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Transportation in Solon, OH,
(888) 515-4667
Overall Rating
3.5 out of 5
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  • 31 Reviews


    kelly

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    0.5 out of 5
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  • *** DO NOT USE! I WISH I COULD RATE THEM A ZERO! UNPROFESSIONAL, UNETHICAL, and UNSAFE! This was by far the worst part of my wedding day! The driver was rude, the ride was unsafe, and I really wish I had driven myself. There were too many negative things to list, but "first class" is a joke. I did reach out to the company, who gave me a laughable $85 refund. The VP was responsive, and I am sure she will respond to this review...unfortunately the majority of what she stated in her passive aggressive apologetic emails was untrue. LIES, LIES, LIES! SAVE YOUR MONEY!!!!!! This company was a nightmare and the driver was rude. I have no idea how this company stays in business, as safety and comfort should be a priority...and with them it is NOT! I will be taking my concerns to the BBB.

    Megan

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    5 out of 5
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  • First Class Limos INC. did a great job for our wedding on September 30th, 2017! They were very accommodating and the driver was very responsive and dressed nicely. The limo is at your disposal all day and they can change your travel plans the day of which was perfect! The limo bus was new and was very clean and fit everyone perfectly.

    Mary

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    5 out of 5
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  • Alexa was EXTREMELY helpful and responsive by phone and email. She answered all of our questions and offered a variety of pricing options for us based on each vehicle we were interested in. We booked within a week because we were so impressed! Cannot wait to use them on our wedding day in 2017

    responded with the following comments.

    Thank you, Mary! We are excited to work with you and give you a "First Class" experience on your special day!

    Stephanie

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    5 out of 5
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  • First Class Limos was excellent! They called the day before and offered us an upgrade for free. The driver, Ted, was on time and extremely professional! He was very, very helpful and kind! I would recommend him to anyone!

    responded with the following comments.

    Hi, Stephanie! We're so glad to hear that we could be a part of the wonderful time you had on your special day! Ted is one of our best drivers, so we're happy to hear it! Anytime you need transportation for anything in the future please give us a call! We do give return customer discounts, and you're more than welcome to request Ted! On behalf of First Class Limos, we're so happy to hear your day went great! Thank you for your feedback and congratulations on your wedding!

    alessa

    reviews
    5 out of 5
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  • We recently got married on a Friday and took pictures before the ceremony. We only needed the limo to drive us around for 2 and a half hours, but had to pay for 4. I asked the driver if he would pick some of our guests up and he was more than willing! He was a very nice man and went above and beyond to make sure we had a great time and we arrived on time.

    responded with the following comments.

    Hi, Alessa! We're so glad you had such a great experience with us! Please give us a call anytime in the future for a return customer discount, We'd be honored to have you back! Congratulations on 312 days married!

    User3522897

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    5 out of 5
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  • The limo driver was so nice and helpful. He helped with my dress and made sure the ladies were all settled. It rained unexpectedly so our plans for pictures changed but the driver was very accommodating.

    responded with the following comments.

    Hi there! We're so glad we could make your day enjoyable despite the rain! Our drivers love to hear their great reviews! Please give us a call anytime in the future for a return customer discount, we'd love to have you back! Thank you for your feedback and congratulations on your wedding!

    User3922584

    reviews
    5 out of 5
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  • Cheap. Ask for Darrell. Was a great driver!

    Bobby

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    5 out of 5
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  • Me and my bride just rented a limo bus from First Class Limos for our wedding which was on 5/5/12. We went and personally looked at all of their limousines and buses in person at their facility. They were all very impressive. They have several hummer limos and limo buses that would fit us. We ended up going with a limo bus that had 4 plasma tvs and the interior changed colors on the inside for our wedding party. We asked why there were a few bad revews on wedding wire about them. They explained to us that they have had over 13,500 customers and that occassionally there would be problems just like with any other business but they have done thousands of weddings and have won the fox 8 hotlist award 3 years in a row which is voted for by the people. They also mentioned that when people have bad service the first thing they do is go and write a bad review. They mentioned if they were a bad company they wouldn't have had 13,500 customers and win so many awards and have such impressive vehic... Read more

    responded with the following comments.

    Hi, Bobby! Yes, all of the above is very true. We do feel privileged to be a fox 8 hotlist winner so many years, and to have such a wide customer base. So glad you had such a great experience! Feel free to contact us anytime for a return customer discount, we'd love to have you back! Congratulations on your wedding!

    Rocco

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    4.8 out of 5
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  • They are truly first class! Prices are not best, but worth the reliability.

