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Transportation in West Hartford,
(855) 272-3222
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4.0 out of 5
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  • 208 Reviews


    Samantha

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    5 out of 5
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  • We had a great experience with First Student for our guest shuttles. Their rates were significantly more reasonable than the other transportation companies I contacted. It was easy to make adjustments in the weeks leading up to the wedding, and they got our guests to the wedding on time. Our guests had lots of fun with the school bus, even leading rounds of “the wheels on the bus” on the bus back to the hotel after the wedding!

    Amanda Knaus

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    5 out of 5
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  • Good price for all day service, bus was prompt and no issues.

    Kerri Goerlach

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    5 out of 5
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  • We used First Student Charter Bus for our wedding and it was perfect! The bus driver was on time and polite. Highly recommend!

    responded with the following comments.

    Congratulations! We're glad you got to see us in action. Thanks for your review, but most of all thanks for trusting us on your wedding day!

    Megan Mills

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    5 out of 5
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  • First Charter was amazing! They got all my guests to the wedding in one piece and when the last shuttle should have left, I was nervous they might leave without me (the bride and the groom) which they did not, my maid of honor made sure the other bus was filled up and went back to the hotel and that the second bus was ready waiting for the remainder of the bridal party as we had to grab our bags from the bridal suite, I don't recall how much later we had the bus waiting, I don't image it was much longer considering the venue had us ready to go immediately at the end but that was something I stressed about, but we were able to get our ride back without any issues! Highly recommend them! (we sprung the lil extra for the air conditioned buses and do not regret it!)

    Megan

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    5 out of 5
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  • First charter was fantastic! Very flexible and willing to help on pricing!

    Breann

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    5 out of 5
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  • They were very easy to work with and accommodating! Our bus driver was wonderful!

    Courtney

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    5 out of 5
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  • We used First Student Charter for our wedding on 8/24/2019. We had two bus transfers to/from the venue that went smoothly with no issues at all - the busses arrived and departed on time, which made it one less thing to have to worry about on our wedding day. Working with First Student was extremely easy - they were always available when I called with questions or changes to our itinerary, and quickly followed up with email confirmations. We are glad we chose First Student for our wedding day and would highly recommend them to anyone else looking for easy and safe transportation for their wedding guests!

    responded with the following comments.

    Congratulations! Thanks for the feedback and for trusting First Student to provide wedding shuttles. All our best in your future together.

    Kathryn McGee

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    5 out of 5
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  • We had a great experience with First Student Charter. They were easy to work with and flexible when times and drop off locations changed. Our driver, Nick, was extremely kind and courteous... a real gem! Highly recommend!

    responded with the following comments.

    Thanks for the feedback and for trusting us on your big day. Do you have any photos you could share?

    Mary Kate Kerins

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    5 out of 5
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  • Very easy to work with in advance and they were nice and prompt. We did the shuttle between the hotel and the venue twice before the ceremony, and did recurring runs on the way home from the venue. Everything went smoothly and it was such a big help to not worry about the guests drinking and driving!

    responded with the following comments.

    Congratulations to you! Thanks for leaving feedback and for trusting First student on your big day.

    Erica Morley

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    1 out of 5
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  • If I could leave zero stars, I would. WORST COMPANY I’VE EVER WORKED WITH. Booked them for the end of the night of my wedding so our guests would get home safe. They canceled on me 2 weeks before our wedding, spent hours on the phone with them telling them that’s completely unacceptable and that they had to make it work. I was given a confirmation form saying yes they will be there, charged a week in advance, night of our wedding - NO ONE SHOWED UP. DO NOT RECOMMEND.

    responded with the following comments.

    Good morning Erica, I am so sorry to hear what happened on the day of your wedding. Can you please provide me with some of your booking information so that we can contact you and begin to rectify this situation? Where was your pick up and destination?

    Susanne

    reviews
    4 out of 5
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  • The shuttle arrived on time, the driver was friendly, and everything worked well, but I was very disappointed by lack of communication leading up to the wedding day. Two of the three phone numbers provided were invalid, and the third one was a 800 number where we were unable to get a hold of anyone.

    Kyle

    reviews
    4 out of 5
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  • First Student did a good job of getting all of our guests to the destinations approximately on time. They handled our requests well.

    Jess Valley

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    4 out of 5
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  • I needed a bus to shuttle ~50 guests back and forth from hotel to venue (15 mins one way). I was just looking for something cheap to get the job done. School bus was the most economical option for our #s and they were reasonably priced compared to other quotes. The office was very responsive back and forth in the quoting process. I called and made a slight change to our pick up and drop off times 5 days before. The challenging part seemed to be the hand off of info from the office to the driver. The driver called on the wedding day a little confused and I thought we had straightened it out. He did get lost on the way to the venue- luckily our guests helped with GPS and they made it in time so it all worked out. Other than that the driver was nice and got the job done.

    Kimberly Chamberlin

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    1.6 out of 5
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  • If I could leave zero stars then I would. I've left only 2 reviews in my life, only doing so when service was really great and really bad. That should tell you something about this company. I made reservations with this company for wedding transportation. Our wedding is on a Friday in September, and when we called we specifically asked whether a school bus would be available because school would be back in session. We were not told by the representative, nor was it anywhere in their paperwork, that they would have to cancel if they could not find a bus. It is now less than a month away and they just called to tell us that they cannot provide us with service because there is no bus availability when school is in session. It would be nice if they actually told you up front that something like this could happen, especially when it is no secret that kids are in school on Fridays in September. The company referred us to a coach bus service provider who quoted us five times more, and w... Read more

    responded with the following comments.

    I'm sorry to read this and I would like to talk with you to find out a little more about what happened, My name is Tammy and I run the Charter Center in the Eastern United States, my contact info is below. I need to know more so I can take corrective action on my end, and so I can work to make your situation right. Thanks, Tammy Ward Charter Center Manager [email protected] 732-280-4927

    Karen Bukics

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    4.8 out of 5
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  • We used the company to provide a shuttle between the hotel and our wedding reception. The company was super easy to set up and schedule and our guests were appreciative to have a way to get to and from without having to drive themselves

    responded with the following comments.

    Thanks for providing feedback on our service, but thanks more for trusting First Student on your big day!

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