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Venues in Arlington Heights,
(847) 437-5590
Overall Rating
4.3 out of 5
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  • 52 Reviews


    Nina

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    1.8 out of 5
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  • The problem with this venue is that I was so stressed the day of my event because the staff here doesn’t give you a good feeling. Our dinner buffet was missing name cards for the food items, we were told there was a special light during dancing but there wasn’t, our guests were spoken to rudely and unprofessionally when they asked for silverware or napkins, we were promised an office to sit in instead of the bridal room because it was being used by the other party that booked the other banquet room, which was fine but the office was hot and no ac was blowing so I was sweating for my own event-this was not fun nor comfortable. The open bar liquor was not as it should of been. It was not easy asking for things and making sure things would go smooth because there were rude undertones from the ladies that worked here. I would expect more friendly professional service from a banquet hall. It’s such a big day for people and we spend so much money, the last thing you would expect is dif... Read more

    responded with the following comments.

    Nina: I would like to personally thank you for allowing us to host your engagement party. We sincerely apologize for any misunderstanding that took place during your event. Allow us to address a few things....when providing outside catering it is the responsibility of the caterer to ensure the food items are labeled correctly. With regards to the additional silverware and napkins we were more than happy to provide additional setups for your guests that were not accounted for in your final count. That said, our team of professionals wanted to ensure the additional payment due was accurate to the actual guest count on the day of your event. Respectfully, European Crystal Banquets Staff

    User5220602

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    1.8 out of 5
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  • My fiancé and I loved this place at first until we signed the contract. They said they double booked a week later which was a lie because they had a couple come in with more guests than we had which meant more money for them. They are very greedy. The food is amazing but the service was terrible. They messed up on my brother's peanut allergy. They put food that came in contact with peanuts on his plate. The severs would take plates away while you are still eating. The bartender was rude. 7 guests didn't show up and we were suppose to get the food wrapped up and that didn't happen. I emailed the lady after and expressed my concerns about how they handle allergies and asked where my 7 meals were and she replied saying sorry and to have a nice day. Honestly if I could redo my wedding I would have not picked here. It may seem true good to be true at first but once you sign the contract they don't care about you

    Anh

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    5 out of 5
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  • I had my wedding reception at European Crystal Banquets on September 1st 2018. Me and my husband met with Anna about a year before and we booked this banquet hall for many reasons - Space - we had around 350 guests which fit comfortably in their Grand Ballroom; I fell in love with the space because of how classy and elegant it looks with the high ceilings and grand chandeliers - Location - we had a lot of out-of-town guests which make this very convenient for our guests with tons of hotels surrounding it - Food and alcohol - we went with the Duet of Filet Mignon and Chicken Christipher; after our wedding, we have received countless compliments from the guests on how good the food was and how we were able to find this venue. Thank you Anna, Karen, and the staff at European Crystal for making our special day so memorable!

    responded with the following comments.

    Thank You so much! We were so happy to help with your special day and make it everything you imagined!

    Connie

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    5 out of 5
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  • I had my wedding reception on July 29th in the Grand Ballroom with 300 people. We worked directly with Karen and she was nothing short of amazing! The whole night was perfect and Karen made sure everything went smoothly. She was the absolute best when it came to details, planning, and checking in with us throughout the night to update us and make sure everything was going as planned. We had Chicken Christopher with the Filet and everyone couldn't stop talking about how good the food was. The entire place is elegant, updated and the grand ballroom is beautiful. I couldn't be happier!

    Bea

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    5 out of 5
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  • We had our daughter 18th birthday and graduation party last July 8, 2017. The service and the food was good. Karen was very helpful and flexible to work with. We and our guest had a good time.

    Melissa

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    5 out of 5
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  • I got married July 1, 2017 and I am so happy I chose ECB. Krystyna is such a warm, kind and attentive person. From the first time I met her, I knew I was able to trust her with my wedding venue. Our wedding was 215 people, and we chose the south ballroom. I was nervous about it being too tight, but it was perfect and intimate. Krystyna and Karen made sure everything ran smoothly. Food was great, customer service was great, and the best thing I loved is that it's very CLEAN. From the moment you walk in this place stands out. After researching about 5-7 other venues, this place was the best deal over all. BEST PART: I was able to set up Thursday morning for m y SATURDAY wedding! This helped a TON that way I freed up my Friday to get other last minute errands done. OVERALL, my husband and I were extremely happy with our decision! You must check it out. The place is so beautiful you don't need much decoration. GREAT VALUE, ELEGANT, CLEAN and SUPERB SERVICE!

    Robert

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    5 out of 5
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  • I am the father of the bride and I signed the check, European Crystal was outstanding in every aspect, the food was excellent, service was prompt and professional, the facility was superb and the all inclusive package was in my mind high value.

