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Transportation in West Hartford,
(855) 272-3222
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4.0 out of 5
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  • 209 Reviews


    Mary Kate Kerins

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    5 out of 5
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  • Very easy to work with in advance and they were nice and prompt. We did the shuttle between the hotel and the venue twice before the ceremony, and did recurring runs on the way home from the venue. Everything went smoothly and it was such a big help to not worry about the guests drinking and driving!

    responded with the following comments.

    Congratulations to you! Thanks for leaving feedback and for trusting First student on your big day.

    Fatima

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    5 out of 5
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  • We’re so glad we worked with First Student Charter Bus! It was the most budget-friendly shuttle option we found, and they were incredibly flexible and easy to work with. The drivers also went above and beyond on our wedding day—they arrived early, so I got the special treat of riding a shuttle to our venue, and the driver who stayed until the end of our after party was incredibly warm and friendly despite the long day. We highly recommend First Student Charter Bus for any couple that wants to give their guests a fun option for boozing it up AND getting home safely after their big day!

    Kelly

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    5 out of 5
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  • Getting a school bus for our wedding was the best idea we had! It fit all of our wedding guests at once and the ride back to the hotel after the wedding was so much fun!

    responded with the following comments.

    Congratulations to you both and thanks for the review! We're glad we could add some fun and safety to your big day.

    Janice

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    5 out of 5
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  • I enjoyed working with first Student Charter. I got the service just as I expected and hoped. They were professional and on time! it was perfect

    Emily Holzman

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    5 out of 5
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  • We hired First Student for several pick-ups and drop-offs at various locations for our wedding weekend. First Student was very patient in updating our schedule when we requested changes, and prior to the day of the wedding one of the drivers texted me to confirm. She also showed up half an hour early for the first pick up, which made me feel confident and less stressed about all the transportation for our guests.

    responded with the following comments.

    Thanks for the feedback and for trusting First Student on your big day. Guest shuttles are a big stress reliever for everyone and can help your wedding day go more smoothly.

    Emily

    reviews
    5 out of 5
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  • Great responsiveness from their team via email and phone call. Had no issues with the bus, got no complaints from the guests! We took our own cars to the venue and had our guests shuttled in by the bus. They showed up on time, did a great job and was the only thing that I didn't have to micro-manage throughout the day with my coordinator! Easy, no hassle, and so worth the money!

    responded with the following comments.

    Congratulations to the happy couple! Thanks for providing feedback and for trusting First Student on your big day.

    Jess

    reviews
    5 out of 5
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  • First Student was so easy to work with and super accommodating. The drivers were extremely friendly and flexible and got everyone to and from our wedding venue with no complaints. Very thankful to have had them transporting people easily and safely.

    Celia

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    4.4 out of 5
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  • My wedding logistics, room blocks, drop offs and such were a bit complicated for my wedding. It was a huge pain point and stressed me out. First Student was super flexible when I changed the schedule and route 3 times-- everything went off without a hitch and I'm super thankful that they were flexible and easy to work with.

    Brianna

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    4.4 out of 5
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  • Us both being teachers, it was a no brainer to hire an air conditioned school bus to ride our wedding party around on our special day. It was a lot cheaper than hiring a limo service and a heck of a lot more interesting too. First Student was easy to work with and adapted to my many changes in my itinerary. I would recommend them for your charter needs.

    responded with the following comments.

    Congratulations to the happy teachers. We're glad you had a great experience and thank you for the recommendation!

    Abby

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    4.6 out of 5
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  • Overall, we had a good experience with our wedding bus rental. The booking process was easy and the staff member was very nice and helpful. The drivers we had for our wedding were fine, not super friendly. We ran late going to venue due to hair/makeup and the driver seemed annoyed. She also didn’t seem very appreciative when we gave her a generous tip at the end of the night. Regardless, every trip that day we planned in the itinerary went fine!

    Debra

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    4.6 out of 5
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  • It was a great value to be able to transport guest for the bachlorette party. It also allowed us to enjoy each others company while we were traveling from place to place.

    responded with the following comments.

    Thanks for taking time to leave a review and for trusting us on your big day. We know how quickly your wedding day goes by and maximizing your "hangout" time with friends and family is one huge benefit of a wedding guest shuttle.

    Crystal

    reviews
    3.2 out of 5
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  • Followed through with getting our guests to and from the venue safely. Other than that it was a bit of a let down. Driver didn’t know how to get to the venue from our hotel, ran a little late, and the AC didn’t work on the bus on a 95 degree day. (Which we paid extra for) They refunded us some money ,which was professional of them, but overall they lacked the overtop service, care and personal touch that all of our other vendors provided us that day. End of the day it’s just another bus company.

    responded with the following comments.

    I'm sorry to read this. I assure you that this experience is not typical. Can you please reach out to me directly? I would like to understand a little more about what happened, so we can take corrective action. I would also like to work to make this situation right. Thanks, Johnathan Martinez Western US Charter Center Manager [email protected] 989-882-1122

    Morgan

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    3.8 out of 5
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  • Booking was kind of frustrating at first-you never get to talk to the same person when you call and you don't get to talk with anyone from your location to confirm anything. On the day, the driver was good, he was friendly and flexible to meet our needs as things changed throughout the evening.

    Maria

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    4 out of 5
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  • We had an amazing experience with Kate & Allys! Of course there were a few hiccups but my Mature D, Meghan, was always able to fix the problem.

    Lois Prestridge

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    1 out of 5
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  • Extremely disappointed in our experience with First Student. 15 minutes prior to the wedding, I (mother of the bride) was frantically on the phone trying to find out where the bus was. Many guests, who were waiting for the shuttle, ended up having to Uber to the wedding so they wouldn’t miss it. None of the emergency numbers provided connected me with a live person, just going to an answering machine. The shuttle ended up arriving at the hotel 10 minutes before the wedding started – guests that had waited for the shuttle were late to the wedding. The bride and groom were distraught that their guests had to pay out of pocket for car services because First Student dropped the ball. We called 2 days after the wedding to follow-up and proceeded to get the run-around for 6 weeks from a manager, Taylor Mezger. We called dozens of times and were always told ‘We’re looking into it,’ ‘We need more time,’ or that everyone who could help us was conveniently in workshops or on vac... Read more

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