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Planner in Arlington, VA,
(202) 688-5913
Overall Rating
1.0 out of 5
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  • 1 Reviews


    Jasmine Holmes

    reviews
    1 out of 5
    Quality of Service:
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  • I originally contacted them for my wedding in May in Gaithersburg MD. After I paid my deposit, we had to change venues, so our date also changed. I contacted Sheena in January to make sure that was ok and gave them the new date and location, then I emailed them the same. They contacted me the same day with a contract. I signed and paid the full balance. They sent me an email saying thank you. Today, FIVE MONTHS LATER, Sheena insisted that I made a mistake because I originally told them Gaithersburg, even with proof of email and asked that I hire more staff or pay mileage for "my error." She was extremely condescending, trying to make it seem like she was coming up with a solution, but really kept just blaming me for them not realizing it was a different location. I was understandably upset and trying to understand how this happened, and she was even insinuating this was my error, and she kept making comments like "are you done?" I asked if she could explain how that was my error, she ... Read more

    responded with the following comments.

    Hello Jasmine, First, my apologies for the unfortunate mishap we have had with planning your special day. At Garnished Events we aim to please our clients and customers. We strive to enhance any occasion with our brand and level of service. There are many statements in your review, that we would love to address and correct. However, our main concern is that you have changed your reception location to an address outside of our radius. We simply can not provide a server at $120 for an event that is 3 hours away. We received only your deposit and we offered you a full refund. I sincerely apologies for any inconvenience we may have caused. Please accept our full refund. We wish you the very best on your endeavors.

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