Wow, what a disappointment! We heard so many great things about the NYC location but live closer to Boston so we went here hoping to see some great dresses. This is essentially a "pop up" in a hotel room...30 dresses on hangars, nothing special and a very inexperienced bridal consultant. Awful way to shop for a dress...waited in the lobby for 20 minutes as they were "running late". Fortunately, found some amazing dresses and professional help at L'Elite on Newbury as well as I Do Weddings on Tremont. Save yourself a trip to Floravere in Boston...total waste.
1.6 out of 5
Quality of Service:
1.0 out of 5
2.0 out of 5
1.0 out of 5
Value for Cost:
1.0 out of 5
3.0 out of 5
I'm sad to write this review since I loved the dresses and the message of the company.
I had a blast at my appointment in Boston and loved this dress with applique on the illusion neckline. When I received the dress the applique pieces were in completely different places, which I wasn't told about, and some were straight up torn. When I contacted them they didn't want to do anything about it, then agreed to redo them after I said that I would write a bad review. They told me that I would have to pay for shipping both ways, which they first quoted me for $9 each way but then changed to $30. I took a train from Boston to NYC to see the completed dress to find out that they hadn't fixed the torn appliques, even though I sent them pictures and asked them many times whether they'd do it. The dress went for alterations a second time, and the applique pieces did look better afterwards, but this whole thing took about two months. In person and over email, they told me a tailor could fix them,... Read more which I understand, but in my opinion they shouldn't sell defective dresses in the first place. Every time something needed to be done I had to message them, otherwise didn't get an update. I was also spoken to like I should feel lucky to have gotten a dress like this at such a low price.
Lastly, I had also tried a short dress at the showroom which I wanted to wear to my civil ceremony. I was told that they would be able to get it to me in time without paying rush fees. Two weeks later they told me that the delivery date would be 2 weeks after the civil ceremony. When I called them they spoke to me with an accusatory tone, and blamed me for it. One good thing was that they cancelled that order without charge.
Overall, I enjoyed the dress designs, however customer service is disappointing.
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