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Transportation in West Hartford,
(855) 272-3222
Overall Rating
4.0 out of 5
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  • 212 Reviews


    Dani Spieler

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    4.4 out of 5
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  • The busses for my wedding were one of my biggest concerns. Almost every company had mixed reviews, and how was I to be sure my guests would arrive on time from 3 separate hotels?! I was nervous. However, First Student really came through. First of all, the busses were clean, comfortable and air conditioned. My black tie guests were totally fine in them. They showed up on time and got everyone where they needed to go. I highly recommend double checking all your itinerary information a few days before, because there was a mistake in there, but it was easily corrected and on the day of there were no problems. I also had friends serve as bus captains at each hotel to make sure everyone who needed to be there was there. At the end of the day, First Student got the job done and provided a clean, safe trip for my guests. Highly recommend!

    responded with the following comments.

    Thank you for taking the time to leave this review. Wow, what a great picture! Do you have other pictures on or around the bus that you can share?

    Nilay Doshi

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    1 out of 5
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  • Absolutely terrible service. The bus never showed up for the event. When we tried to call them, none of the numbers we were given would pick up the phone as it was a weekend. The event was on the weekend and we had no way to contact them! We had 20+ kids and no way to take them to the venue and back! To add to the issue, the company does not care. No one called us back and when I called to ask for refund, I was told we will put a service request to investigate. The chicago location where this was outsourced to has not bothered to call or does not even bother to call back and apologize. Hire at your own risk and have a back up plan!

    Mariah Beaver

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    1 out of 5
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  • DO NOT USE THIS COMPANY!!!! I hired First Student Charter to transport my guests from the hotel to the ceremony and then back to the hotel at the end of the reception. THEY NEVER PICKED UP MY GUESTS AT THE HOTEL!!!! Imagine minutes before your wedding you notice everyone scrambling. Finally they come to you and say that the bus never came and everyone is stuck at the hotel. It delayed my entire ceremony and took away time from my reception. Mind you, they called me Tuesday and asked if the wedding was happening and finalized the plans. THEN CHARGED ON TUESDAY BEFORE THE WEDDING!!!! The driver who showed up AFTER the ceremony claimed he was never told about the trip until it was too late. They never contacted me to explain or apologize although I called them multiple times and left multiple messages.

    responded with the following comments.

    Hello Mariah, We apologize greatly for any negative experience you may have had with our service. We, at First Student, pride ourselves on the great level of service we typically provide all of our customers. While we understand your frustration, please do rest assured knowing that we are investigating into exactly what happened. Please feel free to email us [email protected] with any concerns and we will certainly include all details in our investigation. We apologize again for any inconvenience and look forward to getting down to the bottom of what happened.

    David Merrifield

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    4.8 out of 5
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  • We hired two charter buses for our wedding guests, and everything went as planned. The buses arrived early, were very clean, and the drivers were completely professional. I would absolutely recommend them to anyone seeking transportation for an event.

    Steve Demartino

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    5 out of 5
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  • Extremely happy with the service that they provided. We were able to add an extra run at the end of the night for no extra charge and had a few other changes that were accommodated prior to the wedding date. One thing to make sure when you're booking your trip is to be as specific as possible as to what you want so they charge you accordingly!

    responded with the following comments.

    Thanks for taking time to leave a review; we appreciate your feedback. Any good pictures you could share?

    Maeve Dugan

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    5 out of 5
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  • So far this has been a very pleasant and easy booking. The representative was personable and professional while making me laugh! They did not try and sell me anything or take more of my money! Can’t wait to get married!

    Michael Madden

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    5 out of 5
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  • They were very accommodating to us and were a terrific help on our big day!!

    Sara

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    5 out of 5
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  • Everybody loved that they didn’t have to worry about getting to the venue & the busses were amazing. There was a huge snow storm the night of our wedding & they didn’t give us any issues s with shuttling the guests. Highly recommend!

