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Dress & Attire and Invitations in Broken Arrow,
(918) 461-8697
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4.8 out of 5
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  • 121 Reviews


    User4943040

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    4.3 out of 5
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  • Facchianos was my one stop shop for my wedding gown, bridesmaid dresses, and tux rentals. Rhonda helped me select my wedding gown and made me feel so special. This was the first place I looked and when I decided to look other places I missed the customer service that I had received from Rhonda. The first dress she put me in was the one I ended up buying! The only thing I didn't like about the service for my gown was that they gave me an estimated time for when the dress it would arrive which was spot on. I received the phone call that the dress was in and then was told that they could not get me in for alterations for 3 more months! I was disappointed that I would not be able to see my dress when I knew it was just hanging in their back room. Also, they only did alterations on Thursdays. I was doing my internship and felt really bad that I had to ask off early to go try on my dress. The bridesmaid dress shopping experience was fun and I got a discount because I had bought my gown t... Read more

    responded with the following comments.

    Thank you for the nice words, about the responsiveness due to bridesmaids, we do mention to all of our brides that bridesmaids take 12 weeks to order, the only way they would have been late would have been based on when the last bridesmaid came in to get measured and ordered. That is something we cannot control unfortunately. The alterations are based on the seamstress availability, and our only day we are open late (which happens to be Thursday). We are not an alteration shop and only do it as a service to our brides, we never discourage brides from going to some of our outside recommended alteration ladies if their schedule does not fit into our store hours (we have a list at our salon). Again sorry for those two things, but the tuxes were great thanks for the accolades on those, we do excellent tuxedos.

    User5125185

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    4.1 out of 5
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  • My first appointment to try dresses was a really good experience. They were very helpful and let me try on as many dresses as I wanted. I ended up purchasing my dress from them and it was beautiful. I had a couple of issues in between. Whenever I called to ask for the name of the dress I had wanted (before purchasing) to show it to my family and friends, they wouldn't give me the name of the dress. I know they need to be careful in case someone finds out the name and purchases it elsewhere but I was planning on purchasing through them and I couldn't even show those close to me what dress I chose. Also, whenever my dress did come in, I expected it to come in a nice garment bag since it was ordered from the designer but whenever they packed my dress up after I tried it on, they put it in a plastic wrap type bag.

    responded with the following comments.

    We are so glad you chose Facchianos to get your gown, we do not give out our style numbers on our designer gowns before, and we only let pictures be taken once you Say Yes to the Dress. That is normal throughout the country in all bridal stores, except the big chains, but they manufacture their own dresses. The reason we don't put gowns in short garment bags is because we had already steamed it and putting it in our storage bags would have wrinkled it before the wedding. Long ago we purchased pink extra wide and extra long Pink Train Bags to cover upon leaving our store so the dress stays perfect for the wedding, or the train would get all wrinkled. It also keeps rain and dirt from coming code to the dress, the garment bags are material that water and dirt could soak through. We are the only place in Tulsa that can guarantee the dress is not wrinkled from the time you leave until the wedding. Most wedding vendors know us by our Signature Bags, and are thrilled when they see one because they know the dress is going to look great. Again thank you for choosing Facchianos, we appreciate and love all our brides!

    Bethany

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    5 out of 5
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  • Th one of many things I really appreciated about Faccianos that other places did not give me was patience and time! I never felt rushed and they truly care about your happiness with your gown!! I thought the lady was about to cry WITH me! I am so great fun to say I found my wedding gown at such a reputable establishment.

    User4288709

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    5 out of 5
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  • Very professional and very friendly. They helped me find the perfect dress. Not pushy at all. Would definitley reccommend them to any bride!

    responded with the following comments.

    Thank you so much.

    Megan

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    5 out of 5
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  • I loved all of the ladies in Facchianos, each and everyone of them are helpful in there own way..

    responded with the following comments.

    Thank you Megan!!

    User4635219

    reviews
    5 out of 5
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  • Jennifer was a doll. In our family we have had 4 brides that have trusted Facchianos with our dresses and they never disappoint.

    Carrie

    reviews
    5 out of 5
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  • I loved everyone at Facchianos and their dresses are BEAUTIFUL! They have helped me to find all of my prom dresses, and my wedding dress was no exception. When other places handed me dresses to try on that were nothing like what I described or demanded that they enter the dressing room with me to help me put on a dress that I was completely capable of putting on myself, Facchianos walked with me and pulled dresses that fit what I wanted perfectly. They were beyond helpful, positive, uplifting, and kind. When I went to one of my fittings, I had just had received a phone call that a floor scrubber I was trying to rent for my wedding was broken and no longer available to rent (two weeks before my wedding). The lady at Facchianos helped me into my dress then said she was going to go find me another floor scrubber. (Thankfully, I had already found a replacement) It was incredible. I am sad that I do not have any more formal events coming up to find another beautiful dress from them!

    Margaux

    reviews
    5 out of 5
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  • We were very impressed with the level of service and quality provided by Facchianos. They were our second and last stop in our search for a dress. Jennifer helped us throughout the dress selection process and fittings. She was extremely knowledgeable and familiar with their dresses and quickly pulled five or six based on the elements and look we were going for. On the day of the wedding, Jennifer personally delivered the dress and showed the Matron of Honor how to secure the bustle. The finished look was even more beautiful than we had imagined! I would definitely recommend Facchianos to a friend for a wedding or special occasion dress.

