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Favors & Gifts in Victor, NY,
(800) 404-4025
Overall Rating
3.1 out of 5
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  • 4 Reviews


    User3719498

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    0.2 out of 5
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  • I submitted and order for one piggy bank, to be ingraved with 3 letters. It's to be a gift for a friend who just had a baby. I ordered on 11/21. I've been trying to contact the company with no response (email and phone calls). The answering service has been very kind, but can't really do anything for me. I would expect some kind or response as to the status of my order. If my daughter needs to hire a company to provide favors, I won't suggest this one. Sadly, I'm still waiting for a response.

    Susan

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    5 out of 5
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  • I ordered daisy seed packets as favors threw this company. They were as cute as can be and my guests loved them. Thought it was the cutest idea ever!

    Allison

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    5 out of 5
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  • I ordered silver bells with my our names and wedding date engraved on them. They were absolutely beautiful. We were thrilled with the quality and cost. Our guests couldn't stop ringing them at the reception.

    flora

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    2.3 out of 5
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  • I ordered a wedding photo album to be engraved for my best friend (it was somewhere around $70-$75). A representitive from the company called me to confirm the info I wanted engraved on the album. She also told me that the coupon code I used can't be applied (although I found it online for this product). After our conversation she sent me onother confirmation of the engraving details. The shipping took about 6 days which seems like a long time for paying almost $10 shipping. When I finally recieved the album I was so excited to look at it. I opened it and my best friends name was mispelled, and instead of "2" they wrote "two". The album looked much cheaper quality then pictured on there site. I was really unhappy since I was planning to give this to my friend as soon as possible because she was moving out of state with her husband. It really annoys me even now to see that you people wrote "fill out the survey for GAYLAS and Serge album"...her name is GALINA! I called the compa... Read more

    responded with the following comments.

    Yes, we admit we made a mistake! It doesn't happen often, but we definitely did. When the customer contacted us, we offered to engrave another album and get it out to her immediately. She stated that she did not like the quality of the album. So instead we REFUNDED her money in FULL and told her to keep the old album (or throw it out). We take great pride in our products and service and always put the customer first!

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