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Venues in Chicago, IL,
(312) 563-0495
Overall Rating
4.7 out of 5
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  • 47 Reviews


    Hillary Ross

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    2.2 out of 5
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  • We signed contract a year before our event that gave us access to set up in room at 2:30 and 2 weeks before our wedding, they told us, they booked another event and we couldn't get into our room until 3. At 3:10, other event still partying and told us they had our room until 4. Our wedding was suppose to start at 4. I'd never recommend this vendor. They weren't honest and upfront with us. Caused stress and we had to spend additional money to set up and they wouldn't cover.

    responded with the following comments.

    This review does not accurately reflect the facts. Our contract stipulates that clients have two hours prior to the start of the event for set-up. This is our standard set-up time that we offer to all clients. Two hours is the maximum amount of time we can allow for set-up and still offer two time slots per day. If clients need more than two hours, we can certainly arrange for it, but there is an additional fee because we have to forego offering two time slots in that case. We try our best to convey this information to each and every client and potential client that visits Galleria Marchetti. On Saturday, which is the day of the week that this wedding took place, the two time slots we offer for our Pergola space are 10am to 3pm and 5pm to 11pm. This wedding was booked for 5pm to 11pm. All of our evening wedding receptions are six hours in length, unless special arrangements are made. Due to the fact that there are only two hours available for set-up between the two time slots, ceremonies have to take place during the two hour set-up period, usually thirty minutes prior to the start of the reception, or the last half hour of set-up. If we were to start a ceremony a full two hours after the beginning of set-up, a ceremony for the evening time slot would start at 5pm rather than 4:30pm which would cause the reception to be cut to five and a half hours due to the fact that Pergola events must end no later than 11pm. Starting wedding ceremonies an hour and a half into the set-up time has never been a problem because vendors can continue to set up the reception area while the ceremony and/or cocktail hour is taking place, thus extending their set-up time. So at a minimum, even if the reception is to take place in the same area as the ceremony, as it did for this event, the vendors still have the entire cocktail hour to set up the reception space while the event is having their cocktail hour in another area. This wedding planned on doing the ceremony onsite, so the ceremony was scheduled for 4:30pm, thirty minutes prior to the official start of the reception. It is fair to say that it was perhaps confusing to this client that the ceremony was not counted as the official start time of the event. Our contract did not make this explicitly clear. We try our best to make this clear to each and every client in our in-person, telephone, and email communications. Perhaps we did not make this clear in the beginning with this particular client, or perhaps she did not understand or forgot it over the year-long period between initially visiting our site and actually having the event. In either case, it is quite certain that she was informed of the possibility that there could be an event earlier in the day because this is information that is given to each and every client that tours our venue. In addition, she was told that there would be an earlier event on the day of her wedding and thus her set-up time started at 3pm during her tasting, which occurred six weeks prior to the wedding, not two weeks as she stated in her review. We also had a meeting with the client, her parents, and her planner four weeks before the wedding to discuss the issue of set-up time. Her father, who was quick to point out that he is an attorney, told us that contractually we had to allow them access to the space at 2:30pm because the contract stated that the set-up time was two hours prior to the start of the event. We explained to him that the two hours of set-up time is two hours prior to the reception, not the ceremony, and that it was impossible to grant access to the Pergola at 2:30pm because an event had the space until their end time of 3pm. Apparently the issue was that the florist decorating the area for the ceremony said that they needed a full two hours prior to the ceremony and that if they only had one and a half hours prior to the ceremony they would have to charge the client more money. We offered to allow the florist to come in at 2:30pm and even way earlier if needed to use our large tented pavilion and indoor dining room as a staging area to do as much work as needed to prepare for the ceremony and reception. Short of telling the other event they had to leave before their end time or paying her florist the extra money that was being demanded, we were willing to do many things to accommodate the need for more set-up time for the florist including using our 6,800 square foot tented pavilion and 3,000 square foot indoor dining room to stage the floral and decor items as early in the day as 8am. In fact, their florist arrived at our venue in the morning at 10am and spent all morning and afternoon setting up the floral and decor for the wedding. So they actually had way more than two hours to set up at our venue. The only thing we could not accommodate was granting access to the Pergola earlier than 3pm because another client was to be in the space until 3pm. For reasonable clients, this should have been more than enough to make up for the misunderstanding regarding the fact that the official start time is the start time for the reception and not the ceremony as far as set-up time is concerned. We pride ourselves on being flexible and doing anything within reason to lower stress and address issues if they come up and to make sure things go as smoothly as possible. We would have been happy to allow them to start setting up in our Pergola space in the morning if we did not have an event booked until 3pm even though the contract stipulates just two hours of set-up time. And in fact we allowed them all day to use our unused spaces to stage their decor for the event and we were happy to do it. But this client was never going to be satisfied with anything other than getting their way, even if what they wished for was not possible and in fact would ruin another client's event. The father of the bride was more interested in flexing his legal muscles as a lawyer and trying to bootstrap himself into getting access to the space while it was scheduled to be used for another event than in reaching a solution that didn't involve throwing the other party out early. We admit that the misunderstanding about set-up time for weddings with ceremonies is at least partly our fault and we have taken steps to make it more clear for future clients. But in almost 20 years of this policy, this is the only event for which it became an issue. And we did everything within our power to make sure the client's vendors had as much set-up time as they needed. One last thing regarding this wedding: After decades of being in the special events industry one would think one has seen everything. But no one at Galleria Marchetti had ever previously encountered anything close to what happened on the day of the wedding for which this review was written. The father of the bride entered the Pergola at 2:30pm, thirty minutes before the daytime event was to end, and started telling guests of the other event to leave because he was entitled to the space. He then confronted the host of the daytime event, told the host that he was entitled to the space at 2:30pm, and then offered the host his business card and told the host to get in touch with him if he was interested in taking legal action against Galleria Marchetti. Needless to say, we received a scathing response from the host of the daytime event for what transpired at the end of his event. He felt humiliated in front of all his guests because someone had come in and told all of the guests to leave. The host of the daytime event, mortified, asked us, "How could you allow someone to come into our event and treat our guests like that?" Naturally, we felt terrible. All we could say was that we were extremely sorry that it happened but that there was no way we could have foreseen such a thing happening because in decades of being in business we had never seen a client behave in such a despicable fashion. In her review the bride states that the other event was still partying at 3:10pm and that they told her that they had the Pergola until 4pm. All of those statements are false. The ceremony was scheduled for 4:30pm, not 4pm, and the reception was scheduled for 5pm. We have surveillance cameras all throughout the venue, and at 2:30pm the surveillance footage shows the father of the bride going table by table telling guests of the daytime party to leave and then speaking to the host of the daytime party for an extended period of time. By 3pm, almost all of the guests of the daytime party are gone and Galleria Marchetti staff and vendors for the evening wedding are busy getting the space ready for the evening wedding.