    Heather

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    5 out of 5
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  • The advice I would give would be to try and schedule any appointments rather than being a walk-in. They will try their hardest to get to you even if you do just walk-in but sometimes it might take a while because they can be super busy.

    Erin

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    5 out of 5
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  • I bought my dress here and earring and also used their day of coordination services and everything went great!

    User3317499

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    5 out of 5
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  • I am absolutely in love with Facchiancos. I called the store looking for a particular dress, and even though they did not have it in stock, I decided to go and look for a dress anyway, simply because of the two consultants that helped me over the phone. They were more than willing to fit me in that day. Upon my arrival, each one was so nice, helpful, and knowledgable about their products. If they were unsure of the answer, they immediately sought out someone else who could help. My consultant had chosen the dress that I ended up buying, simply because she had listened to my list of 'must-haves' and list of 'no-gos'. I would highly recommend this place to anyone looking for a great experience!

    Anna

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    4.8 out of 5
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  • From start to finish, Jennifer and the Ladies of Facchianos did an amazing job helping me pick THE Dress. They listened to what I wanted and did everything in their power to make it happen! So much effort put into making your day perfect is priceless. We also opted to pay for the Delivery service and let me tell you, it's worth every penny! I would not send my friends anywhere else!

    responded with the following comments.

    Thank you Anna! You were absolutely a joy to work with, we loved you as well as your family! You will be missed, come back and visit!!

    Beverly

    reviews
    1 out of 5
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  • I learned the hard way that unlike department stores, major chains, another bridal shop in town, or even online sales, all sales at this particular store are considered final and without recourse (unless you think to pay by credit card and dispute charge) if you are dissatisfied. Because my daughter-in-law and her mother bought dresses at Facchianos for my son's wedding, I decided to shop there for a mother's dress for another one of my son's upcoming weddings. I specified a neutral color as I did not want to introduce a new color scheme. Kay was very helpful when I tried on dresses and I selected one that had to be ordered from a catalogue. There were no color swatches available so I was given another dress in the store to try on for color and I was told the dress I was ordering would be that color so we took pictures and sent them to our son's fiancee. I paid for the dress in full up front which, in hind site, I do not recommend at all. The dress arrived in about a month and,... Read more

    responded with the following comments.

    This customer ordered a silver dress from our store. The dress was ordered in silver. When the dress arrived and was checked in it was looked over and it was indeed silver. She was called and came to try it on and then was trying to convince my employees it was blue. She admitted to me she knew about color dye lots in her threatening email to me and that no dress is exactly the the same color especially when it is a different fabric. She tried on a dark silver dress in our store that was not the final dress she chose so that would not be the color of her dress. She ordered silver we delivered sliver, she said it was blue?? I as the owner knows by looking at it that it was silver. The company called it silver. It is positively silver. I suspect she bought another dress and was trying to get out of this one. She didn't like our store policy of All Sales Final which is the policy all over the United States when purchasing Wedding attire. She signed our contract and we clearly read her our store policy before completing the purchase. If we as a store took her payment and didn't order the dress or ordered her let's say a red dress we would be wrong. We ordered her what she asked for and did our job. That is the best we could do and we have the utmost integrity and have always tried to do our best for our customers. The day after this review was posted, the husband came to pick up the dress, he wouldn't sign our dress release form, since the wife was the one who ordered the dress, so we couldn't release the dress. He calls the police out to my store, two uniformed police come in and ask to see the dress. I go get the dress show it to them and their exact words were almost in unison "We thought we were going to see a blue dress??" Both police officers said it was silver! The police had him sign the release then he took the dress. The moral of the story is the dress was Silver!

    User4150717

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    4.9 out of 5
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  • Kay definitely made my experience worth the money! Facchiano's is super small compared to other dress shops, and it gave me a feel that was more at home and intimate. I had so much fun trying on dresses with Kay and she made me feel beautiful when I had to try dresses on that were a bigger than I hoped to have to buy. She treated me like a daughter and made me feel special. After shortening my selection to two dresses, we had an appointment at another bridal store. This other bridal shop was HUGE. There were mirrors everywhere, people everywhere, three different people 'helped' me, they put me in a tiny dressing room next to the bathroom, and bells were ringing one after another! I was SUPER overwhelmed and left in tears. It was too overwhelming and the dresses just seemed like fancy prom dresses. I was looking for a dress that was more elegant and special for a special occasion. I immediately went straight back to Facchiano's and bought my absolute favorite dress! After my ... Read more

    Elizabeth

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    4.7 out of 5
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  • Facchianos is a unique place to get your wedding dress! If you want a place that is personable, friendly, and intimate then this is your place to get your dream dress! The staff is so kind, friendly, and not too pushy. They treat you like your friend not simply a client. They are professional and worthy to visit even though it is a small boutique. I visited 5-6 other wedding dress shops and none compared to Facchianos. They were patient, willing to help, and provide different payment options. Please consider this vendor!

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