    Lindsey

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    5 out of 5
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  • First Student was so easy to work with! They made sure that all of our New Year's Eve Wedding guests were taken safely from their hotels to the wedding venue and back. They offered an unlimited number of trips back and forth between the hours we booked - which worked out very well for grandparents or other guests who did not want to stay up until midnight. They were very flexible when scheduling and prepared new quotes quickly when updated info was provided. I definitely recommend working with First Student!

    Jamie

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    5 out of 5
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  • Easy communication, friendly and timely drivers, more affordable pricing compared to other companies. Would definitely recommend!

    responded with the following comments.

    Thank you for your feedback and for trusting First Student to provide transportation on your wedding day!

    Lilyanna

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    5 out of 5
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  • I was a little hesitant to book a school bus but for budget reasons it fit the bill. I was very pleasantly surprised by the booking process and service. I wish I had our driver’s name because she was so incredibly wonderful and patient with my rowdy guests. Everyone had so much!

    responded with the following comments.

    Congratulations! We're glad you could save some of your wedding budget for all the other stuff. Thanks for your review, but most of all thanks for trusting us on your wedding day!

    Sarah

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    5 out of 5
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  • I cannot tell you how happy we were that we hired this company. First of all, best value for the money - using a school bus really suited our needs and guest count lol. But let me tell you why this company was amazing - I dropped my phone on the bus as I was getting off, so my wedding coordinator reached out, the driver came back IN HIS PERSONAL CAR WITHIN THE HOUR to return my phone to the hotel. I seriously could not be more grateful for such kind, professional service. This was one of the best decisions we made, don't spend your money elsewhere.

    responded with the following comments.

    Congratulations, Sarah! We pride ourselves on our drivers and appreciate you taking the time to leave a review. Thanks for trusting us on your big day!

    Taylor

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    1.4 out of 5
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  • I was going to use First United Charter for my wedding. They called about three weeks prior to confirm that the wedding was still happening due to COVID and I said yes and that was all I heard from them. I called two weeks prior to change some details and they told me only 10 people could ride the school bus due to COVID restrictions. This was extremely frustrating because no one had contacted me. If I had not contacted them prior for changing something I wouldn't have even known until the day of the wedding when my guests wouldn't have transportation. This was disappointing and unprofessional. We cancelled and ended up going with another company.

    responded with the following comments.

    Hello Taylor, We are sorry to hear that you were less than satisfied with our company. First Student does pride itself on the level of service we have always given our customers. While we apologize for the confusion, please note that the requirements regarding passenger counts and COVID were rapidly changing during the time you referenced above. With this being said, we do wish we could have been of greater service to you on your big day. We can assure you that the guidelines surrounding COVID have since been secured. We do hope to have the chance to show you the level of service First Student prides itself on, some time in the future. Best Regards, First Student

    Erin Ryan

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    4.6 out of 5
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  • First Student was helpful throughout the entire process of booking our wedding transportation. They were thorough during our discussions when my husband and I made a few changes to extend our reservation. Our guests were promptly transported at the multiple assigned times we chose, and the buses were clean.

    Nicole Perez

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    2.6 out of 5
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  • The person who drove our bus home from the wedding was incredible, we were the last of the rounds with the entire bridal party and immediate family and she was great! BUT - I specifically called the week of the wedding and requested two specific leave times for the buses to the wedding. The lady said she would leave post-it notes on each of the invoices - I should have known then. Apparently both buses left at the same time AND when a family member informed the driver that there were a few people heading down to the bus right now to see if they could wait a few more minutes they said no and left anyways AHEAD of schedule leaving a large portion of our guests to drive, uber but most importantly come late to the ceremony.

    responded with the following comments.

    Hi Nicole, Let me start by apologizing for your experience, especially on your big day. A great deal of trust goes into who you select as wedding vendors and we take that very seriously. Please reach out to me personally; my name is Tammy and I run the Charter Center responsible for the Eastern US. I would like to understand a little more about what happened so we can make any adjustments on our end, but also so I can work with you to make your situation right. Thanks, Tammy Ward Charter Center Manager [email protected] 732-280-4927
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