    Dan Mihalache

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    4.8 out of 5
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  • If you decide to have a phenomenal wedding please choose Galleria Marchetti!!! Everything that they offer from the venue, food, service, ambiance was absolutely outstanding!!! It’s not a cheap venue, quite expensive but it’s worth it in the end!!! We had our wedding on August 18th and we could enjoy the retractable roof and sides making everything special and our guests were blown away by how amazing everything was!!! Natalie was our coordinator and she did a great job making sure that everything is in place and assisted us with everything that we need in our special day! Thank you for making our day one to remember for the rest of our life!

    responded with the following comments.

    Hi Dan! We wanted to send along a sincere thank you for taking the time to write this review! It was beyond our pleasure to be a part of this super special day!! Hope all is fabulous as newlyweds, and you are enjoying your summer!!! It was great working with you, and even more amazing to see everything come together!!! Thank you for choosing Galleria Marchetti!! xoxo

    Samantha

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    4.8 out of 5
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  • We had both our ceremony and reception in the pergola space last weekend and it was absolutely perfect! Natalie and Lexi were wonderful to work with and were very responsive to any questions I had throughout the entire process! We lucked out and had beautiful weather, so we were able to keep the roof open most of the evening, which looked stunning with the bistro lights we had hung from the ceiling. The food was incredible! We had such a great time at our tasting with our parents as well. We were cutting it pretty close to the capacity as it is a smaller space, but it turned out beautifully! If you're thinking about booking with them DO IT! I highly recommend the pergola space if you have less than 150 guests - you won't regret it!

    responded with the following comments.