    Anna

    reviews
    4.1 out of 5
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  • We got a car for just me and my husband to take us from wedding photos to the reception. It was so nice to have this time together, just us, on our special day! The driver was very professional and the car was very nice (and very clean). They even had water for us in the back. Alexa, who booked us was very professional and so helpful. She even let us change the time of pickup/drop off when our wedding day schedule changed a few days before the wedding! Would highly recommend.

    martin

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    1 out of 5
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  • **PLEASE READ**First off Don't be fooled by the name, or the bragging of 15000 customer served. Limo company of the year is beyond me. Go see the cars for yourself before reserving, they are not first class! I ordered two vehicles, one to pick up the girls, which did show up on time. But the driver wouldn't even help them load their bags into the car. He stood there while they slipped around on the ice in heels with their heavy bags. not a good start. The car that picked us guys up was also on time, but who lets a car go out not cleaned from last people? I have to say the only redeeming fact is that our driver was fantastic, he really was. He did everything in his power to fix the experience. Its a shame he doesn't work for a higher class company. They would have a killer team. Our limo wasn't cleaned out from the last party, dirty solo cups, left over food and clothes from the last group. Yes we made it on time, but for being the highest price quote I had It was not a first class limo... Read more

    responded with the following comments.

    Hi, Martin! We apologize for any expectations not met on your wedding day! We assure you that today, our drivers are nothing less than great, and our vehicles always leave the garage spotless. Since your wedding day, we have updated management and our vehicles! We hope you will let us show you a true "First Class" experience in the future, and would be truly happy to give you a return customer discount! Thank you for your feedback, and congratulations on your wedding!

    User3553244

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    0.8 out of 5
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  • Wish I had checked reviews befor e using this company. Limo bus broke down before reaching us. So short story, limo was two hours late, and not what we what we ordered. To make matters worse, company insists on charging full price. HORRIBLE

    responded with the following comments.

    Hi there! We truly apologize for any expectations not met on our part! Unlike a lot of companies, we now have maintenance in our garage daily; so although once in a great while issues do arise, we are able to stop most of them from happening. Since your wedding day, we have updated our vehicles, and would be honored to have you back and show you a true "First Class" experience! Congratulations on your wedding day!

    User2636151

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    0.4 out of 5
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  • First Class Limo's is the very Worst in Limo service---Be warned...if you hire them--you will be so so sorry---

    responded with the following comments.

    Hi, there! We apologize for any unmet expectations with our company in the past! Since your wedding day, we have new management and have completely updated our vehicles! Hopefully you will come back to us in the future so that we can leave you with a true "First Class" experience and meet all of your expectations! Congratulations on your wedding!

    E

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    0.7 out of 5
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  • Not a wedding but TERRIBLE service. The radio, the TV and THE AIR CONDITIONING did not work on this 85 degree day. We were also forced to cut our dinner short due to the company "adding on" another run for our driver after ours and we had to skip dessert and coffee and hustle home to prevent being stranded. UNBELIEVEABLE! Manager said that he tested the AC a few days later and that it was working fine. He also said that the time I had requested was "subject to availabilty" which was never stated before hand. I asked for a refund of HALF my money and was refused. DO NOT USE THIS COMPANY!

    responded with the following comments.

    Hi, E! We greatly apologize for any unmet expectations on our part! We never book back to back transportation runs; however, if you did have a daytime run, we may have had something booked that night if your party had only requested and paid for a certain amount of time. Since you have been with us we have gotten new management and have updated and renovated our vehicles! We hope you will come back to us in the future for a return customer discount, so that we can leave a true "First Class" impression with you! Thank you for your feedback!

    Amber

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    3.1 out of 5
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  • The bad: the limo arrived late, the limo was beat up (rust on exterior, rips on seat cushions, etc.), the driver had no familiarity with the Columbus area, the limo was a sauna despite having the air on full blast, and driver ignored specific directions given in advance to avoid construction (end result - 20 minutes late to wedding). The good: the driver was extremely nice and dressed well. I don't blame the driver because he was from Cleveland and wasn't familiar with the area, and he was really understanding about ten people sitting in the back yelling out directions the entire time. In hindsight, we should have gone with a local Columbus limo company who was familiar with the area and where we could have inspected the limo in person prior to the event.

    responded with the following comments.

    Hi there! We're so glad you had a good wedding day, but we do apologize for any unmet expectations that we may have contributed to! Since your wedding day, we have gotten new management and updated our vehicles along with our GPS systems! Please contact us if we can help you with anything in the future, we would love to fix this and make sure we leave you with a true "First Class" impression of us and complete satisfaction, and we do give return customer discounts! Thank you for your feedback and congratulations on your wedding!
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