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Transportation in West Hartford,
(855) 272-3222
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4.0 out of 5
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  • 204 Reviews


    Steve Demartino

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    5 out of 5
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  • Extremely happy with the service that they provided. We were able to add an extra run at the end of the night for no extra charge and had a few other changes that were accommodated prior to the wedding date. One thing to make sure when you're booking your trip is to be as specific as possible as to what you want so they charge you accordingly!

    responded with the following comments.

    Thanks for taking time to leave a review; we appreciate your feedback. Any good pictures you could share?

    Maeve Dugan

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    5 out of 5
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  • So far this has been a very pleasant and easy booking. The representative was personable and professional while making me laugh! They did not try and sell me anything or take more of my money! Can’t wait to get married!

    Michael Madden

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    5 out of 5
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  • They were very accommodating to us and were a terrific help on our big day!!

    Jamie

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    5 out of 5
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  • Easy communication, friendly and timely drivers, more affordable pricing compared to other companies. Would definitely recommend!

    responded with the following comments.

    Thank you for your feedback and for trusting First Student to provide transportation on your wedding day!

    Sarah

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    5 out of 5
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  • I cannot tell you how happy we were that we hired this company. First of all, best value for the money - using a school bus really suited our needs and guest count lol. But let me tell you why this company was amazing - I dropped my phone on the bus as I was getting off, so my wedding coordinator reached out, the driver came back IN HIS PERSONAL CAR WITHIN THE HOUR to return my phone to the hotel. I seriously could not be more grateful for such kind, professional service. This was one of the best decisions we made, don't spend your money elsewhere.

    responded with the following comments.

    Congratulations, Sarah! We pride ourselves on our drivers and appreciate you taking the time to leave a review. Thanks for trusting us on your big day!

    Lilyanna

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    5 out of 5
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  • I was a little hesitant to book a school bus but for budget reasons it fit the bill. I was very pleasantly surprised by the booking process and service. I wish I had our driver’s name because she was so incredibly wonderful and patient with my rowdy guests. Everyone had so much!

    responded with the following comments.

    Congratulations! We're glad you could save some of your wedding budget for all the other stuff. Thanks for your review, but most of all thanks for trusting us on your wedding day!

    Melissa

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    5 out of 5
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  • We rented a First Student Charter Bus for our wedding to shuttle guests - our hotel block and venue were about 30 minutes away from each other, and the venue was in a remote country setting (so no Uber or Lyft). We wanted our guests to have fun, and be safe. Everything was perfect! The driver was the sweetest woman ever and we invited her in for dinner and cake! We had one outbound trip and two return trips to the hotel at the end of the wedding. We ended up changing the times of shuttle buses the week of the wedding and they were able to accommodate the changes (and our rate actually went down!) The price was very reasonable, and the process was seamless between getting a quote and paying for the services. If we ever need a charter bus again, we will certainly use First Student Charter Bus! Everyone loved it (mostly because they could still have a drink or two on the bus ride!)

    responded with the following comments.

    Congratulations!! Thanks for taking a minute to leave a review, and for trusting us on your big day!

    Katy

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    5 out of 5
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  • What a fun way to transport all of your guests from one location to another! They were the most reasonably priced transportation group and the driver was so nice and even waited for us (the bride and groom) to gather all our things from the venue and hop on the bus. I would highly recommend them to anyone on a budget looking for a fun type of transportation!

    Amanda Knaus

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    5 out of 5
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  • Good price for all day service, bus was prompt and no issues.

    Erin Ryan

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    4.6 out of 5
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  • First Student was helpful throughout the entire process of booking our wedding transportation. They were thorough during our discussions when my husband and I made a few changes to extend our reservation. Our guests were promptly transported at the multiple assigned times we chose, and the buses were clean.

    Mr&Mrs

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    4.6 out of 5
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  • We used First Student when renting a vehicle to get our wedding party and close family to and from wedding photos. Once we were able to speak to someone in our specific area, the experience got even better. During the process we were to confirm details to ensure the day of went smoothly. Having an email of all the details including the drivers name, made the experience more personal. On the day of our driver was attentive and extremely accommodating. I would recommend more people to use company as they were a much better option than renting an average limo.

    responded with the following comments.

    Congratulations! Thanks for providing us with feedback and for trusting us with your friends and family!!

    Chloe Wragg

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    1 out of 5
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  • If I could give this company 0 stars I would. Everything leading up to the day of the event was fine. I communicated my needs, and went over the itinerary weeks and then days before my event. I have the bus scheduled to arrive at 2:30 pm to pick up my guests who were staying at the hotel and another one beginning pick ups at 3:00 pm. Very clear cut and straight forward. I paid for the service in full a week prior to my wedding. They did not call to confirm so I called about a week before and just confirmed everything and go over the itinerary, yet again. Fast forward to the day of my wedding. I'm enjoying the day and the ceremony was getting ready to start at 4:00 pm. It was 3:15 pm and I am told that the shuttle never showed to pick up anyone from the hotel or the parking lot. My brother in law called the "emergency number" listed on the contract and they give us a another number to call. No one picks up. My guests have now been waiting from somewhere between 45 minutes to an hour... Read more

    Erica Morley

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    1 out of 5
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  • If I could leave zero stars, I would. WORST COMPANY I’VE EVER WORKED WITH. Booked them for the end of the night of my wedding so our guests would get home safe. They canceled on me 2 weeks before our wedding, spent hours on the phone with them telling them that’s completely unacceptable and that they had to make it work. I was given a confirmation form saying yes they will be there, charged a week in advance, night of our wedding - NO ONE SHOWED UP. DO NOT RECOMMEND.

    responded with the following comments.

    Good morning Erica, I am so sorry to hear what happened on the day of your wedding. Can you please provide me with some of your booking information so that we can contact you and begin to rectify this situation? Where was your pick up and destination?

    Nicole Perez

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    2.6 out of 5
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  • The person who drove our bus home from the wedding was incredible, we were the last of the rounds with the entire bridal party and immediate family and she was great! BUT - I specifically called the week of the wedding and requested two specific leave times for the buses to the wedding. The lady said she would leave post-it notes on each of the invoices - I should have known then. Apparently both buses left at the same time AND when a family member informed the driver that there were a few people heading down to the bus right now to see if they could wait a few more minutes they said no and left anyways AHEAD of schedule leaving a large portion of our guests to drive, uber but most importantly come late to the ceremony.

    responded with the following comments.

    Hi Nicole, Let me start by apologizing for your experience, especially on your big day. A great deal of trust goes into who you select as wedding vendors and we take that very seriously. Please reach out to me personally; my name is Tammy and I run the Charter Center responsible for the Eastern US. I would like to understand a little more about what happened so we can make any adjustments on our end, but also so I can work with you to make your situation right. Thanks, Tammy Ward Charter Center Manager [email protected] 732-280-4927

    Mary

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    3.4 out of 5
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  • I would recommend these to any couples looking for something simple and straightforward for a great value. However, a word of caution for anyone who has special needs or requests (in my case, an accessible vehicle). The company was unresponsive over both phone and email, overlooked my request for an accessible vehicle for months, and almost charged me extra to accommodate this request at the last minute when I was finally able to get a hold of them that I had been assured would be included in the original price. That being said, an extraordinary staff member did go above and beyond to right the mistake, which was greatly appreciated. And finally, some guests did voice concerns about the high speed (and unsafe) driving of the driver, although my husband and I did not experience any unsafe driving on our trip.
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