience has informed me they contacted you. Congratulations again on your event! Cheers, The Generation Tux Team

    Zach

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    4.7 out of 5
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  • My brother is getting married next year and the second I tried this tux on I texted him and told him that he should strongly consider using Generation Tux's services. The fit is phenomenal - it couldn't get better if it was a custom fit. And with people in all different locations, this is such a seamless and easy way for people to get their tux when they have a minute. Overall, I would recommend Generation Tux 10/10 times.

    Austin

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    5 out of 5
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  • They were extremely helpful and responsive. When adjustments need to be made they responded quickly. Everything fit perfect and was on time. Great experience, would definitely use again!

    Billy

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    5 out of 5
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  • All I put was my height, build, weight, and the tux was perfect. The style and look of the suit was clean and fit perfectly!! I would HIGHLY recommend generation tux to anyone for any occassion. Everything was in the box and easy to put and on and send back, I seriously have never been so happy to wear a tux and didn’t want to send it back.

    Andrew Dover

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    5 out of 5
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  • Generation Tux made everything very easy. No hassle - just fill out the info online, the tux comes in the mail, you use it for the event, then send it back in the same box afterward. Everything fit perfectly and they were quick to respond to any question.

    Triceia

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    5 out of 5
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  • They willingly expressed another suit jacket when we ordered the wrong size

    Grace

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    5 out of 5
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  • We were very happy with our Generation Tux experience. The groom and groomsmen suits fit perfectly and we had no issues with shipping. The support team was very flexible with any needed resizing, tailoring credits, and sending suit pieces back with different groomsmen due to wedding day mixups. Don't be nervous with going online for suit rentals with them!

    Ian Dunlap

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    5 out of 5
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  • Generation Tux was amazing to work with! I’ve been a groomsman numerous times and their system made everything so simple. When I received my tux the shirt was a little tight around my neck. I contacted them and they sent me a larger shirt right away which fit perfectly. Shipping the tux back was also very easy and stress free. I highly recommend using Generation Tux for your wedding.

    Dawn

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    5 out of 5
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  • GT was great to work with. The suits arrived early enough for us to make size/fit changes. They sent out new shirts and ties for our group and everyone look great!

    Aaron Fisher

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    5 out of 5
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  • Renting a suit online? Ehh. I was extremely hesitant. My wife read the reviews and talked me into it. Wait.. it doesn't ask me for measurements? GenTux asked me a few simple questions and boom, I was done. I waited nervously for a few weeks until they sent me my outfit. IT FIT PERFECTLY! Same for my groomsmen. More affordable and more stylish than Mens Warehouse.

    Jennifer Danner

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    5 out of 5
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  • This company has the best customer service that we have ever experienced. With several changes in our orders and they accommodated us quickly in order for us to have everything we needed for the big day!

    responded with the following comments.

    Jennifer, thank you very much for sharing your experience with Generation Tux! Thank you for the photos. Congratulations to you both.

    Lance Albrandt

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    2.4 out of 5
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  • My brother used these guys for his wedding a couple years ago. They sent me 3 different jackets none of which fit me correctly. I could barely move my arms in the last jacket they sent me. My buddy is using them for his wedding and I've noticed a couple things: 1. Their prices have gone up a lot. Looking at $240 for rental 2. A tailored fit is out of the question. Explained to them my last experience and all I was told is "unfortunately we can only hem the sleeves on the jacket" Looks like I'll have a poor fitting jacket again for this wedding. I have a large chest and arms and small waist. Other places will move in buttons and do other alterations so the suit actually fits. Not these guys. I've spent a lot less at other places for better quality rentals that actually fit. None of the other groomsmen are happy with this company.

    responded with the following comments.

    Lance, we sincerely apologize for your experience. We assure you that this is not our standard and we are currently following up with our Director of Customer Experience to ensure that we get you taken care of for this wedding. We are always learning and we appreciate your honest feedback and will be sharing your review with the rest of the team. May we reach out to you with any further questions and discuss a resolution?

    Emily Iten

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    4.8 out of 5
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  • Generation tux has amazing high-quality rentals without the price tag. I had a groomzilla on my hands that was REALLY picky about the fit and wanted to buy his suit ahead of time. Typically, the company doesn’t let you buy the suit before you rent it, but their customer service team went above and beyond to make our situation work to purchase the suit in advance. We went through multiple rounds of revising the fit with a FREE try on every time. Their team would even text back and forth with my husband to get the exact fit he wanted. We finally decided on the sizing and was able to “rent” the suit right away months before our day and then purchase after the rental period. We were so happy they were able to accommodate us and be flexible with their process to make it work! Some of our wedding party had issues with sizing but the team was able to provide new sizes right before the big day with no hesitation of their arrival time. Thank you so much Generation Tux!

    Melissa

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    3.6 out of 5
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  • They're customer service is good, but make sure to read the fine print. We didn't order jackets since the wedding is in July, so they didn't come with pants.

    responded with the following comments.

    Hi Melissa! We apologize for any confusion regarding the jacket/pants on our website. We followed up with out Customer Experience Manager, and it looks like we solved this problem for your party members. We will forward this tip along to our team to ensure there is no further confusion with our customers!

    Jacqueline

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    1.4 out of 5
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  • I hate writing negative reviews - seriously. But from the start it was not a great experience. most of the communication was done via text. And it would take hours - and sometimes days - to get a response to simple questions. First with someone named Amy, then someone named Troy, then an Amanda - it was constantly changing. Asked very clearly for dark blue tuxedo samples. Was sent 2 medium blue suit (not tux) - no big deal, must've been a mistake right? inquired and was told they were "out of them" would be back in a week or so and would be sent. After 2.5 weeks followed up again, they were still out. Was told to just "order the tux and see" - except this particular one isn't available for "home try on" so... Called me to take a survey about the experience, and i gave them feedback. Was told survey would take 5 minutes, it took 30. Was told i was getting a $10 amazon gc for doing it (didn't care one way or another but that was the offer) - was told multiple times "it's comin... Read more

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