    User4676361

    reviews
    5 out of 5
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  • Our wedding at European Crystal Banquet & Conference Center was last Friday, May 20, 2016. I absolutely LOVED our venue!!! I looked and researched many prior to committing to EC, but I am beyond thankful I chose them. The ballroom is absolutely stunning with the blue sky above. It really helped set the ambiance at our wedding We chose to have both our ceremony and reception there and we could not have been happier. Everyone we have spoken with since the wedding has done nothing but rave about how beautiful the venue was and how fantastic the food and cake were. EC has their own french pastry chef and they created the most beautiful lavender ombre cake I have ever seen and it tasted amazing! It melted in your mouth. The main course was truly excellent! EC has a tremendous amount of options to choose from for linens and decor and they honestly make any cake design you want. They are truly talented! Anna was our wedding coordinator and she went above and beyond to make me the happiest b... Read more

    User4072580

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    5 out of 5
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  • Karen was a pleasure to work with. She was very accommodating. We wish we could relive our wedding all over again. We were very pleased with how everything turned out. Thank you again Karen for making our day special.

    KC

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    5 out of 5
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  • Just had my wedding at European Crystal Banquets on 5/24/15. The only words to describe this place for my event is AMAZING! The staff was very accommodating and polite. The grand ballroom looked amazing with the up lighting, food was great, and open bar was well organized. Anna the consultant at the venue has helped me the whole way. She was very easy to contact and talk to. She always answered my questions in timely manner. I wish I could relive my wedding all over again because my husband and I are very pleased with how organized it turned out. Thank you Anna and European Crystal Banquets!

    Gabriel

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    4.9 out of 5
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  • After visiting SIXTEEN different venues we settled on European Crystal and I couldn't be happier with the outcome. Karen was simply amazing to work with and really had a lot of incite on having a wedding and offered advice on things we never would have thought about. For what you get, the price is unbeatable! Karen helped us establish our menu, gave suggestions on pairings of sides with entrees (the roasted potatoes she suggested were definitely a hit with our guests!), and gave some great ideas on decor. European Crystal we very flexible with our one site wedding rehearsal and allowed us more than enough time during the week leading up to the event to get into the space and do a ton of set up. They even let us leave our flower arrangement in their cooler so that looked impeccable on the day of the event. Karen was also very flexible with allowing us to get a cake from an outside vendor and comping us for the uplights we wanted instead. The day of, the meal was excellent severa... Read more

    Patricia

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    4.8 out of 5
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  • Our experience at The European Crystal Banquets in December of 2015 was fabulous! I would highly recommend this place. The décor is so pretty that you don't even need to many extra decorations. The food was excellent, which I was concerned about because we didn't have a tasting 1st. Don't worry at all..... the food is really good! The steak skewer appetizer was the best. We had the chicken and it was cooked perfectly with a really delicious cream sauce. They will make a cake however you like, all you have to do is show them a picture and they match it perfectly and it tasted great! The service was great as well, they really were on top of things and Karen was great to work with. It was a fun night and all of our guests enjoyed it and also said how great the food and service was.

    Joshua

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    4.2 out of 5
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  • We worked with Anna through the entire process. The night went great and the planning was pretty easy considering all of the details that needed to be worked out. A few missed details were recognized the day like the purple bows put over the gold bows on the high top tables and a couple of escort cards that were not put out. Also we asked for a purple cake, but it looked more blue in the lighting. Seems like a tough color to get, but was a little upsetting to see a blue cake when we walked in. Overall a great night with bright colors and great food. We would do it all over again with European Crystal.

    Alex

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    4.5 out of 5
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  • We did our wedding on a Sunday which saved some money and made the price great for the value. We were in the ABC room which is a non-traditional style room with low ceilings and fireplace mantles. Might not be for everyone, but we thought it seemed more vintage and warm with the décor in the room. Working with the coordinator Anna was great, although she tends to be quite busy and so you might need to give a call vs an email sometimes. The day of the wedding we did have some miscommunication issues with some of the staff on which entrée went with the color coding we put onto our place tags. This was frustrating, however once we notified the coordinator it was quickly resolved. We were told by many that they had some of the best wedding food they have had here. The mushroom soup and the walnut salad were especially a hit. Overall we were very happy in choosing this banquet hall.

    User5480374

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    4.6 out of 5
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  • The banquet was beautiful! It fit our wedding style perfectly. The wedding planner was on top of everything and never missed a beat! She kept my mom sane with all the details! The food is outstanding and the willingness to help us was top notch. My only complaint would be that the staff (waiters and waitresses) were kind of loud when they survived food. Our table was right in front of the kitchen so I felt like we could hear everything. My parents also felt this way, but the rest of the tables were far away so they did not notice. It was hard to hear the speeches and it did upset me, but that was a minor thing in the grand scheme of the event.
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