    HI Samantha! You are the absolute sweetest!! It was beyond a pleasure working with you!! You were stunning!! The night was perfect! We are beyond grateful you chose Galleria Marchetti to celebrate your love!! We will pass along all of the kind words to our Chef, Banquet Captain, and Galleria Marchetti Dream Team =-)!! Congratulations!! We could not be more excited for you and Steve!! Best of Wishes =-)!! xoxo

    Katy

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    4.8 out of 5
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  • We had our ceremony and reception in the Tented Pavilion and could not have loved it more. Natalie and Jordyn were so wonderful to work with. They were quick to respond to any question and helped make our day perfect. They were happy to recommend vendors to us and even gave me info on a rental after I saw it on their Instagram. The weather day of our wedding was a bit sketchy in the morning, so Natalie had the staff prepared to have everything inside. Lucky for us, the clouds parted and we were able to enjoy the gorgeous gardens. All the renovations that they've done are amazing and everything looks wonderful. The food was great, the drinks came fast and the staff was incredibly friendly. We could not have asked for a better experience at Galleria Marchetti.

    Yannick

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    5 out of 5
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  • We had the most perfect day at Galleria Marchetti for our wedding on July 27th. The weather was perfect and the venue looked amazing. Their outside ceremony garden is gorgeous and fit nicely for our 150 guests. The servers and staff were so prepared for everyone. There were absolutely no hiccups during the day. Our reception was inside the tented pavilion and the table setup was perfection. Our guests had the brunch buffet and several of them mentioned to me how good the food was! I don't think I've ever been to a wedding with really good food. :-) It's usually inconsistent with the high guest count, but the chef did a top notch job with everything! Thanks to Natalie and the team for their responsiveness and professionalism throughout the whole process and during our big day. We would do it all over again if we could. Simply the best day of our lives!

    responded with the following comments.

    Hi Yannick! You are so kind!! It was beyond a pleasure working with you! The night was perfect! We are beyond grateful you chose Galleria Marchetti to celebrate your love!! We will pass along all of the kind words to our Chef, Banquet Captain, and Galleria Marchetti Dream Team =-)!! Congratulations!! We could not be more excited for you both!! Best of Wishes =-)!! xoxo

    Jenny

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    5 out of 5
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  • Natalie and Cathryn made it a dream come true wedding from start to finish. Their response time was unbelievably quick and their attention to detail was spot on with every last minute change I had. The food was out of this world and our friends are still talking about it. We had the ceremony in the glass room and made that call about 3 hours before when we realized it was too cold and they accommodated it perfectly.

    responded with the following comments.

    Hi Jenny! We wanted to send along a sincere thank you for taking the time to write this review! It was beyond our pleasure to be a part of this super special day!! Hope all is fabulous as newly weds, and you are enjoying your summer!!! It was great working with you, and even more amazing to see everything come together!!! Thank you for choosing Galleria Marchetti!! xoxo

    Jackie

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    5 out of 5
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  • We loved our wedding at Galleria Marchetti. This is hands down the most beautiful venue in the city, and you don't even feel like you are in the city! The grounds are amazing and allow you to add unique touches to your ceremony--such as outdoor firepits & smores....or having your ceremony and cocktail hour in their beautiful outdoor space. Everything ran smoothly with Galleria and they were so easy to work with throughout the entire process! We also received so many compliments on the food served by Galleria, most people said it was the best wedding food they've ever had, which is a huge compliment to the chefs at Galleria as wedding food is usually not very memorable. You won't regret having your special day with Galleria Marchetti, it was magical for us!

    responded with the following comments.

    Hi Jackie! Thank you for taking the time to write this super thoughtful review! It was beyond a pleasure to work with you on your BIG day! What a beautiful Celebration of Love, and we are still obsessing over the gorgeous photos posted on facebook! We cannot thank you enough for choosing Galleria Marchetti to celebrate this super special day for you & Matt! We wish you nothing but amazing things in your future! Congratulations Jackie & Matt!!! xoxo Warmest Regards, Galleria Marchetti

    Maura

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    5 out of 5
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  • Galleria Marchetti was a dream! Natalie and Triana were incredible helpful throughout the process and were on-site day-of to make sure our wedding was executed perfectly! The venue is beyond beautiful (with a lush outdoor garden for cocktail hour), the food was great, the service was top notch, and the communication/professionalism never waivered. We received so many compliments from our guests regardnig all of these elements. Don't hestitate to have your wedding or event here! They are the best!

    responded with the following comments.

    You are the sweetest Maura! We cannot thank you enough for choosing Galleria Marchetti to be a part of your BIG day!!! We hope to see you again at a future event! Congratulations, and absolute best of wishes!! We are beyond excited for you and Mike as you take this next step together =-)! xoxo Warmest Regards, Galleria Marchetti

    kaila

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    5 out of 5
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  • We cannot say enough great things about working with GM. The venue speaks for itself- it's a beautiful sanctuary in the middle of the city hustle and bustle. Your venue sets the tone for what your wedding day will look and feel like and GM has this effortless beauty about it. Budget is always a concern when planning a wedding, but they were worth every penny to know exactly what we were getting. Something that was really important to us for our wedding was not having to worry about "dressing up" a venue. We were planning our wedding from San Francisco, and I didn't want to have an empty rental space to work from the bottom up. GM hit all of our desires and then some. They were even making improvements in the year leading up to our wedding, so I knew it would be perfect. The food was amazing, and they have so many unique options. Aside from the beautiful ambiance and delicious food, Natalie is the best part about GM. She was amazing throughout the whole process- I can't ev... Read more

    Pauline

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    5 out of 5
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  • We received so many compliments on this beautiful venue. The team accommodated our very last minute guest changes and was very attentive during our reception.

    ashley

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    5 out of 5
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  • Amazing venue!!!!!!! I couldn't have pictured my wedding anywhere else, the second I walked into this venue I knew I loved it!

    Heather

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    5 out of 5
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  • I highly recommend Galleria Marchetti. We wanted to find a venue with an outdoor garden ceremony location that was still conveniently located within the city, which made Galleria Marchetti the obvious choice. We had perfect weather on our wedding day, but their rain backup location inside the pavilion was a beautiful alternative, so I didn't stress the week leading up to it. Great food was also a main priority for us, and the Galleria did not disappoint. Their hors-d'oeuvres were particularly outstanding--best I've ever had at a wedding. We also got late-night bites which guests loved. The staff was also easy to work with. You can see photos from our ceremony, cocktail hour, and reception here: http://www.laura-fisher-photography.com/blog/heather-paul. If you like the photos, I’d also recommend all my other wedding vendors: Laura Fisher Photography, Pollen (flowers), Steracle Press (all printed materials), Arch Apothecary (hair & makeup), Toast & Jam (DJ), and Bittersweet (cake).

    Erin

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    5 out of 5
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  • I loved this venue from the first moment I saw it for our downtown Chicago wedding (ceremony and reception). We had roughly 200 people and it was a perfect spot. Natalie and Jordyn were responsive, accommodating, flexible, and just an all around pleasure to work with. We had some off and on rain the evening of our wedding and were unsure if we'd be able to have the ceremony outside. But they presented lots of options and in the end worked hard to get it in outside. Many guests mentioned how perfect and beautiful the setting was. I have absolutely no regrets about choosing Galleria Marchetti.

    Tiffany

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    2.5 out of 5
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  • While the venue is drop dead gorgeous, I found it extremely challenging to work with the coordinator. She was extremely unresponsive and often contradicted things she previously mentioned. Out of all the vendors I worked with, this one was clearly the worst...

    responded with the following comments.

    HI Tiffany! We sincerely apologize if that is how you felt in anyway, it is never our intention to be difficult by any means, and while your wedding was a different style than our typical wedding, we truly worked really hard to create the feel and flow that you wanted, and we stayed long past food service to make sure everything flowed as you wished. We also never guarantee the whole day for set-up, we only guarantee 2 hours, but allowed set-up to start at 10am. Is there something specifically that we are missing that you were unhappy with or you felt we contradicted? We truly want all of our clients to leave happy with their Wedding celebration, and it was our impression you were happy, and would love to know where we missed the mark in order to continuously improve our service moving forward. Warmest Regards, Galleria Marchetti

    Tricia

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    4.6 out of 5
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  • We couldn't be happier with Galleria Marchetti! We had the wedding of our dreams here and had so many guests comment on the venue, food and whole experience. We had the ceremony and reception at Galleria which made for a lovely evening and eased the transition after the ceremony. The outdoor spaces are phenomenal. They are very easy to work with and very accommodating. At the tasting, I didn't care for fish selection. They quickly made two other options and offered to remake the first choice at a second mini-tasting. I couldn't be happier with our wedding and would choose Galleria again!
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